We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
After the offer of 4 days of delivery service (Understanding the normal delays for Christmas days) we do not know when the package will be collected. Now I get this email asking what I think about the service done. Should I really answer you? Please I would like to update the delivery time service of the package. When will be collected and when will be send to me. Thanks
24/12/18 by Tony
tracking was good..service from start to finish was impressive. delivered when said even with adverse weather. I WILL use this company again.
24/12/18 by richard yates
My parcel has not been delivered i want to know why tracking number is 15501098095781
24/12/18 by Customer
Brilliant door to door delivery thanks so much, we used parcelforce 48 through you and highly recommend
24/12/18 by Lynda Lowe
Very fast service!
24/12/18 by Customer
We wanted to send a parcel to my grandchildren for Christmas. Using Parcel Monkey gave us a number of options to choose from including signed for and tracked delivery and pick up from 0ur house. We were notified when the pick up would happen and it was spot on and the parcel delivered next day all cheaper than taking it to the Post Office and arranging delivery three. Would use this again and definitely recommend this service
24/12/18 by Chris, Stirling
All very well until you need to communicate with someone OR ever have an issue with a delivery.. They look after the carrier NOT the customer,,,
24/12/18 by Customer
Polite and professional collection driver. Delivered on time, always a reliable service.
24/12/18 by kate fowler
Parcel sent to France still not delivered by ParcelForce 8 days after receiving it and the French delivery driver could not find the address and swore at my son over the phone. Other parcels by other couriers were delivered but not via ParcelForce. Very disappointing that he will not receive it before Christmas despite it being posted on time (3-4 day delivery)!
24/12/18 by Tatiana A
Great service arrived babg on in time nice friendly driver merry xmas
24/12/18 by Customergeorge whyte
Very efficient and good value.
24/12/18 by Shirley Ivinson
Easy to use no problems
24/12/18 by Customer
Great Service! I am absolutely happy with parcelmonkey. Great Service, gave me the cheapest rates and my parcel arrived super fast even though it was close to christmas. Will definitely recommend it to friends and definitely use it again next time I have to send something.
24/12/18 by Customer
Brilliant. Parcel Monkey was recommended to me and I used it to send parcels to relations in Denmark. Cannot believe how good and easy it was to use this website and how much I saved. Thank you
24/12/18 by Anne
So quick and easy, a must do, go-to when needing to courier anything!
24/12/18 by Anna P
I have always found that by using a service to find the best courier for your delivery to be good and find a cheaper deal, Parcel Monkey came up in the search so I thought I would give them a try. I had a consignment of 4 parcels which ranged from 6kg - 13kg, I entered all the details and was given the price, more fool me for then not going direct to the site of the courier company to then see their price direct. Why!!! because through Parcel Monkey it cost me an extra £50 to use them. I appreciate that the information was passed to the courier company and the items were picked up and delivered when it should have, but all that would have happened by going direct to the couriers website, I feel that the extra amount was for Parcel Monkey themselves as their fee. I am really not happy about paying an extra £50 so will not use Parcel Monkey again, just wish I had gone direct to the courier in this instance.
24/12/18 by K Davies
Exactly as described!
23/12/18 by TINA NARDONE
Sent on monday from UK and was in Portugal on Friday. Very good service.
23/12/18 by Customer
I used parcel monkey to send a parcel to EU for a good price. Delivery time was as advertised.
23/12/18 by TM
Had no problems with any aspect of the service and would definitely recommend.
23/12/18 by Lezlee -outdoor-bird
I have used this service twice now and both times my parcel went to Denmark and it was very fast with fantastic tracking, Will use more often.
23/12/18 by Roy Evans
Excellent service, as always!
23/12/18 by Customer
Fantastic service would definitely use them again. First class.
23/12/18 by Eileen
I initially had two fold up beds delivered by DPD from amazon. Unfortunately they didnt match the sellers description, so I wanted to return them. How ever DPD said they couldnt take parcels as big or as heavy as the fold up beds...... but they delivered them!!!!
Enter parcel monkey. They gave me a number of couriers that could collect and deliver the parcels. However, the service was expensive, but it was very easy to use.
23/12/18 by Steve
Easy to use , always use parcelforce they’re excellent I sent a parcel to Germany last Monday the 17th and they received it on the 19th you can’t beat that
23/12/18 by Bridget
Super easy, cheap and convenient. Would definitely use again.
23/12/18 by Customer
Parcel collected and delivered as arranged through parcel monkey. Able to track parcel through whole process.
23/12/18 by Lynne Sanders
My parcel still hasn’t are and I’m worried my son won’t receive his Xmas present. It’s frustrating that there is no one to contact out of hours.
23/12/18 by Customercaroline
I have used parcel monkey for the last few years mostly around Christmas and my parcels have always arrived there on time so I am very happy with the service. Couldn’t ask for more!
23/12/18 by Pam Marsden
Simply brilliant. Collection was on time and the DPD postman gave me a call since my intercom is broken.
The international shipment arrived in 3 days. I am only going to use Parcel Monkey and DPD in future.
23/12/18 by Dave
A parcelforce colleague recommended Parcel monkey saying it was cheaper than going direct to parcelforce.
I took my 7kg 30cm square parcel into a post office originally and was quoted £48 to send it to Spain.
I remembered my colleagues advice and through parcel monkey with parcelforce Inc vat £28 total.
What more can I say, £20 cheaper than going via a post office, easy service and multiple couriers and quotes on offer, you just need to own a printer or have access to for your label.
Incidentally the parcel arrived in just over 3 days.
Top service.
23/12/18 by Rob Everett
Very very fast delivery
Much apriciatted
23/12/18 by Customer
excellent service
23/12/18 by Kim Thurston
On the basis you still cant tell me where my parcel is and continually fail to call me back remains unacceptable You hide behind live chat and cut off when its convenient for you to do so - having no escalation process is likewise beyond poor I understand you act as the agent but please take some level of accountability
23/12/18 by Customer
Well there’s been no delivery, no contact, and a lie about unsuccessful delivery on the website, so you could say I’m not happy with your service. Please feel free to offer compensation for the presents that will not arrive in time
23/12/18 by Customer
All good but more expensive than advertised !
23/12/18 by Adrian
On time - on budget - arrived intact - pleasant delivery / collection personnel - what more does anyone want
23/12/18 by B Sheppard
poor uber delivered my items as you did not turn up
23/12/18 by Customer
Easy process and easy to compare price and companies
23/12/18 by Customer
Very easy to use. Thx A
23/12/18 by Attila
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