We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Easy to use and very reasonable prices
11/03/20 by Customer
Really good competitive prices and their customer service helped with a package that had not been collected. They got back to me and sorted this out straight away, very impressed.
11/03/20 by Nicola
Did what it says on the tin lol
11/03/20 by Peter Forster
Great and efficient, thank you
11/03/20 by Customer
good service and great price usually too. Win win!
11/03/20 by Duncan
thanks, good service
11/03/20 by Customer
Completely useless. Booked though parcel monkey but no one came to collect and the courier knew nothing about the item to be collected resulting in me getting a negative feedback for something that wasnt my fault. Will never use them again
11/03/20 by Customer
Simple and reliable - always happy with the service provided.
11/03/20 by Customer
Easy to use and delivered successfully
11/03/20 by Mark T
Collection of parcel was on time and delivery was made the following day to our member of staff. Would highly recommend and use you again.
11/03/20 by Customer
All but Hermes.
Overall I have had excellent collections and deliveries with timely updates on tracking.
Just do not use Hermes for Northern Ireland or Isle of Man if you want them to get there within the delivery times shown on "book now"
They always take longer and sometimes a number of days longer.
11/03/20 by Amanda Turner
The experience with Parcel Monkey was in general positive. Competitive price and quick customer support.
The only downside of your service was a lousy UX experience that the designer and software developer delivered to Parcel Monkey website. A user cannot submit its transaction if their email address is longer than x amount of characters. Coming from a software background, I know that it is an easy fix, that would cost you one backend deployment time and save you thousands of hours of customer support and a loss of revenue.
11/03/20 by Customer
First, try with Parcel Monkey UK. Great price on parcel sent to Italy delivery Three days (Great) I will use again and again.
11/03/20 by Paul Delmar
always on time and prompt
11/03/20 by Customer
Would highly recommend, great prices and service, thank you!
11/03/20 by JG
Excellent service. Easy to use, especially for someone like me who doesnt send large parcels often.
11/03/20 by Tracy
same great guy comes everytime
11/03/20 by Mr Lewis Kelly
Brilliant, well done
11/03/20 by Customer
Perfect! Thanks for your services!!
11/03/20 by Customer
Quick efficient and reasonably priced
11/03/20 by Sally Pearce
Great service and value for money.
11/03/20 by karen
Simple, efficient and professional service, easily able to track parcel and delivery details
10/03/20 by Customer
Cheap, easy to use. Will be definitely using again.
10/03/20 by Customer
Once you have done the measuring and weighing Parcel Monkey finds you the best deal.... and the price is really good, too. Cant fault the service. Will definitely use them every time.
10/03/20 by Rodtheframer
Excellent service. Easy to do and got to its Destination on time.
10/03/20 by Lauren
Easy to use and excellent service
10/03/20 by Viv Gray
Good fast delivery service
10/03/20 by Connor Wilson
Excellent service with good choice of prices and various couriers
10/03/20 by Lisa
Really easy and effective. Used again and same good experience.
10/03/20 by Mr B....
Your service was excellent, but work with Seur un Spain was not the best, Seur doesnt deliver on time.
10/03/20 by Customer
Great as usual
10/03/20 by David Spencer
$h1t at their job
10/03/20 by Lewis
prompt pick up no hassle
10/03/20 by brenda brown
Delivered to Australia from UK very quickly.
10/03/20 by MRS BRUCE
Collected at time stated and delivered very quickly within the time stated.
10/03/20 by Joan Wightman
It was easy to book and at a good price
10/03/20 by katherine Gordon
Painless and really easy to ship an oversize package. My client was delighted. Will definitely use again
10/03/20 by Steve
Excellent service
10/03/20 by Phil
5 star service
10/03/20 by Phil E
The process including quote, collection and delivery was great, HOWEVER BE Careful! I was quoted £11 but later, after delivery was finalised they came back to me saying there was a discrepancy and I had to pay an additional £52,they had my card details and just took the amount! Because I didnt expect to be scammed I didnt take a photo of the parcel with a measuring tape and scale, they wouldnt accept the photo I had of the parcel with their labels attached as proof. They refused to give me a telephone number to call or email address of the complaints dept. (or anyone I could speak to) I had to log in and use their chat service each time, dealt with a different person each time, no one knew what they were talking about. Worst customer experience and Im very very unhappy, please dont use this company, if you do, take photos of everything so that this doesnt happen to you.
10/03/20 by Marc
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