We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,508 reviews.
A professional and efficient service from start to finish and my parcel arrived at its destination on time. This is the first time of using and will definitely recommend and use again.
24/12/19 by Debbie
Parcel Monkey youre the best!!
Great value for money. Parcel always collected (from my place of work) when Im told it will be. Just had a parcel delivered to my daughter in the French Alps from the UK...delivered in 3 days!! Amazing service especially as very close to Christmas and very very cheap too! Keep up the great work and Merry Christmas to you all ????☃️
24/12/19 by LINDA SHROPSHIRE
A superb service provided this year again. Parcel collected Tues 17th Dec and delivered to San Francisco on Sunday 22nd.
24/12/19 by DENISE
Very poor service. Parcel still not delivered. Customer service is woeful. No phone number so you have to email - quick and meaningless response or use the Chatline which took 45minutes for anyone to respond and still gave a meaningless response "its out for delivery thats all we can say......" I dont think Parcel Monkey have any control over the couriers they use and are unable to offer any level of customer assistance when things go wrong. I wouldnt recommend Parcel Monkey to anyone - I wish I had gone straight to a courier like Parcelforce or Hermes, at least you can talk directly when things go wrong
24/12/19 by Rosi Y
Website very easy to navigate And a good arrange of prices. I selected 24hr delivery by Royal Mail but it was a day late - not really Parcel Monkey’s fault.
24/12/19 by M Linden
Brilliant service 3rd delivery without a fault
24/12/19 by Customer
Excellent price and very fast service
24/12/19 by Liz Thompson
Good collection and delivery
24/12/19 by David Banwell
Super service ,5 stars
24/12/19 by Customer
Used them many times, always good and prompt.
24/12/19 by Customer
The only courier company I use for all my international parcels. Thank you!
24/12/19 by Customer
Good price. Tends to take 5 days rather than 3-4 but not bad UK to USA. It would be good to get message when its delivered rather than having to keep tracking.
24/12/19 by Customer
Excellent as always, great prices and parcel arrived on time!!
24/12/19 by Cara
Parcel didn’t arrive on time
24/12/19 by Customer
Good service and very good prices
24/12/19 by Customer
Excellent as always
24/12/19 by Customer
no problem at all. collected. delivered and fuss free
24/12/19 by Robert McIntyre
Great price and easy to use website. DPD gave the best price but need more drop-off points to be user-friendly. Otherwise, very recommended.
24/12/19 by David
Really good services it was picked up on Friday and deliver on Monday so thank you very much will users again
24/12/19 by Customersue Webb
Excellent service and very fast delivery
24/12/19 by Mr Jex
Awful experience. I purchased the service required to send my parcel from the uk to Cyprus. I printed off the postage label provided by parcelmonkey. My parcel was collected from the pick ip point, where i was instructed to leave it. Only for parcelmonkey to forget to add the necessary label, before sending it onto cyprus. Therefore, the parcel was returned to my sending address, at a cost to me of £15! My family didnt get their presents for xmas. Parcelmonkey only gave me a small refund, even when it wasnt my fault, stating that it is written in the terms and conditions that only a partial refund will be offered. Only correspondence was through email, cause they dont provide a contact number, and there responses were of no use, very robotic! I had to contact dpd directly to get more information cause parcelmonkey wouldnt tell me anything. Waste of time and money. Parcelmonkey do not care. Wont be using again and i will not recommend them.
24/12/19 by Miss Lindsey Beer
It was very good delivery and on time.thanks.
24/12/19 by Manuchehr Amiri
Fast service
24/12/19 by Customer
What a really great service and the parcel arrived in first class order and on time at a really good price for the job Thank you !
24/12/19 by Jim Scott
Service was very good.Would continue to use it and would recommend it to all.
24/12/19 by Customer
Straight forward and simple to use, would recommend.
24/12/19 by Myopic Granny
Fast and reliable
24/12/19 by Customer
Package reached destination country within a week, but I was not told that Customs Charges would be levied on a gift. The young ladies I am sending the package to do not earn much money and it is difficult to pay the money levied by Thai Customs. If I had been alerted that this was a possibility, perhaps I could have paid an additional amount to cover potential customs charges. I have no expertise in customs charges and relied on Parcel Monkey to apprise me of any deviation from the norm when shipping a gift to a foreign country.
24/12/19 by Mrs Marion Clamp
Always give me the best choice for sending my parcels,
24/12/19 by Mrs Morgan
Great service, reasonable price, pick up and delivery as expected
24/12/19 by L Maxius
Extremely easy to use. Delivered on time. Very good value for money.
24/12/19 by Sandra
Good value service, and system worked well
24/12/19 by M jane
No problems so far. Parcel collected promptly. Unknown if it has reached its destination
24/12/19 by John Stuart
Always a good, efficient, service.
24/12/19 by Angela Shropshall Clark
Easy to use just what is required.
24/12/19 by Customer
Easy to drop off and delivered within a week to Spain. Will definitely use them again.
24/12/19 by Ann Harkins
Very straight forward. Service provider was prompt.
24/12/19 by Alistair Batchen
First class service every time.
24/12/19 by Customer
Easy, quick and good service.
24/12/19 by Customer
Very poor company to deal with, lost my parcel through Parcel force, yet liability lies with Parcel Monkey. The parcel lost was rare and not replaceable. It was covered for its value at payment stage, yet parcel monkey will not pay for lost goods, only £20 carriage costs.. Youre better off paying a few quid more using companies direct, as at least youll get something back if lost or damaged.. Happy to take your cash, usual flash in the Pan business.
24/12/19 by Factoryb
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