We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,507 reviews.
Nobody does it better. Cant fault your service. I would never use any one else.
Thank you.
31/12/19 by Lynnette
Parcel delivered swiftly, service easy to use.
31/12/19 by Fiona Milligan
It said 3 days and its been over 6 days and I still havent received my parcel yet. Bad service
31/12/19 by Customer
Brilliant service; will definitely use again!
31/12/19 by Mr Palin
Posted Christmas presents to a childrens home.in Jamaica on 17th Dec. On 19th I was informed there was an issue with my customs invoice which I corrected, then on 20th a second issue was raised which I again corrected. Today 31st I have been informed the name of the recipient isnt clear enough and needs to be amended. Why wasnt this.picked up on 19th when original issue was raised. Parcel is still in UK. Should have been in Jamaica for the children on Christmas day. Diabolical service and cost me.£110 for this!
31/12/19 by Joanne Lambert
Very quick delivery with the company very easy to organise. 5 star service
31/12/19 by Customer
Excellent service and half the price of Royal Mail at post office!
31/12/19 by Steven Rogers
Excellent and fast service
31/12/19 by M ali
My review this time is a one star I’m afraid ...Sent a parcel to Ireland in which was a 2-3 day delivery ... My family in Ireland didn’t receive the parcel until the 30th December which is exactly 10 days after it was collected. Chased parcel force through tracking number who responds 2 days later saying I had to go through Parcel-monkey as I booked with them .... Parcel-Monkey told me I had to go through Parcel force so communication is a score of 0 and only gave parcel monkey a one star as it was the lowest I could give Will seek to find another courier as it’s not the first time Parcel monkey has failed me
31/12/19 by Nathan
I arranged 3 parcels to be collected and delivered 2 which where collected on time and delivered in the time slot. The 3rd parcel was not collected on the date arranged but after rearranging collection the parcel it was collected and delivered late Christmas Eve. I would not have given the review 3* had the parcel not arrived for Christmas. A stressful experience
31/12/19 by Gillian Gibbs
Parcel arrived just one day later than expected.
Would use the service again as it was easy & still less expensive than British mail.
31/12/19 by Elaine Preston
My parcel was delivered extremely damaged from man handling, very disappointed in the services from parcel force. Also paid for 24hr and has delivered 4 days later.
31/12/19 by Stacey Bateman
I’ve used Parcel Monkey on several occasions... never disappointed
31/12/19 by Julie - Chester
Simple and easy to use
31/12/19 by Customer
Really good service and nothing to complain about.
Thanks
31/12/19 by Cláudio Conde
I once used parcel monkey for shipping 11 removal size boxes to Canada. It all went without a hitch. The process is easy convenient and straightforward whether it something big or small, going near or far. Self printing labels and invoicing great too.
31/12/19 by luc
Very easy to arrange a collection. Driver collected parcel on time. I received a text message to let me know when the parcel would be collected. It arrived at the destination after a few days. All this in time for Christmas. Thank you Parcel Monkey!
31/12/19 by Customer
super fast and efficient delivery thank you
30/12/19 by diane Birley
Affordable prices, speedy delivery. Highly recommended
30/12/19 by Kitty
I was very impressed with the service. I got my package earlier than expected.
30/12/19 by Customer
Spot on always delivers with DPD at least the parcels arrive not looking like they have been in a tumble drier like some I know
30/12/19 by Mr Brian Francis
For the first time I used Royal Mail Parcel Force out of the selection offered and it was dreadful. The parcel was sent on 17th December and by the 22nd had not arrived. The family that I sent it to went abroad on the afternoon of the 22nd so no parcel for Christmas. This is the first time that Parcel Monkey has let me down.
30/12/19 by C Lloyd
Brillant service
30/12/19 by Mike walker
Driver polite, helpful,
30/12/19 by Anna Kargbo
It was alright in UK, but in Portugal the service doesnt work properly, because I have paid for an item to be delivered at my brother in law and the Portuguese Post office just leave the notice to people go and pick it up by themselves, and I known because my at the time they leave the notice all the family was there.
So when you promise a service be assured that the other part is willing to a accomplish the task
Best Regards
Luis Boto
30/12/19 by Luis Boto
Fast delivery very pleased.
30/12/19 by Mr V Banfield
Straight forward to work
Good result.
30/12/19 by Gordon Fogarty
Posted a Christmas present to my son in Austria on the 20th December with a 3 day delivery. Its now the 30th of December and he still has not received his present.
30/12/19 by Tim
we chose your company to deliver our parcel because you said it would be delivered in 4 to 7 days. This is 12 days on and the parcel still has not been delivered! You also disputed the weight of the parcel which was weighed by the post office and charged me an extra 11.89 as you say the parcel is heavier. Apparently my brother has to pay an extra 9780 rupees when it eventually arrives. As this is a return I find this quite unbelievable. So just to say it is now costing 88.89 to return a parcel worth £140. I am so disappointed in your company and dont recommend it.
30/12/19 by Shazia
Good service
30/12/19 by radovan palascak
No problems with parcel monkey just USA parcel service are **** and that is being really polite about them
30/12/19 by Carol Palmer
Great service.
30/12/19 by Martin Hudson
The best delivery company! So fast so punctual! 5 stars well deserved!
30/12/19 by Anna Sarkisyan
Never heard of parcel Monkey before using them last week.
Easy enough to find a courier service for a decent price if you have a regular shaped and sized parcel to return.
I struggled to find someone to return a rug to Amazon and without parcel Monkey probably wouldnt have managed to do so.
Would definitely look at using them again.
30/12/19 by Darren Humphries
Easy to use, Amazon are a nightmare but parcel monkey made it easy. Thank you.
30/12/19 by D Ray
If any problems always sorted
30/12/19 by Sylvia Stroud
Competitive prices for large parcels. Reliable pick up and delivery times plus tracking make this a great service
30/12/19 by customer
Prompt collection, easy to track and delivered just a ew days after to the US. Will use again.
30/12/19 by Irini
I always use parcel monkey and have always been pleased with their service.
30/12/19 by Customer
Whilst the use of parcel monkey was straight forward the delivering agent was horrific. The intended recipient changed the delivery date to a MORE CONVENIENT time - not only were these instructions ignored but whoever was delivering the parcel thought it would be totally acceptable to THROW the FRAGILE parcel over an 8 foot fence. The parcel was clearly marked in multiple places it was fragile! Disgraceful behaviour. The only reason the package was not damaged was due to the fact I had packed it very well.
30/12/19 by vicky brame
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