We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,504 reviews.
Sent a parcel with parcel force 24 hrs still hasnt arrived and it looks like its going to be 48hr service and I paid for a 24hr service 3rd time this has happened to me going to have to look elsewhere
19/01/20 by Mr Gary Bowman
Never delivery a parcel to receiver hands, always left next door, even if they have been clearly instructed
19/01/20 by TD AND SONS LTD
First class service. No complaints at all.
19/01/20 by Marion Robertson
Booking Parcelforce deliveries through Parcel monkey gives me the best of both worlds: cheap easy booking, but reliable, quality deliveries and left at the post office if youre out, not some depot miles away. Also £60 basic insurance, where the other cheap parcel companies only give £20. Mind you, Ive never had to claim, so I dont know what that side is like.
19/01/20 by Customer
We were charged an additional £ 15 because, we were told, a package containing a 7 inch vinyl record weighed 4.4kg & not 0.25 kg as wed advised when booking the service. However well packaged, a 7 inch vinyl record does not weigh a mighty 9.7 pounds.
18/01/20 by Angular29
very efficient
18/01/20 by rajeetha Velautham
Fast, reliable,good value.
18/01/20 by Rima Customer
Your delivery took longer than expected.
18/01/20 by customer
Great service. Great rates. Lovely delivery man. Quick delivery. Thank you.
18/01/20 by Wildwolf
Very good service
18/01/20 by Customer
Does what it says on the tin
Really useful service
18/01/20 by sarah
I’m using Parcel Monkey for many years, they never let me down. Great service and good prices!
18/01/20 by Jarek
Great service, picked up from home and delivered quickly
18/01/20 by Denice
Im quite happy from the service so far,
Thank You
18/01/20 by Customer
Excellent service an very well priced, and Quick, will def use again and recommend. Thanks
18/01/20 by Aaron
Service was very good. Arrived on time and good condition.
18/01/20 by Customer
A1 very happy with service
18/01/20 by Noreen McFarlane
No problems at all.
Easy page to work with!
Fast and perfect online support!
18/01/20 by Customer Kyle Smart
Easy, professional and the tracking was informative.
18/01/20 by Mr Bob Chadda
door arrived smashed
18/01/20 by Customer
amazing service - thank you!
had a keyboard to ship to Zurich from London and it all went smoothly!
Thank you
18/01/20 by Christina Ioannou
brilliant will use again
18/01/20 by Keith
Excellent service thanks for your help
18/01/20 by Ian morton
Cant give a good rating so far. We ship frequently as a business to lots of locations internationally. Thought wed use Parcel Monkey this time, as the prices are competitive and about the same as some of the other budget shipping agents. Weve used them a fair bit in the past and the experience has generally been good. We booked and paid online 3 days ago. Order was confirmed. The shipping label wasnt generated and the tracking number wasnt updated on our dashboard, although the system says this will be ready within half an hour. We messaged customer support numerous times. The first time they got back to us and said it would be generated that morning. Nothing happened. Numerous other messages to customer support from us have now been ignored. We have now asked to cancel the order if the shipping label cannot be generated, but customer service have not responded, although this was over a day ago. Shipping needs to work pretty fast these days - we all get feedback on our performance, and rely on other companies such as Parcel Monkey that are also involved in the process. For us it is very important that we meet the shipping times that we specify to our clients. Importantly we need the tracking number quickly, and we need to inform that the item has been booked for shipping. It is a big problem that Parcel Monkey cannot be contacted on the phone (unlike some of the other normal agents that we use). So although the prices are competitive, if this sort of thing can happen and not be quickly resolved by efficient customer support, then it would make sense not to use them again and perhaps pay £5 or £10 more for a more reliable service.
18/01/20 by Business customer
Excellent service really impressed
18/01/20 by Customer Happy Mum
Excellent throughout, from the easy to use website to taking delivery of my parcel.The service is quick, efficient and offers great value for money.
I would highly recommend Parcel Monkey.
18/01/20 by Sandie Foster
Terrible experience. Used Courier via Parcel Monkey. Parcel never reached the recipient, and it was never scanned at point of collection. After multiple messages with Parcel Monkey, and time spent responding to requests to send various receipts and bits of information, 3 weeks later they told me Im not eligible for compensation because I didnt take any cover against the parcel. Cant understand whats stopping them and delivery firms from losing all parcels without cover in that case. I would not use again and would not advise anyone to use them.
18/01/20 by Ruxandra
Excellent service
18/01/20 by Customer
Great experience, easy to use. Would recommend
18/01/20 by Mitchell
Very good service . collected promptly . And able to track the package was very useful. Excellent value
18/01/20 by Patricia Magee
Best in town company.Love you folks.So quick delivery.Bravo
18/01/20 by Carmen
Clear and straightforward way to choose carrier and to order. Would like multipal option to be able to send to different addresses
18/01/20 by JJ
Very good service
18/01/20 by Marilyn Skinner
Terrible the courier they play football with your parcels sent box on a box hard as nut but it came one side squashed HOW OS THE QUESTION HOW!!
18/01/20 by abdul noor
Ordered on Sunday after 8pm, collected at 1100am Monday, delivered at 3pm Tuesday and very competitive price
18/01/20 by Ray Davis
Ive used them several times in the past, but as soon as you have a problem with the delivery, worst customer support ever. Seriously not recommended at all. Go to the courier website directly, dont waist your time.
17/01/20 by G Leonel
Quick and easy especially for bulky items
17/01/20 by Ian Perkins
Website worked well, easy process.
17/01/20 by Russell
Collection was two working days late, now delivered to neighbour not the full address.
17/01/20 by Customer
Easy and hassle free! My parcel arrived in perfect conditions and very quickly. I havent used their customer service yet but so far I have sent two parcels with Parcel monkey and had absolutely no issues
17/01/20 by Mara
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