We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Amazing service, quick and efficient with reasonable prices. Would recommend
24/12/18 by ..
Efficient great value and a very useful tool Thank you
24/12/18 by Michael Fairclough
Very good ,especially at such a busy time
24/12/18 by CustomerHumphrey
failed to collect on time and then failed to deliver I have an injured leg so wasnt able to take my parcel to a drop off point - booked Courier to collect in London and deliver to Exeter through Parcel Monkey - paid for a next day delivery service. Booked on Tuesday to collect on Wednesday for delivery Thursday... they didnt collect. Rearranged to collect Thursday to deliver on Friday... they didnt collect... rearranged to collect Friday and deliver Monday.... they collected this time... but no delivery. 9pm Christmas eve and my nieces and nephew have no Christmas gifts from us. I paid for next day delivery and did not get it. They are not answering my emails and live chats, The parcel tracking says that it is still at the depot. I appreciate it is Christmas and things are much busier, but dont offer services you cant actually deliver.
24/12/18 by Louisa Cooper
Excellent Service. Yet again Parcelmonkey and DPD collect TWO parcels from South Manchester and deliver them to the Dordogne in France with 48 hours. I cannot fault them. Thank you.
24/12/18 by r.mum
through parcel force, arrived promptly in canada before christmas, everything went smoothly
24/12/18 by Customer
Texted for pick up. Turned up on time. Parcels delivered on time. Jobs a good un!
24/12/18 by sally
dpd dont have a shop near me but have a depot like fort knox
24/12/18 by Ian ss
Had a bill of over £17 after the agreed amount and parcel was sent.
24/12/18 by Amanda Dawson
I tendered a parcel from Connecticut USA to Bracknell UK on 7th of December for a promised delivery of the week of December 17th. As of December 24, it still hasnt delivered to the destination. There is no phone number to call. One can "chat" with a "service rep" but all they can do is find what the shipper can find by using the tracking number. I was first told my tracking number was no good. I supplied the # three times until they figured out it was a valid tracking number. Then they said it was "en route" to the UK hub. From there it has gone into "limbo" and not one person can say exactly where this parcel is today. This service is awful. All I get are excuses and lame explanations as to where this parcel may be today. It has been 16 days and I do fear the worst; it is either lost, stolen, or lying about in some damp old warehouse kicked aside because of my constant inquiries as to where this package is located. Furthermore, I have been ignored by Monkey Parcel now, since all I do is ask where my package is, in terms of the delivery date. Remember, no phone number for this service. That should warn everyone not to deal with a company who refuses to list a phone number for its shippers. I tried to save $20 US and ended up losing $140 US. Skip this Parcel Monkey as it is more like Monkey Dung!
24/12/18 by Brien Kroeger
At fist they charged me £78 for 7 kilos plus collection and delivery. They scheduled a collection date that was for the 18th of december they never arrived, I missed a whole day of work waiting but they rescheduled for the 20th, but they arrived on the 19th and luckily my wife was at home or else I would of missed another collection. When my parcel arrived at its destination there was an extra charge for duties and tax that was an extra £100 so in total it was £178 for a simple parcel delivery. That was the most expensive shipment ever that Ive done, other curious for 7kg max they would of charged £60-£70.I think this is the last time Im using parcelmonkey and its curious so be care full people read properly they have it well hidden.
24/12/18 by JD Gomez
Went very much to plan. Bit expensive
24/12/18 by CE
Great stuf just as it said on the ???? tin
24/12/18 by Customer
Excellent all round, highly recommended
24/12/18 by Andrew Cartwright
Quick and simple process, notified all the way and the service provides many option depending on your needs. i have used before and will again. ps i am not affiliated with the service they are just good.
24/12/18 by Bob Coffee
Excellent service and very fast delivery.
24/12/18 by Customer
They were great. My parcel was collected on time and delivered to the depths of the Pyrenees in 3 days! Intact!
24/12/18 by .CamillaF
Excellent service. On time. Great.
24/12/18 by Richard
Great prices and plenty of options
24/12/18 by jamie perry
Several parcels sent to Denmark a very quick service along with a competitive prices.
24/12/18 by Mrs Karen Pauley
Brilliant service
24/12/18 by Elizabeth Bush
Fabulous service. Very efficient and great value. I would highly recommend using them.
24/12/18 by Customer
I have been promised delivery on three separate occasions but so far I have not received my parcel. This is the worst service I have ever encountered and will not use it again. There has been no rude comment, just a pack of false promises. To further compound my frustration I am not able to speak to a person about it, just a machine.
24/12/18 by andrew sharp
Fantastic service, collected the parcel on Tuesday and it was signed for by our friends in Canada on Friday!! All for an amazingly low price. Will 100% use again.
24/12/18 by Mark
I’ve been using parcelmonkey for years and I find their service to be very efficient, the website is user friendly and very straightforward to use, also their prices are very competitive.
24/12/18 by Groovechild
Well, it’s christmas Eve and my parcel didn’t arrive and I have had no contact - the website just says it arrived in Germany four days ago...but tomorrow is Christmas and our children’s presents have not been delivered in time. So how can I rate the service as anything other than completely unacceptable. If you could not deliver you should have been honest as there were plenty of other courier companies that could have fulfilled that commitment. Three day service has so far taken six days and counting. We phoned and was promised a call back which never happened.
24/12/18 by Letdownmum
Simple to use and everything happened 9n time and as described.
24/12/18 by Samuel
Easy, efficient and reasonably priced. Very satisfied with the service.
24/12/18 by Steve Carvell
Had quite a bad experience last year, but decided to give them a second chance as prices were good. Two larger parcels picked up for 48hr delivery by Parcel force. One actually delivered the next day & the second delivered the following day, well done parcel force. The three smaller ones were cheaper to send with DHL, they were offering next day. They didnt pick up the parcels till gone 6pm,so I was unconvinced that they would arrive next day. I was right to think this. The next morning I looked at the tracking to find a message saying We’re sorry but the delivery of your consignment has been delayed. They were all delivered the following day.
24/12/18 by Chris
Easy to use handy checking all carriers on one page, fast and you can track your parcel—————_
24/12/18 by John Rawstron
Excellent service, with great prices I will deal with Parcel Monkey in future.
24/12/18 by Norton --
Always reliable and on time - wouldnt go anywhere else.
24/12/18 by Customer IDAS Ltd
Really good service and delivered on time :)
24/12/18 by Steve
First class service.
24/12/18 by Customer
Great service as always thanks. Delivered our parcel to Holland in very good time, and very good price.
Will definitely use again.
24/12/18 by John
Only feedback is the courier didnt leave a card at the delivery address so they had to call RM to locate where it had been dropped off!
24/12/18 by Customer
parcel collected and delivered within 24 hours. could not ask for better service.
24/12/18 by DEREK DOIG
First time user, had 3 quite heavy parcels to send to same address and was very pleased with the price (half that of the same carrier direct and for a quicker service) and the ease and speed of collection and delivery. Ive not heard of any problems from the customer which I would have by now so I assume everything arrived OK. Would definitely use again.
24/12/18 by Dave
I have used Parcel Monkey on a number of occasions and have found them to provide an excellent service. They offer very reasonable prices and I would thoroughly recommend them.
24/12/18 by Janice Phelan
Great service as normal thank you
24/12/18 by Stewart Moore
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