We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Great service, honest price!
09/05/20 by Elena --
Quick easy efficient collection
09/05/20 by catherine tempany
Another quick and easy pick up and drop off.
09/05/20 by Kyle Wright
Efficient as usual.
09/05/20 by Michael Speller
Impressive.
09/05/20 by Customer
I paid for express delivery 1-3 days and my parcel was never delivered and it was returned without the consent of the recipient or mine. Im still waiting for my parcel.
09/05/20 by Customer
Great service, delivered faster, than I thought it would!
09/05/20 by Valeria
Parcel from UK to Sweden. Great service for rates and posing process, however the tracking ability ends when the parcel arrives with Swedish agent. At that point you have no idea where it is or when it will be delivered. Most often it is left in a parcel shop for collection with no notification. This stage of the process needs to be better. Up until coronavirus parcels went direct from UK to Sweden and were Tracked through PostNord right through all stages until parcel delivered to recipient - which was great - now they go UK to Denmark to Sweden and the tracking is poor.
09/05/20 by Florence
My parcel has gone missing. I returned a pair of boots to SportsDirect. The parcel was collected, but not delivered. Tracking number doesnt work. Not impressed.
09/05/20 by A Bennett
Excellent service.
A 13kg parcel from UK to Spain in 3 days, during CV19 lockdown, with full track and trace, is well beyond what I was expecting.
I will definitely use ParcelMonkey again!
09/05/20 by Mr. Martin Bland
Excellent super service and I will NEVER ever use PostageSupermarket again.
09/05/20 by Philip Quinn
Great professional service would use again .
09/05/20 by Geraldine Fox
Excellent service! Able to book a collection for a Royal Mail tracked 48 service, cheaper than if I booked via Royal Mail’s site.
Reliable, professional, highly recommend!
09/05/20 by LH
I cant recommend Parcel Monkey enough. Wide selection of services and website is extremely user friendly. Great customer service when you need it too.
09/05/20 by John Ellis
Excellent Service
08/05/20 by John Allen
Really easy to use
08/05/20 by Gemma Rose
great hassle free service , used a few times now
08/05/20 by Customer
Excellent prices
08/05/20 by Maysum
Was impressed by the good value and speed considering there are significant delays in many delivery companies.
08/05/20 by Lynne W
Prompt collection and delivery - thank you.
08/05/20 by Julie Crawley
Fantastic as always.. even in these difficult times.. well done guys...
08/05/20 by Gilbert Leone Ganado - MALTA Customer
Such an amazing service
Would highly recommend !
08/05/20 by Jennifer Jarvis
Great service
08/05/20 by George
Perfect has always fantastic price
08/05/20 by Customer
Easy process, Was delivered on the day they said it would, Excellent!
08/05/20 by Martin Hislop
Took a bit longer than I expected but because of what is going on it’s to be expected. They were good with there timing,they came within the slot . will use again
08/05/20 by Mary-Ellen
great service communications and kept up to date with everything
08/05/20 by Kevin
I was given your details some months ago. They recommended you as lst class and l can safely say they were right. Excellent service, the young lady who picked up my parcels was polite, smart and helpful as l didn,t have a printer she said she would put the delivery ticket on at depot. Great service Cheers Steve Barton
08/05/20 by Steve Barton
Found it easy to post my parcel.
08/05/20 by James Fisher
Had bad experiences with SEUR SITGES & RIBES. They appear to not want to go down windy roads into the hills or fight to find a dodgy over-complicated address. But booking via Parcel Monkey, with some insurance and they did. Brilliant (was not confident, when saw it was them!)
08/05/20 by Customer
Competitive prices for courier services and user friendly software interface to work with.
08/05/20 by Benjamin Odei
Great service
08/05/20 by andy
Excellent service have used before and never been a problem will always use
08/05/20 by Customer Donald
Quick reliable service.
07/05/20 by Mr F Rozgonyi
Just brilliant! Thank you ????
07/05/20 by Customer
Collected on time, delivered next day. perfect service
07/05/20 by Teresa Head
Always great!
07/05/20 by Bern B
Waited in all day no collection it was booked specifically so tht it misses this bank holiday its for a customer who payed extra so he got it in time which now isnt goin to happen and there response was do u want to cancel and i will refund u.disgusting awfull unprofessional service filled with deceite AVOID AVOID AVOID USE MY HORRIFIC EXPERIANCE TO UR ADVANTAGE AND DO NOT USE THEM.APPAULING NEVER AGAIN
07/05/20 by Paul Blagrove
From Home pick-up to my Fathers Home in Spain Faultless at a competitive price.Will use again, and delivered in one week Thank You
07/05/20 by Steven Moore
Do not use! Their insurance is a scam as they pretty much dont cover anything and hide their list of items they dont insure! Even if the courier allows these items insured they have a list a mile long of prohibited items.. Complete scammers! You have been warned
07/05/20 by Mr Wood
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