We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Good Service
09/06/19 by Otis A Onilude
Very happy easy to used
09/06/19 by Louise
And after reporting them to Police Scotland for theft of customers money and Trading Standards who have dealt with them, finally my money is refunded. DO NOT DEAL WITH THIS THEIVING LOT - VILE CRETONS OF SOCIETY. You will lose your money with a bunch of thieves who hide behind computer screens. Can you actually believe this lot???? LOOK AT THEIR HIDEOUS REVIEWS!!!
08/06/19 by Jacki
Simple and very easy to book a parcel delivery service. Price very competitive and in some cases a lot cheaper than going direct.
08/06/19 by Customer
Brilliant service
08/06/19 by DAVE JOJCE
the Parcel was a day late ( not an issue for us ). Everything else was great. Easy to use. Would definitely use them again ????????????????????????????
08/06/19 by Customer
Absolutely fantastic from start to finish straight forward easy to use. Communication excellent, highly recommend
08/06/19 by GRAHAM
Super easy to arrange pick up and fast delivery. £40 cheaper than sending my package by Royal Mail and was provided with tracking. Highly recommended!
08/06/19 by Customer
parcel collected with no problems
08/06/19 by Customer
A fantastic, smooth, and reasonable price again. My parcels arrived to France on time. Thank you
08/06/19 by saliha
Fantastic experience from start to finish, they picked up my parcels one morning, and they were delivered within 24hours next day, also their prices were very competitive,I will always use Parcel Monkey in future,Thankyou.
08/06/19 by Madeline Fletcher
Easy and simple to use
08/06/19 by I Jones
1) Book next day delivery 2) Driver doesnt collect when stated...or at all 3) Spend hours requesting driver collects 4) Chat with 4 different people eventually requesting the intervention of a Manager to simply have a parcel collected. 5) Receive message to say collection cancelled 6) Head explodes Summary, do not expect a shred of help if anything goes wrong as you will be dealing with the good old faceless, incompetent, unhelpful, time consuming message system and live chat which will result in nothing but frustration. Que the standard blah blah blah response from the Monkey Customer Services.
08/06/19 by David Harvey
Great company to source cheap shipping rates especially international. Parcels arrived promptly to destination company
07/06/19 by Customer
No parcel has arrived. 5 plus days. No response from anyone. Leave on Monday who knows where the parcels are. Total waste of everyones time.
07/06/19 by Customer
Excellent fast service to The Czech Republic.
07/06/19 by Ian King
Perfect in every single way! World class!
07/06/19 by Moncsi
Shocking service. I paid £99.34 for a next day delivery of a large roll of carpet. Collection was on the evening ofThurs 14th March and was due to delivered on the 15th. It did not arrive. There is no number to call Parcel Monkey so I called DX the actual courier - after several calls (which cost around £10) I was frustrating told they acknowledged arrival in their depot but they no longer knew where it was and it was missing in their system. I was advised to open a claim with PM (although all I wanted was the carpet that I had arranged to be fitted and subsequently had to cancel). Without any communication from DX or PM it was finally delivered on 26th March - 12 days late. Infuriating. I have now been offer £22 as a refund by PM. Disgusting.
07/06/19 by Sarah
Easy to use website, especially with regard to logistical options. Very good and precise tracking mechanism. A good experience all round.
07/06/19 by Andy Jepson
Great service
07/06/19 by Customer
Great reliable delivery service
07/06/19 by John Owen
So, you pay £89 for a collection/delivery service. You carefully prepare the heavy parcel on a pallet. You wait in all Thursday. The carrier does not show. On Thursday evening Parcel Monkey then tell you that the earliest the parcel can be collected is Monday. This means the parcel has to be dismantled and taken inside and another day of waiting for a carrier who might - or might not arrive. Will there be compensation for the failure to deliver the contracted service and the considerable inconvenience caused? Of course not. Have a look at our terms and condition they say. If I fail to be there with the parcel ready on the agreed collection day will they say Never mind - well come another day. No. I will miss the collection and lose my money. If they mess up, well customer, thats tough. Its heads they win and tails customer loses.
07/06/19 by Mr Brian McDowell
Absolutely fantastic. Sent a parcel to Croatia and got there on time and in great condition. Very pleased with the service. Will definitely use again.
07/06/19 by Adam
Efficient service and better value than Royal Mail
07/06/19 by Customer Ann Luffman
So easy to organise and arrived at the destination quickly
07/06/19 by Elaine
Great service as usual, very quick and easy website to use with a good user interface, easy and painless ! Well done.
07/06/19 by Robert Welsh
Always get the best rate, reliable and consistent. Highly recommend
06/06/19 by P.Hodge
Easy to use, delivery to USA in under a week.
06/06/19 by Judith Bryant
Amazing service, fast, reliable and so much cheaper than other quotes I got!
06/06/19 by Hannah
Excellent Service,very easy to fill in details of package to be delivered or picked up.Full and clear information on the tracking of the package.
Overall, excellent service,would certainly use them again.
06/06/19 by John Egarr
Very good. Easy to use cheapest at the time.
06/06/19 by Michael Cressey
I arranged for a parcel to be sent by ParcelForce but instead of being delivered within 48 hours it took 96 hours to be delivered. Parcel Monkey were not interested when I asked for compensation due to the service taking double the time it should have, as they said it was still delivered within the time in their terms and conditions.
06/06/19 by K Knight
an easy experience
06/06/19 by Gill Robinson
Booking parcel was quick and easy.
Parcel was delivered on time and without issues and at a cheaper price than if I had went directly to the courier used.
06/06/19 by Barry
Misleading information. On their website they claim: "We offer £20 of free cover for Parcel Monkey, Courier, DX, UK Mail, Tuffnells and DPD deliveries and £60 for Parcelforce." Wait until they lose your parcel and then they say: " I am sorry but we cannot reimburse you because you did not take any additional cover". Dreadful service to say the least. Never again!
06/06/19 by Alex B
The website is very easy to navigate and a godsend tor saving time. The carrier I chose was actually easier to investigate here than on its own website.
06/06/19 by Cath, Glasgow
Great service again at a great price
06/06/19 by mohammed saeed
Have never sent a delivery to Poland before but transaction was conducted in Parcel Monkeys usual efficient and speedy fashion. Would definitely recommend.
06/06/19 by CollectPlus Customer
Utter rubbish. Parcel was due to be collected yesterday after I spent nearly £40 for express delivery. Now parcel will be at least 2 days late. Parcel Monkey just said sorry .....no offer of credit, compensation, money off next parcel despite me being a regular customer..... Ive removed their website now and will go directly to the couriers from now on. Middle men.......thats all this company is, benefiting from the services that other companies offer
06/06/19 by Liverpool1892
Collection was prompt and efficient - delivery was as expected
06/06/19 by Corrie Williams
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