We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Pick up and drop off in 1 day is fantastic.
26/12/18 by Anita
parcel was delivered the next day, no problems, simple process!
26/12/18 by renee
Straightforward site delivering the best prices to send packages worldwide,. Cant comment on their customer care as Ive never had to raise any issues with them. Costs, conditions, instructions are clearly presented making the whole process easy and hassle-free.
26/12/18 by Theresa
Excellent service from pick up to delivery. Took under 48 hours to get a parcel from Shropshire to The French Alps at the busiest time of the year. Thank you to all concerned ????
26/12/18 by LINDA SHROPSHIRE
Brilliant service. parcel collected in North of Ireland Monday 17 th Dec arrived with my son in San Francisco USA on Thursday 20th Dec. Couldnt ask for much better than that.
25/12/18 by DENISE
did not let me know when pick up would be Have not let me know item was delivered
25/12/18 by Customer
Amazing service
25/12/18 by Customer
Really impressed with parcel monkey. Very easy to use and saved me a lot of hassle in shopping around on the internet trying to find cheapest posting options.
I had to send a wetsuit back to Belgium and Parcel Monkey provided me with all the different quotes on posting, letting me choose the cheapest option.
Would highly recommend.
25/12/18 by Alex Devit
Git to destination a day latr which was Xmas ebe. Held at customs, fee paid by teceiver but parcel not delivered. Will now not be delivered till after Xmas. Too late
25/12/18 by Susan
Parcel arrived 1 day late and no tracking service available online. I had to call the helpline to find out where the parcel was
25/12/18 by Customer
I always use parcel monkey so quick and easy to use recommend it to everyone 5*
25/12/18 by Mr M Vance
All as described. Fast service, emails sent with delivery date and time.
25/12/18 by Maggie
Good prices, even from Royal Mail. Handy lsbels to print, with tracking codes. Quick delivery as standard. Recommended.
25/12/18 by Richard, Stevenage
Very easy to use and great service. I used them before and find it so easy to track parcels. Definitely recommend them.
25/12/18 by Customer
Good fast service. Parcels arrived in good condition too
25/12/18 by Eleanor
Nice and easy pleasant experience
25/12/18 by Customer
First. class service from end to end
25/12/18 by H Boylan
Excellent unlike myH they dont steal your goods and leave empty boxes.
25/12/18 by Customer
top class company, will use them next week
25/12/18 by roger Customer
Parcel to USA arrived promptly before Christmas- great service.
25/12/18 by Paul Bjarnason
Very reliable & fast delivery, would definatley use again. Thank you .xx
25/12/18 by sarah jones
My parcel is lost and sent many emails to the customer service with no reply at all And you have no phone to call Horrible service
25/12/18 by Waseem
Quick pick up and delivery. Will use it again. Xx
25/12/18 by Customer
My package was guaranteed for the 24th of December. I tracked it to Thailand and now they can’t find the package. So my family never received there Christmas presents.
25/12/18 by Mason Cooper
Worst courier service
25/12/18 by Peter a
Thank you for a good service, having had problems with deliveries to Spain from the UK in the past we are pleased to say our parcel arrived on time with no problems, It pays to check the size of your parcel as the quote given at first is based on a relatively small box but with a good weight allowance of up to 5Kgs, larger packages can be more expensive.
25/12/18 by Alan Storey
Excellent service.... kept me and the recipient informed of parcel arrival
25/12/18 by Customer Bridget Chamiec
Easy to set up, pay and send parcel from Post Office. Tracking the parcel to destination also easy.
25/12/18 by Alan
Excellent service, really great value for money using Parcel Monkey in comparison to other providers. I never realised how cheap you could courier large heavy items. Don’t think I’ll ever use anyone else!
25/12/18 by Customer
Would definitely use your service again
25/12/18 by Delicious
So far so good, parcel arrived safely in Australia in a short time. Now waiting for local couriers
25/12/18 by kathryn scott
Timly collection and prompt delivry
25/12/18 by Manju Varma
Please can parcel monkey grant a full refund for the poor and terrible services which they have provided, My experience has been the worst. I have booked a collection scheduled for Monday 17th December. On this day I called at 4 pm to confirm if the collection is still taking place parcel monkey confirmed yes by 6pm. 10mins to 6pm I contacted parcel monkey again to confirmed items are yet to be collected. Parcelmonkey confirmed a failed delivery happened at 5.13. I challenged this claim as this was a lie as I was present all day. I spoke to parcelforce to verify the situation and they confirm that I was correct and the driver claim of a failed collection is false as his gps showed we wasn’t in the area at that time. Parcel confirmed I will be reschedule for tommorow collection. Tuesday 18th, no collection took place after various phone calls and endless promises being broken by parcel of returned calls and none happend. Wednesday 1 9th item collected at 5.10pm after various calls by myself to force through the collection as again broken promises by parcel force of updates call backs, and scheduled time slots. As noted above my service I paid for was for a Monday collection and Wednesday delivery this did not take place. Friday 21st customer still yet to receive 2 days after scheduled date. This exsperience has been the worst and unacceptable I demand a full refund
25/12/18 by Customer
I sent my parcel to different country on tuesday and it arrived on friday already.Even on busy christmas time.Very happy
24/12/18 by Jana
A brilliant service and so reasonable. Thank-you
24/12/18 by CustomerOdette
???? very good service
24/12/18 by Customer
After being let down by another company parcel force arrived and picked up my parcel as and when arranged will definitely be using again
24/12/18 by levi smith
Easy to choose company, enter details of package to be sent, pay for carriage and arrange collection.
Only Took one day between collection and delivery to recipient, even though it was only four days before Christmas.
24/12/18 by Richard Beckett
Thank you once again ....fast and safe delivery gifts ..always great
service .....well worth recommending .
Happy christmas
And a safe and happy new year xxxxx
24/12/18 by josette laszczak
Recommended -Completed my order as agreed, parcels delivered as arranged. In time for Christmas.
Far better experience than with parcelnto go who failed to collect and then did not honour their guaranteed delivery date.... still waiting for their collection ????????????
Much better service than competitors so I have no hesitation in recommending, they were cheaper too!
Merry Christmas!
24/12/18 by Anna
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