We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Pick up was on time and delivery was as indicated. Good service
03/07/19 by Customer
Excellent customer service. My parcel was delivered to Czech Republic without any hassle. I could track the shipping online with ease. Great value for money
03/07/19 by Customer
Seemed great at first, offering a good value service, however failed to accept my claim when damage was caused to my goods. The whole claims process was dragged out over a few weeks and they refused to reimburse the damages, despite having paid more for protection. Will never use again.
03/07/19 by Mr James Baughan
Poor service. I purchased a DPD Next Day service from them and DPD delivered to the wrong address! Parcel Monkey say not to contact the courier direct as they will sort. Unfortunately this is not the case and one week later I am still waiting for the parcel to be returned to me and trying to obtain a refund. Not good that when tracked on Parcel Monkey website it states "delivered"! I appreciate mistakes happen however Parcel Monkey do not seem to have the skills to rectify. Will update again here to see when the parcel finally arrives back with me and whether they do the right thing and refund me for a service that I never got!
03/07/19 by Dee Charles
This was not my first parcel delivered through parcelmonkey. These monkeys are reasonably priced, deliver on time and their website is simple as my grandad who still rides horses than Tesla.
03/07/19 by George carlin
Easy, quick and all happened smoothly
03/07/19 by Nikki Pell
great service at great prices
03/07/19 by gary hobman
I took a day off work to wait for driver to collect parcel, who subsequently did not turn up even after paying £45 to ensure it was delivered by the Friday after lengthy conversations with parcel monkey the just sent me a copy of there terms and conditions stating they don’t have rectify problem unless you can prove that parcel has not been collected after 5 days. Be wary of using parcel monkey! I would recommend putting the leg work in yourself and find the best delivery service for you. You could be left out of pocket if you use this service... in a whole a 1 star service.
03/07/19 by Customer
East to use service
03/07/19 by Philip
Didn’t turn up on day stated. Tracking didn’t work. Very hard to find out what was going on through web chat. Pick up did happen a day later.
02/07/19 by Customer
1st of all the driver dropped my parcel out of the van then when I checked it there was a big dent in the side of it and the contents were smashed, I had to pay you 37.50 pence of my money to get it picked up and a replacement sent then the replacement arrived broken and amazon wanted another 37.50 to have it picked up and a new one sent they have not refunded my money and iv had to glue together a £95 bin shed because I cant afford to have another sent in case that comes broken thankyou for ruining my week
02/07/19 by Mr Thompson
Great price, went very smoothly. We boxed up a set of golf clubs, had them picked up and delivered exactly as promised.
02/07/19 by Mrs C Jenkins
Easy to organise collection of parcel. Picked up and delivered very efficiently. Very happy with the service .
02/07/19 by Valerie Furneaux
If only I could give 0 stars ! Please no one use this service , they are absolutely terrible I missed a day off work so that I can post my item but the courier didnt turn up and on top of that they try to lie and say it was collected! Stupid company
02/07/19 by Tash
Parcel monkey was very good to deal with , very good pricess and so good to see the progreess of the parcel from email thats sent to you ,exellent job and thanks to parcel force for their hard work too.great job! Thanks regards andrew
02/07/19 by Andrew
On time, excellent service, great value for money. Will DEFINITELY be using them for future parcel sending in the UK!
02/07/19 by Dale Who
Tuesday 2nd July 2019 @ 15:59 Hi, I will like to tell you my experience with you guys and will like to claim.First I book a pick up no one never turn up , I had to call dpd thankfully they are arrange me next day morning. Next morning the driver turned up scan my boxes and told me he will pick them up 2pm afternoon! I told him this is impossible because I have plane at 1pm I’m sorry but you need to take them now , right he started screaming at me -“women I told you I will pick them up this afternoon I don’t have space now! I explain him one more time that I have to ketch a flight , then he write he is phone number on top off one of my boxes and tell me to leave them outside doors and he left. I was shocked from the attitude, call one more time dpd explain the situation lucky they sent me other drivers at 11 am so I manage to not miss my plane. I told this was stressful but never guess that can be more!!!Then is Chronopost sent me email that my address is not correct and they can’t be delivered, I call them and change the address every day was some issue with the delivery!!! So I decide to pick them up. Call them again and again some issues can’t be delivered to the pick up point. I don’t understand what was happening kip calling them every day and I can’t get my boxes. My phone bill was more then I pay for the delivery. I had to email dpd exports for investigative where is my boxes, they emailed me back saying-“We are sorry to learn that you have still not received the parcel. As checked the details we can see that the parcel is not scanned since 14th June. In that case please as the sender of the parcel we will need to raise an investigation. We sincerely apologize for the inconvenience caused to you. Thanks & regards, Rahul H. DPD Exports” Just to let you know that I sent the boxes on 30.05.2019 and had to be delivered on 03.06.2019. Unfortunately they was not getting delivered at all. On 17 July 2019I decided to rent a car and drive to the main office to collect mu boxes.
