We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,508 reviews.
Great service :-Parcel delivered on time, will definitely use again and would also recommend
28/12/19 by Barbara
Service appeared to be very good, but the provided customs documentation for returning a faulty item to a Chinese supplier was incorrect and the item has been stuck at Chinese customs for weeks now, which has delayed the refund !
27/12/19 by Sean
Wasn’t collected on the day that was stated !
27/12/19 by Darren Jeremiah
Parcel arrived in good condition and as scheduled.
27/12/19 by Matej
Brilliant fast delivery to France in 3 days!
27/12/19 by Customer
Ordered 24 hour service, the parcel arrived a day late, it was time critical, and the deadline was missed. contacted parcel monkey and was fobbed off with terms this, clauses that etc etc. Fact of the matter is, with this company you DO NOT get the service you pay for, once they have your money, their attitude is go and whistle
27/12/19 by Phil K Franks
Great service as always
27/12/19 by Diane Smith
We have a problem because we chose Parcelforce, thinking they were still connected with Royal Mail. They are not. Best avoid Parcwlforce going forwards
27/12/19 by Paul Birch
We use Parcel Monkey every time we want to send anything to our children and grandchildren in both the UAE and Germany. Easy website to use and always delivered.
27/12/19 by Customer
Fast efficient service 2 days to Ireland very impressed Thanks
27/12/19 by Karen Findlay
Having used them previously, I found their service great and good value for money.
27/12/19 by Roy Mushayahama
It has been fast, effective and very comfortable, The driver who picked up the package very friendly, and that is appreciated. A great team, thanks for everything
27/12/19 by María A. Servián
Great service!
27/12/19 by Customer
On time thanks
27/12/19 by Pierluigi Iuele
Easy to use website; clear directions; excellent service and good prices.
27/12/19 by AH
Quickly and efficiently
27/12/19 by Customer
Really please and impressed with this service. Will definitely use again.
27/12/19 by Yvonne Heeney
Three parcels were sent, all three didnt arrive and got lost or stuck. Never using this service again. It was Courier but i would never have used them if i had known what an appalling service they have. About 4 times they said theyd attempted deliveries when they didnt even leave a card or let me know, and when it was absolutely not true because we were all in at all those times.
27/12/19 by ila ila
Dropped off parcel 2 weeks ago from today and it hasnt arrived yet. Very disappointed with your service this time.
27/12/19 by Birgit
An easy, efficient service. Would certainly recommend.
27/12/19 by Mrs Hanson
Bang on, swift print collection & delivery overseas.
27/12/19 by Customer
Easy and simple process no stress and on time
27/12/19 by Dizzy blonde
Great service would use again, recommend
27/12/19 by Chris Woolven
Item delivered on time. Tracking was slow to be updated but this was probably Parcel Forces fault and nothing to do with Parcel Monkey.
27/12/19 by David Stones
Paid for 24 hour delivery and it took a week, it was around the holidays yes so times were busier but then why give 24 hour delivery as an option and charge more??? Not happy at all
27/12/19 by Stacey
I was surcharged for a parcel whose dimensions and weight did not correspond to the one I posted. Make sure you have photographic proof of weight and measurement before collection.
27/12/19 by Customer
I send parcels all over the World on a regular basis and my first choice is always The Monkey.
It lets me see my options with prices and delivery times quickly and is easy to use.
27/12/19 by John Lowe
Good service, pretty good website but could be simpler.
27/12/19 by Mr Frank Coombes
Im not sure whether I should complain about PM or DPD! But apparently the courier could not find the recipients address so the parcel was returned to me and I have been charged for it. The courier had the recipients email address and telephone number. The address is valid as I have sent parcels there via another courier previously. I am being penalised for the couriers incompetence. I have provided proof that the address is valid (previously used label and screenshot of delivery confirmation) yet still I am being charged for the return of the parcel and of course, no refund for the original service. I am losing out because DPD failed to provide the service I requested and paid for.
27/12/19 by Marie Bannister
Very happy with the service
27/12/19 by Miss A Morar
Easy to use and cheaper than just going to the post office.
27/12/19 by Neil Hardy
Great price, web pages easy to navigate.
Simple!
27/12/19 by Stuart
Good service for the cost.
27/12/19 by Ash
Excellent site!
27/12/19 by Tony
Straightforward to use and gives good results.
27/12/19 by DD
Best price and very efficient
27/12/19 by Customer
Parcel went missing, 21 days later after opening a case all they keep saying is they are waiting on the courier to respond, utterly useless service.
27/12/19 by Bruce Morris
Arrived in the time expected in safe condition . Exactly what I needed and paid for
27/12/19 by Pippa
easy to arrange delivery to France, arrived quickly. Great
27/12/19 by Tina Matthews
It did what it said on the tin :-)
27/12/19 by Customer
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