We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Great service
24/12/19 by Garcia, Enrique
The website said 3-5 business days delivery and it was well over 7 business days so my package was late.
24/12/19 by Customer
Excellent service as always
24/12/19 by Customer
Amazing and fast service thank you
24/12/19 by Malgorzata Kubik
Quick and reliable
24/12/19 by Jawad Butt
The tracking information was delayed i.e it wasn’t clear what day the item was going to be delivered .. also received inconsistent information from customer service however it was a speedy delivery and I was happy with the overall service.
24/12/19 by kim layne
Parcel force guy was very nice and helpful.
24/12/19 by Cc
A very efficient service, collecting for our house and delivering to France: very impressed!
24/12/19 by Thomas_John_Kirkpatrick
Brilliant service, great price speedy service. Overall excellent
23/12/19 by Mr Steve Watts
it was an exellent service and it was easy to track your goods thank you
23/12/19 by mrs jennifer prendergast
Brilliant! Always good value, reliable and efficient.
23/12/19 by Sue Turner
Easy process, quick delivery- access to printer required
23/12/19 by Femmigje Chater
I was quoted £12 for a parcel delivery to Sweden but when the payment came out it was over £15. This was despite making extra sure that my measurements and weight were correct (actually all rounded up). The parcel was Christmas presents for my nieces but they didn’t arrive in time for Christmas despite sending it on 12th December. Very disappointed.
23/12/19 by Customer
great delivery service, paid for collection to go to Spain, parcal was picked up the next morning and arrived in Spain in fab condition 4 days later. Highly recommend, will definitely use again.
23/12/19 by Tracy Edwards
The service was good and parcel collectio very quick. Spoilt by non recognition by listed collection point Currys. Also made more difficult because I had to print a postage label which I couldnt do from my phone. The kind lady at Currys helped with this and my parcel was picked up very quickly.
23/12/19 by Customer
I have used Parcel Monkey twice now for sending parcels to Spain and Czech Republic Found their website easy to use and dropped them off at a local shop for collection. Parcels received in the set time. Will use again
23/12/19 by Mrs Erica Barber
Always top notch service.
23/12/19 by Customer
Delivery was exactly as planned. They dont monkey around here!
23/12/19 by Dilly
Very pleased with the price and with how easy was to use the service.
23/12/19 by Radu
Excellent service completed as promised
23/12/19 by David Matheson
Excellent and fast
23/12/19 by Giovanna
Simple to use and saved me a lot of time searching for the cheapest way to send my parcel.
23/12/19 by Customer
Reliable and fast delivery
23/12/19 by Jana Bhunjun
I have used Parcel Monkey many times and they are always competitive price-wise and have consistently delivered on time.
23/12/19 by Martin
So quick and easy, didnt even need a printer as the driver brought the label.
23/12/19 by Andrea
Excellent, reliable, easy to use. Recommend without hesitation
23/12/19 by P.Hodge
Driver said he came by but he never came. I was there all day, waiting for him. This was a 24hr service, finally I had to rush myself to the post office just before closure lugging 3 heavy boxes.
23/12/19 by Elagon Ltd
Good service, for not too much money
23/12/19 by Sender
Absolutely perfect!! Parcel collected on time and tracking excellent... delivered as arranged within time frame. No complaints whatsoever... used regularly. Thsnkyou
23/12/19 by J Connell
It was picked up on time, and delivered on time, even over this Christmas period. Parcel arrived this morning.
I’m impressed, recommend them and will use again and again....
23/12/19 by Customer BP
On time and easy! Saved me a fortune in excess luggage! Thank you
23/12/19 by Joanne Avison
Absolutely excellent. Very good price. Picked up from the door. Couldnt fault.
23/12/19 by Keith
Brilliant! The only thing I would say is when these items have been delivered that a txt or email gets sent to the sender
23/12/19 by Customer
Great service reasonably priced arrived on good time and at Christmas period
23/12/19 by Jrc
Excellent service. Thank-you!
23/12/19 by Customer
Speedy service, competitively priced.
23/12/19 by Gruff
2 parcels sent one with DPD and the other DHL. DPD was good.
DHL told me parcel had been signed for but didnt give an address didnt respond to request for delivery address. Poor service, wont use again.
23/12/19 by Customer
My parcel was sent to Bulgaria on 17th December still no
23/12/19 by Brenda Crealey
Excellent service! Arrived timely and undamaged. Always a happy customer!
23/12/19 by Customer
Easy, fast and reasonable price. Continous feedback about the parcel, trackable.
23/12/19 by Monika Olaj
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