02/07/19 by Bahrie Mustafa
Disgusting the worst delivery service ever. I paid £30 for the delivery of a parcel to Pakistan which was never delivered or even left the UK it seems. After two weeks was informed by PM that this was due to the invoice not being attached to the parcel (I had taped it on securely round all sides). They now want to charge me £5 to have the parcel returned to my own address!
02/07/19 by Joe
Not happy this time. Booked a 3 day service and it has been 6 days and parcel still not delivered.
02/07/19 by Kalpen Patel
Simple to use and efficient service
02/07/19 by Gloucester Customer
Great service. Parcel arrived in Portugal really quickly.
02/07/19 by Evelyn McDonald
Booked a service via parcel monkey after checking the terms of service and specifications. Parcel Force collected the item however when at depot stated it was too heavy and returned it to the pickup address. No proof of weight or contact from parcel force. They wouldnt speak to me about the matter as I booked via parcel monkey. Parcel monkey only do webchat and I have yet to get through. £40 wasted. I had to drive 200 miles to collect item.
02/07/19 by Ashley Almquest
A parcel booked through you using Parcel Force 24 took 72 hours to deliver & you would not give any compensation for the delay & the parcel being to late to make the sale it was intended for. Rubbish
02/07/19 by freda PilkingtonCustomer
Excellent comparison of the possible services available. Also, very impressed that DHL could collect a 7kg box from our door and move it nearly 100 miles, overnight, for less than £10.
02/07/19 by Chris
We use Parcel Monkey on a daily basis and would highly recommend - prices are very good and service is excellent
02/07/19 by Buddy Rider
Never had a problem using Parcel Monkey. Gives me loads of options to fit in with my busy life, shifts etc. I usually go for the drop off options.
02/07/19 by Bryan Adamson
Very easy to use giving you many options to post your items, would recommend.
02/07/19 by Jeff
EXCELLENT SERVICE
02/07/19 by Kamaljit Bharj
Excellent service,no hassle. Easy to use
02/07/19 by Phylis
Easy to do online quote and book online would use them again
01/07/19 by sharon --
Excellent, the parcel arrived next day at1300 ish!
01/07/19 by Julian
Used parcel monkey before, very good. No fuss, picked up on time and very easy to use. Used them again, waited all day as time slot was between 8am - 6pm and they didn’t collect. I’ve had to rebook, fingers crossed they pick up tomorrow!
01/07/19 by Clare
Fantastic, as usual, collected Monday
delivered Thursday. USA. How do you do it.!! Thank you.
01/07/19 by maureen ayrton
Id never heard of them until a PayPal advisor recommended them.. But it made finding the cheapest deal super easy!
01/07/19 by Bikerbint69
The service was perfectly satisfactory, except that as soon the parcel leaves the uk and is taken over in Spain by SEUR it is impossible to get any information or updates. However, I do want to note that the delivery people at SEUR are always very friendly.
01/07/19 by Customer
L’envoi A été très rapide et ma valise n’a pas été abîmé je conseille à 00%
01/07/19 by Customer
Superb service again
01/07/19 by Dave Fabian
I have used this service several times now without a hitch. Not always the cheapest but the extra insurance cost are by far the cheapest which tensd to make the overall cost the best value
01/07/19 by customer
parcel monkey was good and a fast service for me it also was a lot cheaper than any other parcel company by a long way I paid just short of 15pounds where as dpd 26 post office 85 and others was a lot dearer so great parcel monkey I will be using you again john Huddersfield well worth 5 stars
01/07/19 by john huddersfield
Reliable, affordable and efficient
01/07/19 by Abc
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