We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,506 reviews.
Awful. My parcel was not delivered to Australia . They claim there was something wrong with address but cannot explain what is wrong. this is my sisters address and I checked with her and she said it’s fine. They now was me to pay £12 to have it returned. When I complained and demanded a refund and free return I got a response whic basically just said we are not interested either pay to have it returned or we will dispose of it. I don’t think so.
08/01/20 by Nicola yates
Great prices easy to use
08/01/20 by Customer
Very simple and efficient way to send a parcel!
08/01/20 by Colin Loney
good value service all round
08/01/20 by Gary Kirby
Brilliant. Swansea to Vancouver Island in 8 days.
08/01/20 by Patricia
TERRIBLE SERVICE FROM HERMES, PARCEL WAS NOT COLLECTED BY 4PM CONTACTED THEM AND THEY SAID THAT THE BOOKING HAD NOT BEEN PASSED ONTO COURIER (EVEN THOUGH A CONFIRMATION EMAIL WAS RECEIVED) AND THAT I WOULD HAVE TO RE-BOOK FOR A COLLECTION. THEY THEN CANCELLED THE BOOKING. I HAD TO TAKE THE PARCEL TO MY LOCAL POST OFFICE AND PAY MORE FOR A PARCEL-FORCE SERVICE, THEN AT 7PM A HERMES COURIER APPEARED ON MY DOORSTEP FOR A COLLECTION !! ...... I WILL NEVER USE AGAIN.
08/01/20 by Mr Unhappy
Very good.Brilliant idea to set this service up.
08/01/20 by customer John
Very easy to compare companies and products...amasing prices and then easy to book and pay
08/01/20 by Simone Sheeka
Its a delivery service, they delivered.
Job done, thanks.
08/01/20 by John Reeves
What very quick and easy to use. Was able to follow clear cut instructions. Have a choice of courier to suit needs. Would recommend to anyone
08/01/20 by Margaret T
Good service arrived on time and intact!
08/01/20 by Robin A H Brockway
Excellent service and prices, Thank You
08/01/20 by Customer
Very quick pick up and delivery! Helpful driver and customer satisfied! Will use again!
08/01/20 by Customer
Was advised to use Parcel Monkey by Amazon when an item I was attempting to return via the Post Office was going to cost more than I had paid for the item! Extremely easy to use Parcel Monkey and have been advised that the item returned has been delivered and signed for. Just waiting for what little refund I will get. Will definitely use Parcel Money again.
08/01/20 by Margaret Hennessey
Easy to use and cost effective. Would use again.
08/01/20 by Iain Knox
job done quick and simple
08/01/20 by hazel
collection was prompt, nice staff, very easy process at a great price.
08/01/20 by Jason
Easy process
08/01/20 by Customer
It took a little longer than I anticipated to send a parcel to Spain. However it got there safe and sound so I guess that is a bonus.
08/01/20 by Mr P Jackson
Sent a TBCF parcel. DPD and Parcel Monkey Done their job at a reasonable price. I use Parcel Monkey for my parcels. Very few
delivery problems ( 2 in 5 years )
08/01/20 by Dennis Blowers
Opened a lost/missing delivery support ticket on the 6th Dec and as of today over a month later still unresolved, pray to god people you dont get an issue with the delivery
08/01/20 by Bruce Morris
Fast, Trustworthy and Reliable
08/01/20 by Leen Meyer
This is my 3rd year using Parcel Monkey. I sent 2 parcels again to my family in the USA. The on-line order process was easy, the price reasonable, compared to the post office Parcelforce, and both packages arrived safely together five or six days later. My family are delighted, as these gifts forms a key part of theIr Christmas day. Thank you parcel monkey an easy, efficient service that I have come to trust.
Only frustration is you won’t allow chocolate! No idea why - I had to send the chocolate gifts (they love Uk chocolate) via parcel force who are happy to post it. Please give an explanation back if possible thanks
08/01/20 by Dee Logan
Great prices , very good service.
08/01/20 by Richard w
item handed to parcelmonkey in good condition and arrived damaged. fuming!
07/01/20 by JAMES ROGERS
Terrible experience. Bought a delivery service which seemed appropriate and a reasonable price. Only when I printed the label did they add small print and conditions. At this stage there is nothing you can do to amend your selection. There are no numbers you can call and no chat service to handle issues. You are on your own. I did my best to comply but still got a bill for an additional 50% as a surcharge after the event and again no way of contacting them to discuss the issue. Wont use again.
07/01/20 by Ian w
Good reliable company and used to be super cheap but double check with other parcel services before booking because Ive recently found that the same service can often be cheaper direct with the supplier or another company.
07/01/20 by Mark
Up to now i have been waiting 7 days for my parcel which you keep saying you will update me about the where abouts but i have had no communication at all from parcel monkey.poor work as i can track it my self and state where it is on the italian network.yet you have given me no update in a full day. Not happy. Hope it come soon.
07/01/20 by Customer
ZERO star review. Short and sweet? Avoid at all costs! A nightmare, an absolute nightmare, from start to (no possible finish with this crowd of shysters!) Somebody / some public body needs to reign this outfit in fast! They think they are above the law and have a loophole that makes them not appear on the "bunch of bandits" radar...... not for much longer!
07/01/20 by Michael Grierson
Excellent service easy to track
07/01/20 by Customer
I was a bit hesitant in using this company but to be fair i cant complain, picked parcel up as promised, and delivered to Portugal, within the time scale. Driver in Portugal rang to say he was on his way and even dropped it in my lounge for me, very competitive price too. Will defiantly be using these again.
07/01/20 by Jane Bird
Likely I will be closing my account. Although prices are reasonable - everything else seems so difficult to achieve. Labels arent really labels - theyre more addresses, so Couriers have to print their own, rather than scanning the code. No way of ever speaking to a customer service rep on the phone - everything is done by Live Chat - which is painful and long winded. Updates of collection are slow - eg. no direct information provided back from them if a parcel is not collected - you find out about it my chasing it yourself. And re-bookings are hassle too. I Ordered items via this site / Parcel Force for a 24hr service - over a week later the items still not picked up and I have had to cancel the collection and re-book with another courier direct. Unlikely I will ever use PARCEL MONKEY again
07/01/20 by Antony. London
Excellent service and prompt collection
07/01/20 by Kerrion Marsh
Excellent service and unbeatable price. Highly recommended.
07/01/20 by Customer
Really pleased with this great service. Sent a parcel to France, good value & great communication.
07/01/20 by Anne Ryan
Quick.strait forward and reasonable prices
07/01/20 by Preet
Good price and easy to use.
07/01/20 by Customer
Quick,cheap,very pleased
07/01/20 by Neil R
Wow what a company! I requested and paid for a premium service *Parcel 24* and was given a collection date of Thursday 7th Jan and the collection happened Friday the 8th Jan, I raised this with Parcel Monkey and they said it was within there 5 day terms (not there problem). This was a recommendation from Amazon to use, never again, avoid at all costs!
07/01/20 by Timo Moran
The website guided us through what to do and how - it was easy. We posted a parcel to Germany for £7 that via Parcel Force would have been over £60 !
07/01/20 by Steve Clarke
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