We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,508 reviews.
Whilst the use of parcel monkey was straight forward the delivering agent was horrific. The intended recipient changed the delivery date to a MORE CONVENIENT time - not only were these instructions ignored but whoever was delivering the parcel thought it would be totally acceptable to THROW the FRAGILE parcel over an 8 foot fence. The parcel was clearly marked in multiple places it was fragile! Disgraceful behaviour. The only reason the package was not damaged was due to the fact I had packed it very well.
30/12/19 by vicky brame
Sent my parcel in the 18th and it still had not been delivered. Paid for express 3-4 day delivery, service has been a joke. I want my money back!
30/12/19 by Luce
Good results everytine
30/12/19 by Zoë
Perfect company to use if you are shipping internationally. They are cheap as compared to the courier themselves..
30/12/19 by Eric
Does exactly what it says on the website. Very reliable.
30/12/19 by Shawn
exceleent service
30/12/19 by Alan McFadzean
I sent a parcel via PM/DPD on 7th October which arrived broken. I raised the complaint on 12th October - received a response on the 13th advising the claims dept would be in touch. On the 16th Oct I chased PM as I hadnt heard anything. On the 18th I received and sent back a claims form. I chased on 24th, I chased again on Nov 10th (received a response on 13th telling me the carrier is looking in to it). I chased again on 2nd, 3rd and 6th of December and finally received a response and my claim on the 6th. Very poor customer service.
30/12/19 by Marie Bannister
A very good way to send parcels.
30/12/19 by Mr T. Turbot
Im very happy with this service, the price was good and despite the collection and delivery being over the Christmas period, the item arrived on time.
30/12/19 by Roger McVeigh
Isent four parcels over the Christmas holidays to my family in Germany. Ive done the drop off at the post office near me as usual. Always works fine, also this time. Dropped off three of the parcels on the 17th and they all still made it to different parts of Germany on the 23rd. My family received the parcels in perfect condition and tracking of the parcels also worked fine. Very Happy!
30/12/19 by Peter
I always used this service but this time I have to admit that Im not very happy! After 11 days I havent received my parcel!
30/12/19 by Customer
Great service
30/12/19 by Customer
easy to drop off. Just needed receipt from Post Office. Next day delivery, and it was. Personally think for the cost is was good value for money.
30/12/19 by Customer
Having been let down by My Hermes (parcels uplifted 5 days late) we decided to try Parcel Monkey and have been pleasantly surprised with their efficient, value-for-money service.
Intend to use them from now on.
30/12/19 by Rock
Parcel picked up on a Friday did not arrive until following Thursday after several phone calls following tracking which was not updated for three days also when you down load the app you have to input your tracking no every time
30/12/19 by customerpat molloy
All very straightforward. Parcel arrived safely.
30/12/19 by Mary Newburn
The whole process was seamless - parcel collected at specified time and delivered to Hong Kong within a few days, all at a reasonable price. Definitely our ‘go to’ company for delivering parcels to family all over the world!
30/12/19 by C Thorpe
I recently posted a new mobile phone ( A return ) using Parcel Monkey. After making the booking online I was given a date for collection by the courier but no time. The courier collected the parcel at 1030 so my day was not completely wasted in waiting for him. I have not been able to track the item and up till the present time I have no idea if it has been delivered. A bit worrying given the value of the item.
30/12/19 by Martin Mc Guinness
Quick serwis. Good value.
30/12/19 by Customer
Absolutely delighted with this service - It was very easy to search and book a courier. I was given a competitive price for an international delivery. Collection was quick and straightforward. Furthermore, the recipient messaged to say it arrived in good condition, in super quick time! All this right before Christmas when they must have been at their busiest!
30/12/19 by Ashley Wilson
Had difficulty tracking parcel but it was delivered on time.
30/12/19 by Customer
Confusion about the delivery dates. I got a text/email that my parcels were to be delivered on a certain day but they actually arrived a day earlier without any notice. The parcels were also damaged but nothing seems to be missing.
30/12/19 by Customer
Very good service and excellent quality
30/12/19 by Customer
Great price and good service. Shame theres not more places to drop off local to me.
30/12/19 by sara
Good sevice thanks very much . . . . . .
30/12/19 by Customer
Great service! Highly recommend.
30/12/19 by Andrea Moczarski
Great service
30/12/19 by Anthony
Excellent service
30/12/19 by Sylwia Wiechowska
Best price, perfect service!
30/12/19 by Younus Nur
Excellent again parcel delivered in 3 day’s to the south of France ????????????
30/12/19 by mr philip abrahart
Excellent service
29/12/19 by Customer
Quick and easy to navigate website for first time and/or one off users.
29/12/19 by Jeff Archer
Really disappointed this time, I purchased a service of 2 days. I would have been OK if it took 4 days. However it took 12 days to get delivered after so many inquiries gls in France who had no clue about the parcel. Had I known that parcelforce uses gls courier I would have never chosen them. HOwever parcelmonkey still offer the best price
29/12/19 by saliha
Easy to drop off parcel. Easy to follow instructions. Fast delivery as promised.
29/12/19 by Customer
This time was ok but last experience with parcel monkey was a nightmare lost my parcel charged £17 for the privilege and never answered emails only used them again as needed do as courier
29/12/19 by Customer john
First, my package was returned with a false claim there was a perfume in the package even though there was no fluid int here at all, ParcelMonkey did nothing to protest it. I ended up paying twice to get the package shipped again, but this time even worse, the package got lost completely! I was unable to add a proper list with items included in the package and not asked to add any value for the insurance.
29/12/19 by Vincent Weberink
Great service as usual
29/12/19 by Customer
On time both ways. Excellent
29/12/19 by Mr McCarthy
I regularly use this service to send parcels to my son in Madrid
They always arrive on time Highly recommend
29/12/19 by Mr Harry
easy to use and the right price
29/12/19 by customer
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