We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
The parcel got delivered in the time stated. Very good.
The issue: having to stay home all day as there is no collection time slot! Not good!
27/12/18 by Customer
Did what I expected and for a reasonable price
27/12/18 by Red Man
Great service. Great price. Driver was very helpful and pleasant
26/12/18 by Kay Kane Customer
Terrible service, even worse aftercare - they tried to get out of insurance payout. Had to take them to small claims. Thank goodness the procedure for small claims is straightforward.
26/12/18 by Alex
One less star as it took a day longer than advertised
26/12/18 by EmmaT
excellent service
26/12/18 by m west
Very good . Parcel pick up and delivered to romania in 4 days
26/12/18 by nathan rivers
UNBELIEVABLE delivery service! Brilliant as usual, but this has been the best yet! Christmas parcel to our daughter in Tignes, French Alps, weighing 17Kg picked up from our home in Northants on Monday 17 December AND WAS DELIVERED: Wednesday 19 December 12 noon!! Thank you - just superb service
26/12/18 by Jab1jan
Sending Christmas presents abroad to the Grand Children have always been a nightmare due to the expense ,up until now only been able to send small items of around a kilo and even the cost of that was astounding. This Year I was able to send Santa in the guise of Parcel Monkey to my grandchildren with a few boxes full of Christmas presents. 5 corrugated Cardboard removal boxes(H x W x D) 32 x 26 x 47 cm full of presents only cost me £60 I couldnt believe that it was so cheap at Parcel Monkey and neither could anyone else ,
26/12/18 by Kate Holton
Always check the options offered by parcel monkey when sending parcels in UK or abroad, cost savings and easy tracking - excellent service
26/12/18 by TKal
A GOOD POSTING EXPERIENCE, WOULD USE AGAIN
26/12/18 by Jan Kerry
Went well. parcel needed to get to Hong Kong and it got there in time.
26/12/18 by Juliette
Always been on time and brilliantly cheap
26/12/18 by phillip greenwood
Nobody collected parcel. Live chat asked to wait until end of day. Nobody arrived Customer support very poor No acceptable alternative offered. Offered an alternative pick up slot 8 days after I paid for the service. Otherwise told to cancel the order and pay an additional fee for a drop off service. This is really poor service given error nothing to do either me. Told that someone will contact me directly when asked to speak to a manager. I have not heard anything yet I do not know when the parcel will be collected still and I have paid for a service I am yet to receive. I feel completely sidelined as a customer and unvalued
26/12/18 by Customer
Great Service
26/12/18 by Gary crossland
Arranging a courier was quick and easy, and my parcel was delivered without any problems.
26/12/18 by Edwin
i paid and booked for next day delivery on the 18th dec and my parcel still has not been delivered. I have emailed on numerous occasions and spoke to others at uk mail and Courier. they tell me you have not even scanned my parcel since collecting it from me and they dont know where it is. your service is totally disgusting as someone is now without their xmas gift thanks to lack of attention at your side.you took my payment quick enough and decided my parcel was not important enough to deliver absolute joke of a service. I still dont know where my parcel is so i would appreciate it if someone could get off their extra long tea break and get this sorted out now. I EXPECT AN ANSWER FROM YOU ASAP AS NOT ONLY HAVE YOU LET ME DOWN YOU HAVE ALSO LET MY CUSTOMER DOWN AND I CAN NOT SAY ANY POSITIVE ABOUT YOUR COMPANY OR YOUR SERVICE AT THIS POINT.YOUR LIVE CHAT IS A JOKE ASWELL. OVER 25 MINS WAITING FOR A REPLY AND STILL SURPRISE SURPRISE STILL NO ANSWER.I NEED THIS SORTED OUT NOW.....
26/12/18 by brian
Parcel has still not arrived with no update.
26/12/18 by Customer
I have found Parcel Monkey the most reasonably priced together with excellent courier service
26/12/18 by Mohamed Nanji
The job has not been carried out as you planned.
26/12/18 by Customer Uloaku George
Quite the best parcel delivery service Ive ever used. The whole process was easy to initiate, the parcel delivery (overseas) took less than 2 working days and it was an excellent price.
Id definitely recommend this service to anyone looking for a quick, easy delivery service thats great value for the money.
26/12/18 by Tim Schofield
Really impressed with this service from start to finish. Easy to use website. Very competitive prices. Quick delivery with up to the minute updates and helpful staff.
26/12/18 by Lollyflop
Parcel Monkey site was easy to use and gave a good appraisal of options. Was let down by the utterly appalling Parcelforce or should I say Parcelfarce who took 5 days to deliver on a 24hr service. No communication, no customer service. Atrocious -100/10
26/12/18 by Customer
Excellent service
26/12/18 by Rachael
Didn’t pick up my item, when I checked to see if the driver was coming it stated that they’d called and there was no reply. This wasn’t the case, I’d been home all day, three cars parked on the drive and the time they gave was the exact time that my boys had come home! Christmas gift wasn’t deliver and although I’d emailed and tried to join the chat room there was no reply! Useless, wasted money and will no longer use .
26/12/18 by Customer
Used a few times, always my first choice
26/12/18 by Derek Plews Customer
Still waiting for parcels to arrive at correct destination? Address amended for some reason so still in transit? Would have hoped DPD courier woyld have made contact if unsure re delivery address????
26/12/18 by Customer
Delivery time as promised ..package arrived safely and signed for..recipient happy with service as well
26/12/18 by MS SUSAN O
Courier are blaming you guys for them being 4 days late because I asked for a refund. No one is helping me so I’m a little cross at this.
26/12/18 by Customer
Not only the best prices but the best method of getting a parcel across 3 countries in only 3 days. Wouldnt hesitate to use them again for any item any where. Saved us a fortune.
26/12/18 by Debbie Bowden
Everything done exactly as stated. Very professional service at a very low price. I always use Parcel Monkey to send Christmas presents to family and they always arrive in perfect condition and on time.
26/12/18 by Mr Steven DochettyCustomer
Great service. Prompt delivery and 1 hour pick up slot.
26/12/18 by John Daniels
Easy, no nonsense, good value service!
26/12/18 by Customer
Parcel was delivered on time and professional as expected and can be recommended.
26/12/18 by Stuart
Brilliant easy to use service
26/12/18 by Mr H
Excellent speedy service.
26/12/18 by Jayne
Excellent service and easy to use.
26/12/18 by Sonia
Parcel picked up and delivered on time.
26/12/18 by Bryan Zeb Mansfield
Excellent service. Paid on line printed documentation at home and dropped parcel of at post office. Great price and delivery time. No hesitation in recommending Parcel Monkey
26/12/18 by Mary
Parcel not yet delivered yet advertised as 3day service. Easy booking system though.
26/12/18 by KB
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