We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
As always simple and easy navigation and usability
05/07/19 by Shaun
Great system, great service.
05/07/19 by Gerry Rogerson
Excellent service. Will use it again????
05/07/19 by Customer
Terrible. The courier never arrived. I had to wait in an extra 6 hours. Parcel Monkey washed their hands of it and said it was couriers fault, yet I couldnt contact courier direct. Cost me lost business by having to wait behind. When I complained, they were very unhelpful and wouldnt even refund part of my charge. Going to book direct from now on. Goodbye Parcel Monkey
05/07/19 by Richard Brownnutt
I had two parcels picked up and delivered (different addresses), both on a 24 hour turn around. No problem. My only gripe is that I had to wait all day for parcels to be collected, as no time is specified for collection.
05/07/19 by Merricks
Everything was managed smoothly and within timeframe promised.
05/07/19 by Customer
Great value for large parcel will use again
05/07/19 by Eddie
First of all DO NOT USE THIS COMPANY. My two bags were weighed at an air freight company on industry scales, upon arrival overseas I was told my bags were 12 kilos more than I declared and I was charged an additional fee, this is nonsense and nothing more than a money grab which you cant do anything about. Then I was told I would have to pay a further 60 pounds for my bags to be released from Mexican customs, my original door to door quote is now close to 100 pounds higher than the original quote from their website. Upon opening the bags items were missing including an 80 pound pair of trainers, desert boots and one of my girlfriends dresses. So after an original quote of 153 pounds this experience has cost me approximately 500 pounds when I have replaced missing items. Hopefully when people read this review it will cost this shambles of a company a lot more. Take my advice and pay a bit extra for a reputable carrier and avoid this company, they are a disgrace..!!
05/07/19 by Jon Steele
Ver good service and cheaper than going direct to Parcelforce
05/07/19 by Darry Tribe
Fast delivery, no broken boxes.
05/07/19 by Customer
Fantastic service. Exelente quality/price. The parcel arrived in Portugal in 2 days. Top service. Many thanks x
05/07/19 by RCerqueira
Great experience. Extremely fast delivery!
05/07/19 by A.Sz. - Customer
Amazing speed of delivery!
05/07/19 by A.Sz. - Customer
Great service, reliable, highly recommended
04/07/19 by Caroline
Easy and good value service.
04/07/19 by Steve Jenkins
Very reasonably priced easy to use web site,I shipped 35 kilos in two large parcels my customer was happy with the service I provided so that’s what matters to me
04/07/19 by mr stephen lake
PM where brilliant parcel force where shocking... didnt turn up..stating they did had a office of people verifying they didnt turn up.... contacted PM who where awesome sorted out a new collection day convenient for me x
04/07/19 by Sarah
Very efficient and easy to use
04/07/19 by Teresa
Awesome as always
04/07/19 by Mike Beahan
Easy to use and good pricing.
04/07/19 by Robert Vogan
Delivery supposed to take place yesterday, booked on parcel force for two day service, collected on ist July 2019. Today is 4th July 2019.Until now is 2.30 pm no sign of the parcel. Tracking information is not current. Very disappointed with the service.
04/07/19 by Mr David Isaac
Yet again another damaged parcel. Was wrapped to perfection with bubnlewrap and heaps of card board so mybitem must have been dropped from a great heigh to shatter the corner of a wooden box . No one cares.
04/07/19 by Lesley Chartley
GOOD VALUE FOR MONEY .
I use Parcel Monkey quite often and find them very efficient with good prices :-)
04/07/19 by Happy Harry
Very fast and efficient
04/07/19 by Alharthy
Easy and quick to schedule
04/07/19 by Tina Croft
Easy to use and very good prices
04/07/19 by ross king
Great service, wouldnt use anywhere else. Have used them to deliver and pick up both for me and from me. Never had a problem. Cant beat the rates either.
04/07/19 by Cobra Automation
Once again...
Great price and excellent service.
Highly recommended.
03/07/19 by Ian Atherton
The parcel was delivered as promised in 5-6 days, without any problems.
03/07/19 by Tania
Good price. No issues.
03/07/19 by Neil
Parcel got to my brother in Germany in the allotted time. Thanks.
03/07/19 by Steve
Will definitely use them again.. Reliable and fast
03/07/19 by Dorothy
Hassle free posting. Does what it says on the can
03/07/19 by David Ollerhead
Great service, quick to respond to my inquiries, would recommend them very time now
03/07/19 by Trevor oates
Was just given a day for the collection - would have been more convenient if I had been given a specific time slot (perhaps 2 or 3 hours in length), rather than have to stay at home all day. Deliveries try to do that.
03/07/19 by Customer
My parcels still havent arrived which were ordered a week ago. have tried contacting parcel monkey and parcel force to no avail. very disappointing service
03/07/19 by Customer
Fantastic service , France to the UK in 4 days including the weekend.
03/07/19 by stephanie thurland
NEVER AGAIN! I booked a Parcelforce24 collection. Package collected without an issue on the Monday, but no delivery took place on the Tuesday (next day) Phoned Parcelforce, they confirmed that the item was late and I was therefore due a FULL REFUND from them VIA PM Package delivered after 48 hours - so I contact the Monkeys - "sorry, out terms & conditions state 5 days must pass before a package is late & you are due a refund" (or an approximate translation from their Indian English) ParcelMonkey can F.O.A.D. = NOT A PENNY MORE FROM ME..!!
03/07/19 by MooreLeather
First timer, useful to know about this site.
03/07/19 by Customer
Quick efficient service, would highly recommend!
03/07/19 by Julie Challenor
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