We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Great as always. Very happy with service.
12/03/20 by maureen ayrton
Very fast, Thank you for best customer service.
12/03/20 by Daniel Mah
Easy to navigate site - quick comms - items picked up and delivered promptly and safely with no issues
12/03/20 by Paul
I have used Parcel monkey to send parcels to Italy from the UK on many occasions and have never been disappointed..they always arrived in the time specified even sooner sometimes..An excellent service
12/03/20 by Dorothy Cobb
Fantastic service given a pick up time almost immediately will use again & highly recommend
12/03/20 by Dean Lawrence
Used many tines, excellent and professional service everytime.
12/03/20 by Jeff
Went like clockwork, top monkeys would recommend.
12/03/20 by Justin B.
More than happy with the service provided 1st class service.
12/03/20 by Kathleen Brown
Easy process to prepare. Parcel collected on schedule and received in New Zealand intact, in good condition and within promised time frame.
Price was reasonable (for destination) and I can certainly recommend to any prospective client.
12/03/20 by Donald
Good price easy transaction
Collection first thing next morning
And delivered 0930 to me on Monday morning.
Spot on thank you
12/03/20 by Mr Alan Brown
Cheap and reliable
12/03/20 by Customer
Picked parcel up on time and delivered next day - excellent!
12/03/20 by Customer
Easy to book collection/delivery, amazing delivery fees. Collected exactly as instructed and delivered a day early to the correct address in spain... will definitely use again❣️
12/03/20 by Customer
I paid for a particular collection day, got an SMS with a pick up time but no one arrived. Waited the whole day and no show. Parcel Monkey couldnt have been less helpful or apologetic. They wanted to move the pick up to a future day when I was not available. Hopeless! Im still awaiting an email and a refund.
12/03/20 by CROW
Extremely bad
12/03/20 by Ali
Came via royal mail
12/03/20 by paul
Cannot fault the service in any way - 1st class would definitely use again. Highly recommended
12/03/20 by Lyn
Good priced service though it would be nice to have access to someone via the phone.
12/03/20 by Customer
No conclusion to delivery being received, Also no proof of postage from courier also
12/03/20 by David Russell
Really good and cheap service. 100% use again
12/03/20 by Mr Brown
FIRST CLASS HASSEL FREE SERVICE
12/03/20 by Customer
Sent small package containing gift to Singapore. Everything went as planned. I was able to track along the way and got the notification that it had arrived on the day it was promised. Good service, not expensive and to be recommended.
12/03/20 by Shirley O
More expensive that post office /parcel force For an item sent to USA that was >200g
12/03/20 by Andrew Skirrow
Easy to use service at a competitive price. Would recommend.
12/03/20 by Peter Featherstone
Very professional service.
12/03/20 by Erika Vegan
Excellent service!
11/03/20 by Customer
Never let me down
11/03/20 by Customer
deliver what promised
11/03/20 by Customer
Very good service, straight forward easy to use
11/03/20 by Buki
My parcel has disappeared!
11/03/20 by Andrew Spavin
Easy experience and efficient delivery
11/03/20 by Steve
I really like this company....best prices, easy to use and in my experience completely reliable
11/03/20 by Customer
Brilliant service thank you
11/03/20 by Customer
Efficient service and reasonably priced.
11/03/20 by Customer
No home pick up but excellent quick booking
11/03/20 by Mr Archer
Ive used Parcel Monkey many times and have always found them useful for providing cheapest and/or quickest parcel service.
Very easy to use.
11/03/20 by - SS
Most deliveries are perfect, only giving 3 stars because there was an incident over Christmas where the DHL delivery couldnt find the address and so I had to pay for its return. Ridiculous.
11/03/20 by Customer
Used them a few times. Found them to get the best price and reliable.
11/03/20 by Peter Craven
Dont ever use these robbers. Got charged £52 extra on top of the original £18 as I didnt get the exact weight right of a small £30 childs bike!! DONT USE THEM
11/03/20 by Customer
Perfect thanks
11/03/20 by Warren
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