We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,508 reviews.
Excellent service.
27/12/19 by Drahoslava Simkova
Easy to use, cheaper than providers direct and excellent service, will definitely use again in the future without hesitation
27/12/19 by AJ
Easy to use but an issue with additional charge, which doesnt appear to be Parcel Monkeys fault, but it would be useful to be advised to take photos of parcels showing size and weight before you send them.
27/12/19 by Julie Maynard
Always easy to use quick plus very reliable, tracking available too.
Only use a few times a year but wouldnt hesitate to use more if required.
27/12/19 by Stephen
First class service. Dropped off parcel, so easy, parcel arrived on time and in perfect condition.
By far the cheapest and easiest courier service.
Would strongly recommend ????????????
27/12/19 by Alison Leisk
Fine if you send to uk but really poor sending abroad Germany have parcel monkey Organisation in place but it is poor. 2 day priority delivery used to be exactly that to the hour. This is the last time I will use them. The parcel is never delivered on time in fact rarely delivered to address ,no card saying where the parcel has been delivered. However parcel force who deliver my parcels Through parcel monkey can even tell you where time date and who signed for it. Parcel monkey is no longer cheaper and the customer service are lazy. Parcels are often lost for weeks. With minimal help from parcel monkey. Avoid the stress look elsewhere
27/12/19 by Finn's Oma
Great quality service, excellent customer service, great delivery prices never let me down even when the parcel it was lost theyve found it. Thanks
27/12/19 by Customer
Simple to use comparison site - does the job well.
27/12/19 by Customer
Website gave lots of choice and information. Got our parcel delivered at half the cost quoted by post office. To mainland Europe jn 2 days. Perfect.
27/12/19 by Customer
Prompt and reliable service at a good price.
27/12/19 by Sally Fowles
Still the very best service.
27/12/19 by Paul Rogers
Very good, easy to organise and quick delivery
27/12/19 by riccardo giacomelli
I needed to send a large parcel to the USA. The website was easy to navigate and use, with clear instructions for how to post my parcel. Very pleased with the service and the price.
27/12/19 by Julian Clark
Good value parcel rates to France. Very fast delivery through Parcelforce/GLS
27/12/19 by U Collier
My parcel missing. Simply lost. Bad communication. Dont can help me. Dont returned pack or money. Never more send pack from ParcelMonkey. Very bad experience
27/12/19 by Stella Šlapáková
Great service, smooth, reliable and fast international delivery
26/12/19 by GW
Hi ive gave 4 stars I still havent had it picked up my fault can it b picked up tomorrow please sorry for any trouble
26/12/19 by David Evans
I’m giving PM a 4/5, not because of anything bad. The delivery went seamlessly without issue.
But something to consider improving is putting in place an insurance of furniture, as this was not covered by the currier.
26/12/19 by Grace
Very good and easy service, will use it again
26/12/19 by Customer
A wonderful service.
26/12/19 by Cleve McCollinCustomer
The service I had was rubbish the driver did not turn up on Friday had to wait till Monday my parcel still has not been delivered a week later really terrible service and would like a refund on my delivery
26/12/19 by Stacey Taylor
Fast delivery and straight forward booking system
26/12/19 by Benny
Parcel not received yet - how can I rate you? Tracking only says been sent.
26/12/19 by Nigel
Easy to use. Delivered on time.
Amazes me that your service is better than dealing with the Post Office directly.
26/12/19 by Robert
Supposed to arrive before Christmas on 4-5 day delivery. Now it says will arrive on new year’s
26/12/19 by Customer
I never received a confirmation email from Courier giving me a valid shipping reference number, therefore was unable to track my parcel. The recipient then waited in all day for a parcel which never arrived and I spent all weekend worried it had gone astray. Not impressed.
26/12/19 by Susan Large
Made it toAustralia in good time
26/12/19 by Patrick Willett
First time of used the service and absolutely faultless all round and excellent price and tracking notifications. Was recommended to me and. I can see why, I’d recommended to anyone also. Faultless service
26/12/19 by Mark C
Delivered on time and reasonable price.
26/12/19 by Steven Duddle
All the way to Oz in 6 days. Great service.
26/12/19 by Graham
Very happy with this service. Reliable and prompt collection and delivery. Great communication. Packages arrived safely.
26/12/19 by Customer
Already wrote review to say parcel was late in arriving - should have taken three days to send parcel to Columbia - took two weeks. Then to be told the parcel weighed 16kg and I received an invoice stating I had an excess to pay stating that the parcel was over the weight I had indicated on the form. Such liars - this parcel, in a 15kg box, was nowhere near full and after being repeatedly weighed, was never over 10kg. Would now never use this company again, and would never recommend anyone to use them - this is actually theft on their behalf.
26/12/19 by Mhairi Burnside
I run a small sales business on eBay. Prior to Parcel Monkey, I used ipostparcels.com, which was a subsidiary of UK Mail and subsequently DHL Parcel. However, I switched to Parcel Monkey due to their competitive pricing and greater range of delivery services to suit my budget of the day. Parcel Monkey offers a very good range of delivery services from well know carriers and when Ive had any issues in the past, they are prompt to respond and resolve the issue. I shall continue to use them as long as their pricing remains competitive and their service remains efficient!
26/12/19 by Marlon Williams
Everything went fast and painless, I would definitely recommend.
26/12/19 by Christof
All good as usual, labels arrived on my desktop within 5 mins and delivery by DPD inn2 working days. Good enough!
26/12/19 by John P.
Easy to use. Would do it again
26/12/19 by ANNE
So simple. Was recommended this service by the post office. It didnt disappoint.
26/12/19 by Customer
Easy to get a competitive price and book
26/12/19 by Bryan Steele
Fast and value for money
26/12/19 by Kw
Excellent service. Super fast delivery at an awesome price. Would definatly recommend and use again. A++
26/12/19 by James
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
