We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Very poor company to deal with, lost my parcel through Parcel force, yet liability lies with Parcel Monkey. The parcel lost was rare and not replaceable. It was covered for its value at payment stage, yet parcel monkey will not pay for lost goods, only £20 carriage costs.. Youre better off paying a few quid more using companies direct, as at least youll get something back if lost or damaged.. Happy to take your cash, usual flash in the Pan business.
24/12/19 by Factoryb
Parcel collected ,excellent service only issue the box was battered when it arrived .
24/12/19 by Customer
The last info on your tracker is from 4 days ago and there us nothing to suggest that it has even reached its country of destination.
24/12/19 by Mary
Parcel not yet delivered..... not sure why...
24/12/19 by PM
Due to holiday I left clear instructions to collect the parcel at the concierge in our building. Much to my surprise after coming home from my holidays, the parcel is still at the reception. I checked my account and it stated that the parcel could not been collected as I was not home contrary to my advise to collect the parcel at the concierge. I left my phone number but there was no attempt to call this even experiencing some difficulties when collecting. Since then Parcel Force is coming every single day to collect parcels at the reception but they refuse to collect this one. PM7873656
24/12/19 by Laura Galfi
Perfect service and cost effective
24/12/19 by James Preece
Parcel monkey dont care about customers, they did not even try and resolve my problem/ complaint last time....they just dont care
24/12/19 by Customer
Great service to date. Great value and parcels delivered on time
24/12/19 by Rachael Smith
Took a week for the courier to another couriers. Allow not a fault by Parcel Monkey, Customer service is really hard work, long delays between getting a response and they can’t really do anything to help! In future will book direct with the courier company and get a home collection!!
24/12/19 by John
Great experience :very straightforward and convenient service
24/12/19 by Anastasia
Didn’t deliver as promised.
24/12/19 by Debs
We use Parcel Monkey often for many different destinations, often overseas, and the service is prompt and competitive, except for the pallet service which is variable due to the carrier not turning up, but this is the only fly in the ointment, the rest is excellent.
24/12/19 by Oliver Rogers - Rogers Space Heaters
Price paid for delivery between 3 to 4 days but it was delivered in 10 days. Also package was to be collected but no Dpd driver turned up so had to do a drop off instead. High cost paid for premium service but received slow service instead.
24/12/19 by P Senanayake
I really like the service its safe and quick Im very happy to be your customer. Thanks
24/12/19 by Customer
Excellent service. All Christmas presents delivered to one location in less than 24 hours. I use Parcel Monkey every year for this reason. It would have cost a fortune with Royal Mail.
24/12/19 by Suzanne
Fantastic service, UK to France and delivered 4days.
24/12/19 by karen Huyton
Quick and easy. My individual instructions were carried out to the letter. Very impressed!
24/12/19 by Paul Richardson
I would give no stars if I could! Most unprofessional company I’ve ever experienced, customer service is poor, might as well be a computer because the just send automatic/ general replies. Mostly not answering what you’ve asked. It took me 3 messages to get access to leave feedback! My parcel was not collected on FIVE occasions, were PM just rebooked when I let them know.. no reason a part from blaming the courier. Despite paying them for a service they don’t accept responsibility at all. I had to continuously chase PM to find out if it had been collected otherwise they would not of contacted me! My parcel was to be collected from a business and despite PM having their contact details the made me send them the label and have them print it on each of the 5 occasions. After all of that they cancelled it and told me they would refund me in 3-5 working days! Pathetic to say the least
24/12/19 by Stephanie
So easy, quick price comparison and quick follow up with address labels. Very useful!
24/12/19 by Muriel Robinson
Always a excellent easy to use service, these are no doubt the best way to send a parcel 1 million percent guarantee, you will not be disappointed, a returning customer like myself. Thanks guys
24/12/19 by Jamie satisfied customer
The parcel was supposed to be delivered in 2 days but ended up taking 6. When it arrived the parcel was badly damaged and ripped open on one side.
24/12/19 by customer
Good service, did exactly what they said.
24/12/19 by Customer
As usual an excellent service. Easy to use website and parcel collected and delivered efficiently by very helpful staff
24/12/19 by Mrs Valerie Furneaux
easy to use website for parcel comparison prices
24/12/19 by Miss Cherry Sutton
Parcel picked up on 12th Dec States that it was delivered and signed for on 20th Dec Recipient has not received Still trying to track its whereabouts
24/12/19 by David
Scotland to Hungary before Xmas, delivered my parcel between 4working days, well done guys thank you so much
24/12/19 by Jani
Parcel arrived on time as promised.Excellent delivery service at a very competitive price. I have used them regularly with no issues and would highly recommend them.
24/12/19 by Customer Julie
Parcel arrived in 3 days from UK to Italy, a record during Christmas period. Nobody was home but they left it in a safe space and they even wrapped it in a bag to protect it from rain. Really, really impressed and grateful.
24/12/19 by Davide
Such an easy to use service, really please.
24/12/19 by Michelle
Very easy to use
24/12/19 by Peter Philipson
You have lost my parcel which was sent to Vancouver it arrived on the16th December and now it cant be found - very upset.
24/12/19 by Customer
Parcel not collected until two days after it was due
24/12/19 by Mr Ian Sparks
Very simple, they lost my parcel
24/12/19 by Bren Jones
Our Response: Hello,
We are very sorry to hear this.
As per checking this stated that this has been delivered, if your customer has not received the parcel sent then please contact our support team so we can look into this for you.
Kind Regards
Parcel Monkey Team
Quick and easy service. Very cheap too. Will use again.
24/12/19 by Natasha
Parcel sent from USA on 9 Dec went through 13 States eventually arrived London on 20 Dec and has been stuck in London for 4 days. Tried to make contact with Parcel Monkey but it’s like Groundhog Day getting nowhere. So guess the parcel is LOST.
24/12/19 by Marion Batsford
Great easy to use service thank you
24/12/19 by Simon
Excellent. Parcel on time even if i sent it very close to Christmas!!
24/12/19 by Customer
Great service, easy to use and no problems. Thanks very much
24/12/19 by Sam*
Parcel monkey reduced the price by a third, we print the label easily. However the parcel force service bought through them has been very bad, so I would not recommend parcel force. I bought the option to deliver my parcel in 3 to 5 days. We left the parcel at the post office on Saturday 14th and not only my parcel is very late, but it is also been delivered to the wrong delivery depot and today 24th they will send it (or they will try, at this point) to send it to the right delivery depot. I needed that parcel by the 23rd,which shouldnthave been a problem. Vey unsatisfied.
24/12/19 by Paola Fossanova
Did not deliver parcel and want to charge me to have it returned under threat of destroying it if I don’t pay
24/12/19 by John Cowie
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