We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Fast & easy to deal with. No problems whatsoever.
11/06/19 by Customer
Very easy to use!
11/06/19 by Shawn
Excellent service definately use again.
11/06/19 by 28/10/2011
AVOID this JOKE of a company at all costs! Been waiting for three days for them to collect..but nothing! You can’t call them..there’s no contact no: so I’ve had to pay double to send my package! Not to mention taking time off work! Just go to the actual company and forget these middle men jokers!!
11/06/19 by Anna
Very competitive price for the service.
Easy to send heavy items via the postoffice.
Good tracking service and all around communication.
11/06/19 by Miss S A Thorne
Collected a saddle from me and safely delivered it. Very pleased and managed to get a really good price for the delivery
11/06/19 by Ria Sharman
Excellent service i really recommend it.
11/06/19 by Customer
I have used Parcel Monkey on 3 occasions when shipping bulky items within the UK.
In the past I used to struggle with these to the Post Office and end paying high Postal charges.
Now, using Parcel Monkey, I have a choice of carriers at competitive prices who can collect the items from home.
All just so easy to arrange using their simple user friendly web page.
11/06/19 by Rikki
as always parcel delivered promptly
11/06/19 by Nigel
Collected when I booked perfectly ,delivered within the days said,as booked .Safe and sound .No problems at all
11/06/19 by Customer
Thank you very much all delivered on time and safely.
11/06/19 by Tara
Great quick delivery
11/06/19 by Gary
Great Service, Well defo use agan.
11/06/19 by Richard
Arranging package collection and delivery couldnt have been easier. The selected courier (DHL) was on time. All in all, very satisfied.
11/06/19 by A Customer
Excellent.....
11/06/19 by MARIO
Terrible company Charged for a service Can not provide the service only a slower one. But won’t refund For paying for the faster service Complete con
11/06/19 by Craig Trickett
Awful sham Parcel Monkey company. No telephones. NO customer service. Paid for extra insurance on electrical item. Robustly packaged (subsequently confirmed by customer during “claims process”). Item rendered useless after rough handling. Has cost me over £150 of Africa volunteering fund. Parcel Monkey offered £60 two months later but blamed me for not having photos of original packaging. Disgraceful. Contacting Trading Standards and lawyer now.
11/06/19 by Mr Wilding
Easy to arrange, arrived on time!
11/06/19 by L Goodwin
Thank you for an efficient service - this is my second time of using and would definitely recommend
10/06/19 by Michele Collins
Good deal well sorted collected item as arranged and delivered on time at a reasonable price, no hesitation to use again.
10/06/19 by Steven Brown
Excellent, easy to use and good price too
Love the way the printing of all addresses is done on one sticker, so hassle free
10/06/19 by Customer
Easy to use. Very competitive. Haven’t received feedback from recipients so hopefully parcels got there. I used a small post office who initially refused to take it as they’d never heard of the service. They have now.
10/06/19 by Customer south Yorks
Arrived far quicker than promised. Insurance costs were reasonable. The parcel hadnt been damaged. First class service. Ill use them again.
10/06/19 by Gwilym
Great service just return could be cheaper
10/06/19 by Customer
I have used Parcel Monkey easily over 20 times, paying for a 24hr service on all occasions, yet items are not delivered to my customers until 2-3 days later. I complained about this but told a 24hr service is not guaranteed though Parcel Monkey offer and charge for this service. They do not reimburse the money spent on paying for an unreceived service and struggle to apologise. I am currently looking into another service provider, one that is reliable, professional and responsible.
10/06/19 by Verified Customer
Great company excellent service will use again super well done
10/06/19 by Gary Beasley
Best rates, excellent service! Many thanks, Parcel Monkey!
10/06/19 by Plamena Koleva - Meeres Civil Engineering Ltd.
Quick and cheap
10/06/19 by Customer
Competitive pricing
Collection and delivery punctual
10/06/19 by Customer
Great service, collected and delivered on time and great price too
10/06/19 by mr a coid
I use this service regularly and am really happy with it !
10/06/19 by Customer
I completely understood the terms and conditions and that my parcel containing artwork would in no way be covered for any losses or damages. Because of this I made sure to pack the artwork extremely securely with at least 4 layers of bubble wrap, corner protectors, foam peanuts, etc. However, the artwork still arrived damaged. I am completely baffled and can only think that this has happened due to extreme mishandling of the parcel. I would think twice before using this company!
10/06/19 by Customer
Website fine. Went with second cheapest as it was Parcel Force and thought easier to take to local PO. Unfortunately one package just exceeded 13 kg so they would not take it and had to return to main office 4 days later - so some hassle
09/06/19 by Richard Jachnik
No further correspondence after payment. we were not sure whether our parcel will be collected or not Need to give more information
09/06/19 by Customer
I messaged parcel monkey about a parcel with the incorrect address info, so they said they would pass it on to parcelforce, but the addressee refused it again, so I ended up ringing pf myself to sort it out.
09/06/19 by Robert Graham
Parcel monkey were great. Such an easy website to use. You just put in the weight and dimensions of your parcel and they give you the options to get it picked up or you can drop it off at a depot, they give you a range of prices and couriers and you pick the one you want. Couldnt be simpler. And you can track your parcel overseas with ease so you can tell your loved ones in another country when to expect it so they can be in.
The only negative and its not parcel monkeys fault (though they might want to mention this to DPD) is that the courier is never very happy about signing the collection receipt even though parcel monkey advise you to do so for insurance purposes. Other than that, great service.
09/06/19 by Susan Lawrie
Brilliant service quick delivery And kept informed
09/06/19 by patricia
Didnt collect as requested. Unable to contact anyone only reschedule
09/06/19 by Mike Travers
Excellent, easy to use, lots of options, cheap rates using well known couriers, cheaper than on there own websites.
09/06/19 by Richard Perry
Parcel Monkey dealt extremely efficiently with sending a parcel from here in the UK to Paris. It was delivered within 3 days at a very fair price. Thank you for an excellent service
09/06/19 by Ms Alison Roberts
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