We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
So easy & painless
14/06/19 by John Harding
Excellent service, prompt delivery.
13/06/19 by Sharon Poole Customer
Brilliant cheap way to post large parcel..had issues with parcel force collection or rather not collecting... parcel monkey resolved it as quick as they could... wont opt for PF
13/06/19 by Sarah
Very fast sent to Hong Kong got there faster then said thank you
13/06/19 by Customer Mrs Elcock
Terrible service, Absolutely no communications. Gave a date for collection of a parcel 4 times and it’s not yet been collected. There is no telephone number to discuss the problem. Basically they don’t care. Would never use again.
13/06/19 by Reza Sheikholeslami
Brilliant as ever Parcel Monkey
13/06/19 by Audrey Ball
There was a close place to drop off my parcel and it arrived undamaged
13/06/19 by Dave
always pick up and deliver when they say they will
13/06/19 by helen benney
Quick and easy to use.
Give a good overview of the services and prices available.
Necessary forms and labels download and print quickly and accurately.
13/06/19 by Roy Flitcroft
This service is quick simple to use and cheap.
13/06/19 by William
Great Service - do everything they say they will do and make sending a parcel so easy!
13/06/19 by Customer Whitehill House Golf Club
Wonderful , efficient and fast!
13/06/19 by Poor Yachtie
Perfect and fast delivered great service
13/06/19 by Customer
Worst courier company I have ever had the displeasure of dealing with. On 4 separate occasions upon booking a parcel with the firm. The courier has advised that Parcel Monkey did not in fact book this in hence why the or else have not been collected. Parcel Monkeys response is that they are not held accountable for ‘unforeseen errors’ and do not offer to compensate for time/ obey lost but simply rebook this back in causing the same issue.
13/06/19 by Joshua Hinchliffe
Been using this particular animal for years, good service, good prices.
When things dont exactly go to plan especially when parcels are en route to Russia, they actually sort things out.
13/06/19 by Cooltechniques
Excellent service. Sent a parcel to New Zealand which I dropped off at are local Post Office on the Thursday and arrived at its destination on the Monday. Thats what I call a speedy delivery.
13/06/19 by Customer
A good company, a good service, but let down by the fact that their system does not automatically allow you / offer you the label for your parcel in a .pdf format. As a result, as I needed to forward the label to a friend for printing, I had to go to the sites Help functions, and use live chat to get somebody to intervene and assist me. This made the service slow, and more cumbersome than I hoped it would be. So my own experience (although they helped and sent me the .pdf format label) was less good than expected. Sorry to say I have to use other services (eg. another courier) as they are easier for me.
13/06/19 by M C
cheapest I could find. quick pickup.
wiil use again
13/06/19 by Customer
The worse service I’ve ever had. No collection on the day requested on a time critical delivery. Customer service didn’t care just kept quoting terms and conditions which have been designed with the sole purpose of covering their arses. They would only offer to cancel the service and rebook for the next day, 24hrs after the pre 10.30am I had payed for. Will not use parcel monkey again. Definitely would not recommend anyone else does either.
13/06/19 by Time critical
I used Parcel Monkey to find a company to send a parcel to France. The website was simple to use as long as you have the dimensions and weight of your parcel. You sre then given options/prices for different collection companies/methods. Once you have chosen your preferred method, you pay and print out the labels which are e-mailed to you by Parcel Monkey. I chose Parcel Force so that I could drop the parcel off at the Post Office. I dropped it off on a Thursday and it was delivered in France the following Tuesday and that included the Monday being a Bank Holiday in France. I was extremely satisfied with the service and would use it again.
13/06/19 by Jill Martinez
Delivered 2 days as promised. DPD fast service
12/06/19 by Beverleigh Donalds
Very easy to use, insurance pushes cost up, but thats the case will them all.
12/06/19 by and Deliver To Pat Donohue
Excellent service
12/06/19 by Gábor Balázsfalvi
Very efficiwnt delivery with no delays at all this time! Great service!
12/06/19 by Customer
Placed a international delivery via DPD through Parcel Monkey. The service was for a 3-5 days Express Service delivery to Australia. What transpires into was a 6 weeks delivery!!!!!!! And it is not even Christmas yet! There are one or two at Parcel Monkey who are very helpful, in the likes of Annick and Abigail, most of the rests at Parcel Monkey are just doing what the second word in their company name says, plus an "ing" at the back of the second word. They either kept passing me around claiming they are doing something with the courier or just reiterate my questions without even bothering to reply to it. Shameful attitude of Parcel Monkey! I had to resort to call the delivery agent in Australia that DPD International uses, which I was not aware that it was a different company they used - ie Aramex. The parcel was stalled for a 6 weeks period by Aramex (DPD counterpart in Australia) and no communication was attempted by the courier to my recipient. All in all - the combination of substandard of DPD international and the dont care attitude of many at Parcel Monkey just made my day!!! Lodge a complain and request a refund for the delivery service but guess what - more brick walls!!! Will AVOID in future but am in some way glad that there are 1 or 2 helpful souls at Parcel Monkey, as for the rest there, I rest my case!
12/06/19 by Jonah
Smooth and very easy to use
12/06/19 by Happy housewife
Simple to arrange, quick and easy! would use again!
12/06/19 by Mrs Davina
My parcel is still not delivered. Booked on the 24 hour Parcelforce service. Now Parcel Monkey say its returned to sender however the name they state is not mine. I will never use them again. Expensive item possibly stolen. AVOID
12/06/19 by Hayley
Have used different services on many occasions but this was one of the simplest just wrap,weight print the label and the parcel was collected from home and arrived just has they said on time.
cant beet that service.
12/06/19 by andrew streeter
Very prompt, efficient, well organised and reliable service. Totally satisfied. I would use this service again.
12/06/19 by Manabendra Choudhury
Parcel Monkey are great but Parcelforce 48 should be renamed Parcelforce 168 and they delivered it to a neighbour but didnt tell us which one!
12/06/19 by brian burrows
Excellent service.
12/06/19 by Mr oscar smith
Great service,collected at 3pm in Armagh on a Wednesday afternoon and arrived in Carlow 10am Tursday.
12/06/19 by Mac Electrics Ltd
Easy to use & pick up arranged very efficiently & timely
12/06/19 by Bernard
So easy, excellent price and reliable, arrived within the 2days stated in perfect condition
12/06/19 by Isobel Monan
Good reliable service and competitive rates
12/06/19 by Barbara Hill
Excellent and efficient service. Parcel reached on time abroad and could track its progress throughout the process.
12/06/19 by Customer
Amazing. No extra charges. Smooth as ever
11/06/19 by Nina Mann
Purchased 2 days express delivery on this website. They delivered parcel after 6 days! Asked for a refund however I was told that delivery times are not guaranteed and no refund will be provided - end of case. Guess that it was not worth - useless service - definitely not as described.
11/06/19 by PM
Easy to arrange - good price, delivered within agreed time.
11/06/19 by Mrs Kirsty Grewar
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