We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,504 reviews.
Excellent Service once again! thankyou
17/01/20 by Miss Lara Robinson
great service
17/01/20 by Mr Madeira
Brilliant service. It is cheaper to have our larger parcels collected from our workshop address than taking them to our post office!
17/01/20 by Ronnie-Retro
Great service
17/01/20 by Customer
Excellent service from time 2 large boxes were picked up in uk until they arrived in Rhodes . Always use parcel monkey
17/01/20 by Deborah Tibbenham122
Very good service from start to finish and delivered on the other side of the world on the date you said.
Thanks
17/01/20 by CLIVE CROMWELL
Easy to use and competitive pricing
17/01/20 by Mr. Honeyman
Brilliant service
17/01/20 by customer
Excellent service will definitely use again and will recommend to anyone
17/01/20 by irene
Great courier company. Always delivered on time with no problems
17/01/20 by Amanda Miller
Shambles. Despite waiting in all day for the collection of a heavy parcel, at 16:30 the status of this booked collection (via Parcelforce) changed to "Unable to attempt collection", there is no other information or options provided on the suppliers site, and no elaboration available as to this meaning. Raised the issue with Parcel Monkey and oddly a re-collection attempt was raised but I was never informed, apparently they made it do my property on the second attempt, but because I hadnt been expecting anyone - I was not present. Raised this again and was refunded. Nothing extra, no apologies just a wasted day home from work, a useless service and a heavy parcel still yet to be picked-up. Total waste of time, money and effort.
17/01/20 by Scrat134
Quick and efficient delivery .
17/01/20 by Jackie
Easy to drop off, and fast at delivering package however an item inside was broken upon arrival
17/01/20 by Customer
Faultless
Ive used on numerous occasions now. So far Faultless ????????
17/01/20 by Christopher Barrett
An easy to use site which provides a variety of options when deciding how to send a parcel, especially overseas.
When I experienced problems with a delivery just before Christmas, the staff were extremely helpful and attentive.
17/01/20 by Angela
Very quick delivery. Delivery time stated. Email on the day advised delivery running late. Would have been helpful to say by roughly how much. In the event I believe delivery was roughly 6 hours late
17/01/20 by Mr James Robinson
The parcel has been lost! After 7 days has not been delivered yet! Looks like it could have been lost! Eh, no status update for more than 3 days on DPD website!!!!!
17/01/20 by Ciche Źrebie
BOOKED A PARCEL THROUGH USELESS PARCELMONKEY! THE DRIVER OR SOMEONE AT DEPOT INCORRECTLY SCANNED THE PARCEL SO WAS RETURNED TO PARCELMONKEY WAREHOUSE! PARCELMONKEY COULD NOT BE BOTHERED TO DO ANYTHING SO SENT ME AN EMAIL WITH OPTIONS OFFERING TO DESTROY IT OR I CAN HAVE IT RETURNED FOR A FEW OF £13.99 + administration charge + handling fee! WHAT A JOKE! I WAS FORCED TO PAY THAT AS OTHERWISE THEY WILL DESTROY IT AND THE NOTE ON A PARCEL STATED: MISTAKE AT DEPOT! SO NO MISTAKE WAS MADE ON MY END BUT DO PARCELMONKEY CARE???? I HAD TO PAY DELIVERY FEE AND RETURN FEE - IT WASN’T MY MISTAKE OR MY FAULT THAT SOMEONE DIDNT SCAN IT PROPERLY BUT NO REFUND! THEY COULD HAVE EASILY PROCESSED WITH DELIVERY BY SCANNING IT AGAIN OR SORTING SO EVERYTHING OUT BUT THEY WILL NEVER BOTHER TO DO ANYTHING AT THIS COMPANY RATHER THAN RIPPING PEOPLE OFF! DONT USE THID WEBSITE EVEN IF YOU THINK ITS CHEAPER! YOU WILL NEVER EVER GET ANY COMPENSATION BACK
17/01/20 by Ksenia Sevas
Excellent . Quick service and so easy to use . Half the price to the post office . Everything arrived perfect as the boxes contained delicate items . Definately use again .
17/01/20 by Gillian
Brilliant again, well done Parcel monkey
17/01/20 by Dawn Alligan French
Excellent Service
17/01/20 by Cheshire Regalia
Quick, easy and cheap!
17/01/20 by John White
I sent a parcel through Parcel Monkey to Lyon France and it was delivered in three days from Scotland. Well done.!
17/01/20 by Dolly
Used this site quite a few times now. Always so much cheaper compared to other services (post office) and the tracking is great. Parcel arrived super quick even though there was a mistake during processing it still got sorted very fast! Thank you and I will be using again in the future.
17/01/20 by Guest
Perfect service again , we sent a total of 8 parcels from Uk to Greece , all arrived quickly and safely . No delays at all even over the festive period .HIghly recommended.
17/01/20 by Racheal
Efficient and good value. Label was available for printing within 5 minutes. Effective when despatching around the world, for choosing the most effective and best value courier for different destinations.
17/01/20 by Ian J
Good website with clear information and guidance.. Will use again.
17/01/20 by RAE
Great service, very well priced, higher recommend
17/01/20 by Customer
Easy to use, easy to compare all services, reasonably priced and ability to add additional insurance.
17/01/20 by NISHA
Always picked up and delivered on time. Always cheaper than the Royal Mail!
17/01/20 by Lily
As always easy to use and good prices.
17/01/20 by Robert Vogan
very good and reliable i was happy with their service both times
17/01/20 by Bare
Brilliant service, fast n efficient and on top very reasonably priced.
17/01/20 by Customer
Fantastic easy process with great price
17/01/20 by Customer
Fantastic easy process with great price
17/01/20 by Customer
We had a delivery date for today the 16th of January- my wife waited in all day and it hasn’t turned up.
16/01/20 by Steve claydonCustomer
Good service, fair price. Will definitely use again.
16/01/20 by Peter, South Wales.
Easy site to use.
Information quick and easy to find.
Good range of quotes to choose from.
16/01/20 by Ms Lisa Mansfield
It was very easy to arrange but took a week and not 3 days but all good!
16/01/20 by Giulia
It was a good experience apart from the collection being a lot later than the time that had been informed of.
16/01/20 by Customer
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