We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,508 reviews.
Ordered DHL next day Item was picked up promptly as outlined but unfortunately not delivered next day, being xmas eve. Eventually delivered on 27th. Disappointing as it was a xmas gift.
29/12/19 by Paul
Excellent arrived on time 5***** stars!:) well done !
29/12/19 by A A Isherwood
does what it says on the can
29/12/19 by Mr Robert Kay
next day delivery, on the 24th of December! all good
29/12/19 by Andrew Lenton
Parcel was picked up in Edinburgh on 18 Dec for delivery to location in France and has still not arrived by now 29 Dec and I have no clue when it will arrive. Not happy at all with Parcel Monkey
29/12/19 by Customer - Brett
Quick, efficient and easy. Thank you ????
29/12/19 by Customer
Excellent time scale even over the Xmas season
29/12/19 by Jo
Excellent service - no complaints.
29/12/19 by Howarth
Use the company all the time. Reasonable prices, good service and their operatives usually return any communication pretty fast.
29/12/19 by Steve Gumm
I have been using Parcel Monkey to raise requests with DPD for sometime now and have previously received an email with a link to the labels. However, on the last two occasions one email didnt arrive until the following day and one didnt arrive at all. I have needed to access the labels within Parcel Monkey. Has the process changed?
29/12/19 by Terry
Great value and arrived on time!
29/12/19 by Customer
Good service. I first chose the collection option but the driver never came. I thus cancelled ths first parcel which was refunded to me within 3 working days. I then used the bring to post office service a few times and I no problem. I sent the parcel to France and it was really quick (4-5 working days). I would definetly used parcel monkey again.
29/12/19 by Roxane
Sending parcels to France with Parcelmonkey is easy, cheap and fast. I would not use anyone else.
29/12/19 by John Daniels
Easy, and quick
29/12/19 by Customer
Collection on time. Delivery on time. Excellent
29/12/19 by Customer Mrs H Winchester
very prompt service
29/12/19 by Mary
Picked up when planned, dropped of opposite end of country when planned. Using the service where they provided the label and 24 hour delivery at the busy Christmas period.
29/12/19 by Customer
Ordered a 3-5 day delivery window and the package still hasnt been delivered 14 days later. Understandably, mistakes happen, however, the Customer Service was of no help. In the end, I luckily got help from the owner of the little newsagent where my package was dropped off. It turned out the driver simply left the package behind for 5 consecutive days (!) because the label would not scan. The owner of the newsagent suggested to the driver to insert the code manually... 20 seconds of effort required to collect the package. The service used was DPD, I would strongly advise not to use it.
29/12/19 by Customer
Good. Not as quick as other sites as have to wait a couple of minutes for label to generate
29/12/19 by Customer
Very pleased with service and price. Cost less than half the price Post Office was charging. Would definitely recommend.
29/12/19 by Marion McLaughlan
Great quick and affordable service.
29/12/19 by Customer
Absolutely brilliant no problems at all from start to finish, the delivery man was very pleasant and helpful when he collected my parcel and through the tracking I got to know when it had been delivered
29/12/19 by D Pickin
Sent without fuss and arrived at destination on time
29/12/19 by Mr Vivian Hinds-Payne
received before noon next day
29/12/19 by BARRIE NICHOLS
Very nice and fast service
29/12/19 by Customer
Very sceptical about using this against royal mail however as price to use Royal mail was more than double plus no chance of arriving in time for Christmas I took the plunge and did use it
Absolutely brilliant service arrived to destination Christmas eve was able to track every step of the way arrived perfect condition can not fault at all and will continue to use and highly recommend
29/12/19 by Janet.
very good service
29/12/19 by Brian
Great service and VERY competitive prices.
Royal Mail wanted £46 to send my parcel, I used Parcel Monkey and it cost me £14!!!!!
Need I say more???
Will use again and again for sure!!
29/12/19 by Jeanette Lund
everything was spot on
29/12/19 by Gerry
We sent to parcels from London to Finland and they arrived fast and in good condition. The only downside was that they were not delivered all the way to the door but had to be picked up from a separate location.
29/12/19 by Customer
Awful service. somehow merged my address with the delivery address so when the parcel was sent it was only the postcode that was right. I checked details when I submitted and all correct my end. I manually changed the printed label but on collection of parcel the courier also had a printed label which couldnt be amended by the courier without parcel monkey. They took it to the depot while I got in touch with parcel monkey. I asked them to reissue the correct label and send to the courier which they would not do as the parcel had been collected in their eyes. I requested a refund which I did not receive as their error caused a lot of hassle and they would not correct it or help at all. Will not be using again. Also no telephone number to contact just live chat.
29/12/19 by Customer
Prompt reiable service
29/12/19 by Jane Kaye-Bailey
Sent a parcel to Sweden, it arrived quickly to the pickup point. But they did not notify by email or on the tracking system, where the pickup point was.???
Would have been a 5 other wise.
29/12/19 by AndyB
Easy to use, great price, excellent communication and the courier was on time!
29/12/19 by Louise
The whole process was simple to complete and the parcel was delivered quickly.
29/12/19 by Tom Gibson
Fantastic service, reliable, fast and efficient.
29/12/19 by Customer Bev A
Ended up charging me an extra £30 despite the fact that I had the parcel weighed at the post office before I used them. No way of challenging the additional charge. Massive con...never again.
28/12/19 by R Weller
Great price and reliability.
28/12/19 by katrina
good service
28/12/19 by Customer
Great and easy service.
28/12/19 by Customer
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