We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Great service. Delivered speedily and on time to the French Alps!!
12/11/18 by Customer
2 parcels sent 2 days apart to same address in Italy on 3-5 day service.
Both arrived same day. The first took 7 days, the second 5 days.
Otherwise the service was fine.
12/11/18 by Tony
Fantastic from collection to delivery
11/11/18 by Mr Neil Tomkinson
Picked up on time and delivered quickly.
11/11/18 by Alexander Smith
WEBSITE is rubbish, usually pretty good but on this occasion i cannot view my orders as there seems to be PM you tube video plastered over them for international postage. Stupid.
11/11/18 by annoyed Customer
Very good service, fast delivery
11/11/18 by Per Akri
Site very easy to use, great price! Only problem I had was getting label printed!
11/11/18 by Mrs WATT
Great service
11/11/18 by CustomerMrs S
Great Service Again.
Thanks
11/11/18 by Anthony Church
I took my parcel to the postoffice last Monday where I was told it would be in Germany in 5 to 6 days. However after a week it is still in the depot 25miles away from me. Hasnt even gone to London yet! Thats not good enough
11/11/18 by David
Great comparison site for parcel delivery
11/11/18 by Customer
On time, great price and exactly how described in terms and conditions. Definitely will use again!
11/11/18 by Ion Raileanu
The contents of the parcel were so badly damaged I’m pretty sure it must have been thrown and dropped at every step of the journey.
11/11/18 by Jason
good~good~good~
11/11/18 by Customer
easy to use. excellent service
11/11/18 by Customer
First class service from you yet again. I recommend you to all my family and friends. 2days to delivery my parcel collected from York in the UK to central Brittany France. Thank you very much for keeping me informed as to the status of my parcel sat every stage of its journey. I will be using you again and again and again
11/11/18 by Michelle Russell
very good service i like the idea of finding the right service for my needs and i have used them a few times now and it worked perfectly
11/11/18 by A Coles
First time I used them and it was easy and much cheaper to send a large parcel abroad.
11/11/18 by Catherine
Always good range of prices and options. Simple to book, the process is always quick and smooth. Never had an issue with any bookings - have used Parcelmonkey 10+ times so far, and will continue to do so.
11/11/18 by David
Collected on time and delivered quickly. would recommend. Cheaper than many others too
11/11/18 by Customer jackie jojo
The whole process went well, from choosing a service right through to delivery.
11/11/18 by A Alapage
Firstly, they mischarge me an extra £8 for "overweight" from 1.5kg to 3.2kg. i explained to them a pair of boots cannot be 3.2kg (custom document also proves its 1 pair of boots), they then change their excuse to "oversize", i sent them pictures of the measurement and weight before i sent off, the only thing they could do is sent me an invoice stating "3.2kg". literally talking to Monkeys. . Secondly, they promised "4-7 days delivery" but after 1 month its still undelivered. its an ebay return item and ebay says they can no longer refund due to outside the required time frame. avoid this scam! lost shipping fee, being robbed for overweight lie, item still undelivered after 1 month.
11/11/18 by Z
The service was terrible and staff were rude.
11/11/18 by Masoud Bayat
I needed a urgent price to collect 4 SUV tyres I purchased, its so simple on Parcel Monkey, just type in the details and you get a prompt quote, just click on your choice,cI found it so quick and simple. My tyres were collect on specified day and I received within 3 days. Job completed
11/11/18 by Rodney Higgs
Won’t refund me for a parcel which was supposed to be delivered on a next day service and still hasn’t been delivered Copied and pasted customer services responses. I’ve used them loads, and sure they’re great when things go as planned, but when things don’t go as planned they’ve no interest in helping out, which is a real shame. No more money from me parcel monkey.
11/11/18 by Alex Markham
Extremely reliable company. Will use again and again. Highly appreciated and recommended
11/11/18 by Customer Dorothy Danso
I had never used a courier service before but found parcel monkey very straightforward and would use them again
10/11/18 by Mrs Jackie Russell
GREAT service, easy to use.
10/11/18 by Martin Legants
Good, worked for me will use again.
10/11/18 by Customer
Booked 24hour parcelforce.. booked Saturday collection on Monday didnt turn up so had reschedule for Wednesday
10/11/18 by Phillip Clarke
Not good enough. Ordered 2 separate collections (was cheaper). Both booked for the same day. Both parcels were ready by 8am, waited ALL DAY, not a single text or email to let me know there was a delay or that it wasnt going to happen that day. 10 hours sat at home when I had a lot to do that day and a 6am flight the next day. Order 1 eventually got collected and delivered (4 days late). Order no 2 was cancelled in the end. Still waiting for a refund. Order 1 arrived looking like it had been rolled 3000km to its destination (good old Parcelforce). Parcelmonkey customer service were a bit slow if I honest. These were v important deliveries, an apology is great but also make some extra effort, I had to chase things up every day.
10/11/18 by Ross London
Easy to use. Good selection of delivery options with competitive pricing.
10/11/18 by Mrs S from Cambridge
no difficulties at all, highly satisfied
10/11/18 by Customer
Easy to use, nothing over complicated
10/11/18 by Customer
Excellent service
10/11/18 by Alistair Miller
Well done Germany in 50 hours
10/11/18 by Jane Yeomans
Easy to book on the website, paperwork printed straightaway, collected st the allocated time.
10/11/18 by Insurance purchaser
The service I have received from this company is absolutely diabolical, both from the incompetence of their service and the disgusting level of customer service trying to get compensation. They have absolutely no phone line so all communication is via an email thread on their site. They have now stopped answering my emails all together. I originally booked their service to pick up a spin bike I had ordered off a seller on eBay and needed delivering to my home. I cancelled the booking 5 minutes after making the booking as I realised they could not package or protect the bike, and had written confirmation this had been done. I then arranged a private van delivery for its collection, and paid a deposit for this. On the day the van driver was due to pick it up, he called the sellers to give an estimated time of arrival only to be told the bike had already been picked up earlier that day . I had no idea where my bike was, and after 45 minutes of frantic calls , I finally established that complete ineptitude from Parcel Monkey had not informed the courier ( Tufnells) that the delivery had been cancelled. I am now trying to get my deposit back from parcel monkey and my emails are being ignored. I have never experienced such appalling service from any company. If I could give them no stars I would, and can’t believe that they are still operational with the service that they supply, and haven’t been shut down
10/11/18 by Laura,
Parcel delivered next day, no problems!
10/11/18 by Billy Batson
Damaged parcel couldnt care less, total ripoff .
10/11/18 by Mr R J Wells Customer
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