We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,504 reviews.
****, dont bother
16/01/20 by Mr Perrin
Excellent service
16/01/20 by Anzela
Easy, affordable and efficient. Thank you!
16/01/20 by Barbara
Low cost, fast shipment from uk to Netherlands and good arrived in good condition. Thanks!
16/01/20 by Mike Verburg
Brilliant service as usual. Many thanks to the team.
16/01/20 by Rob
When you book with these guys you get the combination performance of spectacular incompetence: Parcel Monkey and DPD...who will conspire together ruin your day. I paid a lot of money for the privilege of being forced to stay in my flat all day. DPD driver goes to the wrong address. Lies. DPD admits his GPS showed he was nowhere near. DPD are unable to contact the driver for the entire day and then wiat until the very end of the day to inform me that I will need to reschedule through Parcel Monkey as its their account. Parcel Monkey dont respond. Ridiculous.
16/01/20 by John
Terrible service and I would never use them again. I emailed Parcel Monkey with the issues and never recieved a response so will use this forum and hopefully it will warrant contact. I paid extra for a parcel to be collected by Courier before 10.30am, and paid extra for next day delivery. The parcel was in fact picked up at 3pm and was delivered to the recipient 3 days later. I did not receive anything like the service which I paid for, the saving grace was that the parcel did actually make it to the right place, despite being absurdly late. I would very much like to hear from Parcel Monkey in regard to this as I have lost out financially with this item being for a very disgruntled customer who I have had to compensate.
16/01/20 by Unhappy customer
This is terrible service twice now we have tried to arrange international deliveries set everything up, paid and arranged collection only for the collection not to have happened, I am only giving it 1 star as you cant give it zero stars
16/01/20 by Boyd Breen
Excellent service! Simple to use and very efficient. Would highly recommend.
16/01/20 by Elaine Hegarty
Very easy to use and deal with.
16/01/20 by Gerry Kehoe
Easy to use their site, fairly good price and quick delivery to Pennsylvania.
16/01/20 by Elicia Rogers
very useful service and the choice of supplier is a distinct advantage
16/01/20 by Thomas C Nestor
Good service!
I have an account with Parcel Monkey and it is very easy to use and my parcels are mostly promptly delivered.
16/01/20 by Customer
Couldn’t organise a p**s up in a brewery! Paid for 48 hour delivery, a week later it still wasn’t collected. Customer service are an absolute shambles with no clue how to help and do not listen!! Absolute shambles!!
16/01/20 by Carol
Did a good job, with no grief. What more do you want?
16/01/20 by Klassic Keys GB
Parcel from UK to France sent on 3 Dec for Christmas, still has not been delivered. I enquired on 20 Dec and got fobbed off with well get back to you when we have heard from the courier. Still waiting for parcel, tefund and compensation.
16/01/20 by Customer
On time and quick
16/01/20 by Mr & Mrs A Cheeseworth
Best price and package delivered intact within time quoted.
16/01/20 by Andrew
Have used many times. Always efficient and reliable.
16/01/20 by Customer
Picked up on time and delivered early.
No fuss, did what it said on tin so to speak.
Would use again.
16/01/20 by Danielle Thomson
Ive been using Parcel Monkey for a while and have had a few hiccoughs here and there with shipments but customer service has deteriorated lately. I would say I put a reasonable amount of business through them. Awkward customer service assistants, website not working properly and unauthorised additional charges being taken from us when weve provided the correct weights and dimensions for parcels. Im taking the business elsewhere.
16/01/20 by Holly Luck
Easy to use ! ! !
16/01/20 by Roger Mc
The price was competitive, labeling and collection were straightforward, and delivery was on time. Would definitely use them again!
16/01/20 by Serene Barr
I was given a two hour slot and the oa gel wasnt picked up in this time. In fact, it wasnt picked up the same day even and I was asked to leave a valuable product outside for pick up later in the week. Not a good service. Customer service also complained about the depot and vice versa. Unprofessional and not the service I paid for.
16/01/20 by Tony
Regards an International parcel to Sweden. Forget Parcel Monkey, 1 week on I had to enquire about their failure to deliver or share any update with me. Parcel remains undelivered somewhere - if only they would tell me. Parcel Monkey export to Sweden 0/10
16/01/20 by Craig Gordon
Fast pickup and easy to use website
16/01/20 by Deepblue596
Really quick delivery thank you
16/01/20 by Sarah neve
Avoid, if it goes wrong, you pay! We sent a parcel to Hatfield through parcel monkey using parcelforce. Several days later we received a message saying "Your item PM******* has been returned to us because the details about the recipient provided were inaccurate resulting in the courier being unable to deliver your item." I googled the recipient address and found it in 2 seconds, no problem, the address was accurate. I googled the nearest parcelforce depot to recipient address, it was literally around the corner, a 3 minute drive away. So it is hard to make sense of the fact that Parcelmonkey gave me 3 choices, a) dispose of parcel, b) pay to have it returned to sender, or c) collect in person from parcelforce depot in southampton. And there is the problem, the parcel is held 90 miles away from recipient address, parcelforce have taken it to incorrect location, it should be in Hatfield, with the local parcelforce depot around the corner. Parcelforce have messed this up and given up on the parcel. I contacted Parcelmonkey and told them the recipient postcode and the local parcelforce depot postcode, 3 minutes apart and asked why it is held 90 miles away in southampton. The upshot is parcelmonkey repeated their 3 options to me, I can not get parcelforce to correct this issue, so I now have to refund a customer and either pay to have parcel returned, or write it off for disposal. No customer service, no help, no sense. There are probably many good reviews on here about parcelmonkey about their wonderful service. We ourselves have sent hundreds of parcels through them, 3 times we had a problem, 3 times we ended up paying and losing over £40 each time. Once it goes wrong, you lose, you wont get support, you wont get anyone trying to resolve issues that are the couriers fault. Just remember, if it goes wrong, you pay!
16/01/20 by trade farm
Easy to use. Transparency and labels arrives immediately on checkout
16/01/20 by Bobbie Heslop
Easy to book, reasonable price, parcel arrived safely
16/01/20 by Nicola Ruth
Thankfully it looks like they not throwing parcels around as much still would like them to text or phone call to say parcel is on its wait will be there on a day roughly about such a time like some companies do. But do love the tracking system.I love the price comparex tó other really good value
16/01/20 by Rosa
perfect service
16/01/20 by colin cherrington
As usual great service and price thank you
16/01/20 by Jasmin
Great service with great price.
Easy to use service,would use again
16/01/20 by S Dyet
Prompt quick pick up and a great helpful services
16/01/20 by of
My boxes tooked 10 days to arrive and you mentioned 4 to 5 days. The boxes were all damaged.
16/01/20 by Roberta
Very good on time
I am happy 100%
15/01/20 by Customer
Only 10h late I was able to print them delivery not!! Not very happy with that Other than that all good Good website and competitive prices Please improve the service
15/01/20 by Bogdan Florea
Easy to use website resulting in an efficient, timely delivery from my chosen courier (ParcelForce) at a much cheaper rate than using them direct.
15/01/20 by Cheryle Adams
I am really unhappy as they lost my parcel I payed for them to deliver so in total I have lost over £40 And I have not herd a thing about a refund disgusting the parcel was sent 26th Nov 2019 we are now Jan 2020 dont make them look good .
15/01/20 by tina Henning
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