We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,506 reviews.
They advertise being able to send to the DPRK - its untrue. I am very experienced in sending parcels out of the EU and understand all documentation that must accompany them. I booked and sent the parcel with all the correct documents. The parcel was delayed at customs outgoing. Parcelmonkey said there was no sanctions relief document with it. There was, it was attached. They then said it was in the wrong format, it wasnt. But I resent a different one anyway, eventually they had three. Parcelmonkey then said there were no invoices attached. There were, in triplicate in a document envelope attached. They were resent. Then they said the parcel has "failed the Denied Party Screening with Courier" but couldnt explain what was meant by that due to the "privacy policy". Nonsense. We then rinsed and repeated the above a few times. Then I got this: "Kindly note that as per the courier, unfortunately, the area is not serviced by delivering partner. We kindly advise you to please inform us of further steps." - that is nonsense. Courier do serve the DPRK evidenced by their office in Pyongyang. Again, utter nonsense. I requested they deliver the parcel back to me so I could use another provider. They wanted to charge me for that, I refused and they relented and returned it. I then tried to get my £128 back but they would only refund £96 citing they had incurred expenses. That is illegal. They have ripped me off £30+ for a service they didnt provide. They messed me about for six weeks then ripped me off. We are going to County Court them for the difference.
12/01/20 by Olivia
Great service, no complaints!
12/01/20 by Mike Hatfield
Great collection on time. Problems arose once our parcel arrived in France when Chronoposte took over.
12/01/20 by Customer
Such a brilliant easy and cheap way to send parcels.
Please use this site rathe than Royal Mail, youll save a massive amount!
12/01/20 by Miss Duck
Bloomin brilliant = thanks
12/01/20 by Caroline Hulse
Parcel sent to Turkey arrived on time no problems. Third time I have used, hassle free, parcel collected from home address and charges are not excessive. Highly recommend.
12/01/20 by Carole Wylde
Arrived a day earlier than expected. Collected on time as well, excellent service once again
12/01/20 by Cards Lagos
Best service, offers
12/01/20 by Malgorzata Cholda
Great service
12/01/20 by Jo walker
Parcel Monkey always my first choice. Consistent good service. Would happily recommend.
12/01/20 by Melisende
Always fast and on tinn nu evas scheduled. Packages in mint condition.
12/01/20 by Customer
Very good service. Good price and quick.
12/01/20 by Customer
Straight forward. Fair price. Arrived on time.
12/01/20 by Caroline Koslowski
pretty hard to get it wrong
12/01/20 by Julian King
Great fast service which delivered my parcel in good condition to NZ in under a week. Only issue we had was we don’t have a printer and were told to print the customers form. So we then had to go to a printing shop and spend extra money to get the documents printed only to be told that they weren’t necessary when the driver arrived for pick up.
12/01/20 by Kerry NZ
Excellent. Half the price quoted on the Parcelforce website. Goods arrived at recipients (abroad), safe, sound and quickly.
Will definitely use Parcel Monkey again
12/01/20 by Crispy Crouton
Easy to use reliable service. Used plenty of times and would use again.
Thanks.
12/01/20 by Maxine Wilkins
Very good service
12/01/20 by Customer m. Bray
Had to go through the entire process before finding at the very last moment that the suggested carrier would not take the package.
12/01/20 by Customer
Excellent service. Can’t fault in anyway
12/01/20 by Debbie
It’s always a great experience booking with this company. Their site is easy to use and the services offered never let me down. Thank you.
12/01/20 by Jose Dalmeida
Great service that worked very smoothly.
12/01/20 by Mr Pullinger
You dont deliver item on time like you should always sometimes it takes a week before you end up delivering the item especially somebody that ships a lot I had a lot of my item damaged when it gets there and your management team will hear from me soon
12/01/20 by Customer
Fantastic service my parcel was collected and delivered in time. I was kept informed right the way through the process and really competitive prices will definitely use this every time I am sending a parcel
12/01/20 by katie hayes
Amazing service
11/01/20 by Sal
You lost my parcel and you cant find where I lost £200 And I have insurance for this parcel and I cant get my money
11/01/20 by Tamer
Superb I would definitely recommend
11/01/20 by Customer
Quick and easy to use. No problems at all.
11/01/20 by David D
On time - price good- service could not be faulted - parcel arrived on time
11/01/20 by B Sheppard
Very good service at reasonably priced.
11/01/20 by Mike
I will never as long as I live use these useless Parcel monkey business . After nearly a month trying to find out where my parcel is and why it was NOT delivered is basically impossible. The customer service is beyond bad, it’s useless and non existent. You cannot phone then as they have no phone number . What a Shambolic mess, all you keep saying is you are looking into it . I would not trust you to deliver anything, my fault for trusting your website . You should not be allowed to trade without a contact phone number - I shall be alerting trading standards of this to see if that can be changed . It’s disgraceful my fiancé has still not received her Christmas gifts, when the service was 3-5 days . EK620145915GB
11/01/20 by C Binnion
Competitive price for large parcels, quick check out, but I found a bit complicated to print labels in correct format/size.
11/01/20 by Samuel
Great service, used for many years never a problem, keep up the good work.
11/01/20 by Beverley Walsh
first class, no problems
11/01/20 by Customer
As usual excellent
Uplifted Monday lunch time delivered in Portugal Thursday Afternoon.
Great value
11/01/20 by Mrs T Doherty
Brilliant quick service good price to.
11/01/20 by Adam Gleadell
Very useful service!
11/01/20 by Customer
First time I used it . Very pleased so will use it again.
11/01/20 by Mr David HOWELLS
We have used this company many times and would highly recommend. Keep you well informed.
11/01/20 by Carolyn Hogarth
I use this site all the time now fantastic so pleased
11/01/20 by Rodney Slack
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