We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Arranged collection of a guitar from London to Liverpool via Parcelforce. Very pleased with the service, arrived intact and on time. Recommended
21/06/19 by Jim D
Cheap, efficient and quick. Cant complain!
21/06/19 by Marlon Williams
They lost a parcel and 4 weeks later still we dont have a resolution on the case (apparently the courier doesnt have it and somehow I need to wait for it to appear?). Appalling service, beware of this company and the service they provide.
21/06/19 by Julio Urbina
Easy to use website - great offers to choose from and tracking options
21/06/19 by Mrs Sarah Caulfield
Easy to use. Full explanation of information needed.
21/06/19 by HF
Happy with the price, arrived when it was due and was easy to track.
20/06/19 by Green Parking
Easy and cheap to book, acurate about the ETA either way.
20/06/19 by Customer
Completely s*it service, Malaka! Booked 24hr service only to get ripped off and seriously in trouble with a very urgent delivery of parts for a machine our company use. Parcel F****ng Monkey, next time Ill use the Organ Grinder ffs, 24hr service booked then get a 4 day delivery slot. Even *ick Turpin wore a mask. Never use them again !!! Can order good quality cheaper items from China and get a far superior delivery service......
20/06/19 by Customer SBS Ltd
Great service thanks
20/06/19 by Jackie
Won’t be using this service again. I booked a collection for a parcel waited in all day and no one came. Made a complaint to costumer services. Day 2 still no collection ! Day 3 the same. Parcel monkey then rebooked my collection under a new shipment and guess what no collection. After loads of live chats to resolve the matter I gave up and had to go and spend another £13.49 for EXPRESS 48. Still no refund either after 2 weeks do yourself a favour and go through the courier direct ! It’s so much quicker and easier.
20/06/19 by Ryan
easy no fuss experience with a super price and service from and to the door
20/06/19 by Mick
Quick delivery but box delivered damaged
20/06/19 by Customer
Excellent cost fast delivery
20/06/19 by Graham Pilkington
Easy to use website. Easy to arrange collection and delivery. Parcel arrived as planned .5*.
20/06/19 by Paul Odhams
Easy to book collection. Tracking easy. Prompt delivery. Customer happy!
20/06/19 by jacquie
Always add an extra fee claiming the parcel is heavier/larger after it has been delivered and the payment is taken straight from your card. Easy way for them to get an extra £4.79 on each parcel.
20/06/19 by Ladies Lagenlook
Easy to use, best prices
20/06/19 by Daver
Excellent as ever!
20/06/19 by Reem Alaseel
My parcel never got picked up and never even got a reply from parcel monkey
20/06/19 by Customer
First class service from start to finish!
20/06/19 by Dimitra Arsenis
Artwork arrived undamaged and swifltly to the USA
20/06/19 by David More
Excellent..good service
20/06/19 by Samina Ghaffar
Professional. Very informative.. all the following up email of informing the customer what is happening next is definitely very assuring. Totally appreciate picking up time is given so i don’t have to sit around whole day and worried when is my parcels going to be pick up.
19/06/19 by Customer
Normally have really good experience, but second time nobody showed up for collection while I was home with no missed calls.
19/06/19 by Customer
Avoid at all costs. No phone number Have to wait over 24hrs for every response by email only. Put a claim in and waited over 3-4 weeks for a outcome. Very shocking and would avoid at all costs. Go directly through a courier directly.
19/06/19 by Ricky Sethi
Bought 2 day delivery took double that. Was not tracked and no way to contact ParcelMonkey. A lot of stress as no one could tell me if my package had been lost. Made far worse by lack of contact by ParcelMonkey
19/06/19 by Joanne Clark
Best service ever.
It was fast and cheap, the best part is they treats good your parcel.
I am satisfied.
19/06/19 by Luca LR
parcel undelivered
19/06/19 by Flake
Great communication, easy transaction, pickup & delivery info & good timing
Great service
19/06/19 by JAMES ADDINALL
Excellent as usual
19/06/19 by Gerald Penney
Dreadful customer service The only reason Im giving even one star is because my parcel eventually arrived at its destination, no thanks to Parcel Monkey. Website says explicitly not to contact courier if a problem arises but to deal directly with Parcel Monkey but they ignore you on the webchat and seem unable / unwilling to give any accurate information regarding delivery. Promised contact from Management Team to resolve problem never happened.
19/06/19 by Laura Unwin
A great service, totally recommend parcel monkey!!!
19/06/19 by G.Bane services
Excellent service
19/06/19 by Kamaljit Bharj
Terrible service, do not use this company. The collection I ordered never happened and trying to get (a) any help or (b) a refund from Parcel Monkey is like trying to the British Government to sort Brexit. No-one knows what anyone is doing, it takes days to get a reply and it’s almost impossible to speak to anyone. Use a carrier pigeon, it would be quicker.
19/06/19 by M Abson
Very reasonable and fast efficient service... the poat office wanted 4x more to send my package!!!
19/06/19 by Michael
Use this service every year and they deliver the best, no problems so far
19/06/19 by Jon
Very easy to get a rough idea on what its going to cost to send abroad :) reasonable prices and easy to use
19/06/19 by The Fence Shop
Well pleased with the service, will use gain.
19/06/19 by Ian Phillips
Easy, effective and a good price
19/06/19 by KS
Good value and parcel was picked up next day no problem and delivered safely. Would happily use again.
19/06/19 by Customer
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