We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Sorry I have no choice but to leave a bad review, I set up my collection for 1pm, the driver didn’t collect until 5:15pm (out of office hours for my delivery location) I missed a huge deadline. Tried to speak to parcel monkey but their message system is flawed (no submit button on mobile version). Do not have a contact number either on contact us page. Will not use again, cost me £30 for a delivery that was no longer needed :(
22/11/18 by James
gret service and quick delivery arranged
22/11/18 by Alex Mackenzie
Amazing service. Parcel was was collected within an hour.
22/11/18 by Customer
Shocking very poor delivery by Courier took one full week wont ever use again
22/11/18 by Customer
We use Parcel Monkey for our business needs, however recently their 24 hour service was taking 72 hours to arrive! Parcel Monkeys excuse was it was whilst we paid for 24 hours we didn’t pay for guaranteed delivery! They also fob off customers and blame parcel force regularly - even though our context is with parcel monkey. They shirk any responsibility, quote terms and conditions and blame third parties. There are other similar companies we will be using in future with better reputations and customer services.
22/11/18 by Customer
Excellent service !
Pick up on time, tracking accurate, parcel arrived on time no damage.
Can’t fault this service ????
22/11/18 by Customer
- Original collection date Wed 14th Nov: no one came to collect the parcel - 1st rescheduling for Fri 16th Nov: no one came to collect the parcel - 2nd rescheduling for the Mon 19th Nov: one came to collect the parcel I was at home the 3 days. No explanation from the company whatsoever - apart from like 6 We are sorry for the inconvenience this is causing you messages. FIRST AND LAST TIME I USE THIS COMPANY
22/11/18 by Antonio
Fast delivery and the easiest way to despatch abroad also cost effective
22/11/18 by Customer
Excellent picked up and dropped off customer was so happy ...
22/11/18 by Jones
Fantastic service!
22/11/18 by M Foley
I found parcel monkey very easy to use, very straight forward. I would definitely recommend to family and friends.
22/11/18 by Gail Larvin
excellent service with a user frendly website
22/11/18 by Steve
Collection next day after booking at 16:00 kept informed of arrival at other end
22/11/18 by Phil Cake
Quickly and really easy to use. Package arrived within the time it said it would. Will use again.
22/11/18 by SMoran
Safe quck delivery, thanks
21/11/18 by Carlos Isnardi
Parcel picked up on time and delivered next day no problem. Would definitely use again and recommend.
21/11/18 by Satisfied customer
This is the 2nd time I have used Parcel Monkey and so far and hoping not to jinx this but it has been an excellent service! Would recommend and continue to use this company. ????????
21/11/18 by Customer - parcel monkey first timer
Efficient, quick, easy and reasonably priced. I would recommend to anyone.
21/11/18 by Sue Kirk
Excellent process for booking and pick up in UK. Sadly let down by the delivery courier in Portugal. The driver failed to deliver because he said "incomplete address". The address on the label was exactly as booked so not incomplete at all. The recipient has had to battle to speak to someone and has now agreed to collect his parcel from a local agent.. Delivery courier failed to deliver to the door. Will not recieve hismparcel until Friday. Therefore 10 days to delivery.
21/11/18 by Rosie Webb
Always use them before Parcel Force themselves. Spot On.
21/11/18 by RMD777
if you wanna give them 5 stars - they are happy and say theyre good. but if you want to make a claim for not collecting the parcel - they say - they are only a platform to compare and say you: bugger off - "find the company you paid, not us" Not recommended at all - keep away.
21/11/18 by Jonathan Burlow
Another successful delivery!
UK to USA.. 3 Days... Global Priority... ParcelForce!
Brilliant!!
21/11/18 by Customer
Dont ever try to use this service! they lie about the day of collecting and send you apologies" for being delay. But do NOTHING! Thieves
21/11/18 by pawel
Easy to use, and parcel collected on time
21/11/18 by Anne
Always excellent.
21/11/18 by Tim Thomas
i often use parcel monkey for sending parcels to Australia and New Zealand. I find the cost very competitive, the service reliable and speedy. Last time my parcel was picked up on Thursday afternoon and it arrived in New Zealand safe and well by Tuesday morning. No complaints and I would (and have) recommended them to all my family and friends.
21/11/18 by Customer carol simms
So easy to use fair price friendly staff kept u up to date where it parcel was emailed u great service.
21/11/18 by St focus
Parcel for a birthday gift. It arrived late so missed the recipient before they left for a holiday. Emailed parcelmonkey to see why parcel had sat at a depot for 6 days. No reply till second attempt. They said they would look into it and let me know. They didnt. Wont use again.
21/11/18 by Customer
As always excelent service.Arrived before estimated time, collected on time ,I am very happy and will use again and recommend to my friends. thankyou
21/11/18 by CustomerJanis Perez
Fantastic se
21/11/18 by claire
Picked up on time and delivered when expected, no damage so all good, have used several times now and will continue to do so.
21/11/18 by Rosemary
Absolutely brilliant. I priced package to republic of Ireland from UK at £66 with parcel force. But parcel monkey did same for £16 and great service/updates. And get this ... they used parcel-force! So same courier, great service at much reduced price.
21/11/18 by Denis Callanan
Bad delivery
21/11/18 by Henry bell
Good pricing and easy to use
21/11/18 by Robert Vogan
Absolutely fantastic service a 23 kg parcel collected when arranged & delivered in 5 days to austraila with no breakages, & also the tracking is fab. I would definately be using parcel monkey again we cant fault them.
21/11/18 by Katrina farley
It went very smoothly with no hassles took three days to get to Cape Town what a pleasure -will use again
21/11/18 by Marge knight
Excellent speedy service. Thanks so much
21/11/18 by Nikki Self
Easy to use, always on time, very good service
21/11/18 by Customer
very bad no phone number to complain , the driver bring me the wrong parcel , still awaiting for a response from parcel monkey and from the depo to know what happen.
21/11/18 by david chriqui
Was what I wanted the only little issue when item got to the states it disappeared for two days then all of a sudden it was delivered Parcel fore were on the ball.
21/11/18 by Happy Customer
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