We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,504 reviews.
Best service ever
14/01/20 by Customer
Did exactly as I was informed they would. Kept me updated throughout the whole thing. Package arrived on time. Great service!
14/01/20 by Customer
Great service and tracking system.
14/01/20 by Priyank
My package was returned to the depot (for no reason) and they have been unable to locate it ! It has been 3 months and they still give me their basic answers that returns may take up to 21 days! Absolutely rubbish, very poor customer service, answers given are from a book and they arent reachable by phone. I am still unable to process a claim as they still expect my parcel to magically appear. Bunch of thieves
14/01/20 by Jo
Have used many times without issue. Quick, simple process, plenty of options to choose from in terms of carriers, useful dashboard to track your parcels, etc.. Very good service.
14/01/20 by David Jackson
Did what it said on the tin
14/01/20 by K Sheffield
No Contact Number Not very good when I have angry costumers wanting answers about a parcel that arrived damaged
14/01/20 by Customer
Great delivery and service!
14/01/20 by Graham Pilkington
Easy to use, best prices around, simple instructions giving you the choice of how to send. Will always use this service for any parcels sent.
14/01/20 by Mark
Simple and easy to use. Great services and options to choose from. Great prices. Website works very well
14/01/20 by Anthony Burke
Fast and efficient.
14/01/20 by Customer
Fast, easy and very affordable. I wont hesitate to use Parce Monkey again.
14/01/20 by Laurence Brown
collected and delivered cheerfully on time without any damage.
What more can you want?
14/01/20 by Customer Roy Bourne
Appalling - beware. Ok so things go missing, however Ive used parcel monkey a hand full of times and had issues twice with missing items. The latest situation is that they wont give you compensation unless you have the invoice for the item sent, this assumes that every item being sent is new and has an invoice. Shoddy service and an even worse compensation policy...Literally they struggle to organise a parcel getting from A to B which is pivotal to their business :-).
14/01/20 by Sara Mazidi
Excellent service. Only found it through Google but it was cheaper and easier than royal mail to send a one off parcel. Would highly recommend. Gave choice and price for numerous options.
14/01/20 by zoe
Excellent service and cost as usual
14/01/20 by Gerald Penney
Easy to use from start to finish
14/01/20 by Mrs Stubbs
Easy to use and value for money
14/01/20 by PM
Arrived in good time...very happy.
14/01/20 by Trudie
used for yrs ok but booked pforce 48 as needed then they sent totally wrong destination took more than twice the time BUT WHEN I ASKED FOR DISCOUNT or REFUND THEY REFUSED read small print NOT GUARANTEED P MONKEY EASY TO USE watch who u choose though..
14/01/20 by GMS LOCAL.COM
Excellent service to send your parcel secure. No issues. I will use and recommend you. Thank you.
14/01/20 by Miguel Jardim
Fast and efficient service every time. I am very happy.
13/01/20 by Ida Meye de Souza
great service
13/01/20 by Customer
Another great delivery:)
13/01/20 by KJ
Very poor unreliable service offered . Very weak customer service not valuing customers . Be aware that they cannot collect or deliver as required and paid for.
13/01/20 by Anthony Taylor
Exellent comunication...thank you
13/01/20 by Lilianna
Great service, fast delivery. Thank you!
13/01/20 by Customer
My package arrived damaged and the contents (Kindle) crushed and beyond repair. Fist and last time I will be using you
13/01/20 by Madeline
Poor notification and no proof of where it was left took longer than previous parcels sent. Disappointed
13/01/20 by karen Huyton
Sent it, it got there.
13/01/20 by Re Viewer
Used the DPD service reccommended for 2-3 day delivery to Europe on the 9th January. Still not received on the 13th.
13/01/20 by Chris Nelson
Paid for international 3 days priority delivery, but arrived on 7th day.
13/01/20 by Erik
very good service! Good prices and traceability
13/01/20 by Julia
Great service. Collected and delivered within time frame started. Always pleased with the cost and efficiency.
13/01/20 by Kelly
Excellent service very easy and great communication
13/01/20 by Dan
Still waiting for my parcels!! Afriend of mi è has had his delivered, whike Im still waiti g for mine! No news at all! Rubbish tracking up to now! Posted last Tuesday!!
13/01/20 by Colin
Perfect job!!
13/01/20 by Patrycja Alszer
Terrible, wheres the parcel gone that I sent?
13/01/20 by Customer
Easy to use website with great service and price
13/01/20 by Customer
Just the same excellent service!
13/01/20 by Customer C. BUTLER
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