We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
picked up the item i bought from ebay no hiccups at all.
15/11/18 by Alfe Motoc
Provided a quick and accurate service, exactly as required
15/11/18 by Richard
Great service
15/11/18 by Customer
Quick and easy to use, items got picked up and delivered smoothly. Thanks
15/11/18 by Customer
Easy service, fast and efficient!
15/11/18 by Carla Macken
very good value for money to paris - quick delivery and text to my daughter re delivery day
15/11/18 by Ann
Great prices and prompt service
15/11/18 by Allan
Obviously no communication between parcel monkey and dpd, 3 days in a row my parcel was not collected and when it was it was a day early to when arranged, they also came to pick up the same Parcel the day after. A lot of my time was wasted and the amount of stress I felt during the whole process wasnt worth the service in the slightest.
15/11/18 by Customer
very quickly and efficiently.
15/11/18 by Customer
Good service. Parcel arrived in the time specified and I could track at each stage. Very pleased
15/11/18 by Julie
Great thank u
14/11/18 by Customer
I am very pleased with this site very good
14/11/18 by Custome rmr rainforth
Good service using dpd delivery very reliable and fast. No problem with parcel monkey on this delivery. Of course if there is a problem thats when you find out how good the service is.
14/11/18 by Maggie Harding
Used this for the first time. Everything went smoothly and it was nice to have all the choices presented in one place. Would definitely use again.
14/11/18 by Ann
They are cheapest delivery company for a reason, be aware this is the only company that does not insure Laptops/PC/Monitors and many other staff, basicly they dont insure anything, but they charge you for insurance ! stay away from them if you send something insured !
14/11/18 by Dorin Stan
Great for larger parcels.
14/11/18 by Customergb
Terrible. Do not use. Lost parcel, took 2 months of chasing to get an answer. Will not be using them again. Customer service appalling, no proactive contact. No contact at all when asked for reimbursement. Stay well clear of parcel monkey!
14/11/18 by Ell Weld Fox
Really easy to use and reliable, just what it says on the tin!
14/11/18 by Customer
The collection service was excellent. But we were charged nearly £6 extra because they decided that the weight of the parcel should be 14kg, based on its dimensions, instead of the actual 8kg!! We had already paid £68!
14/11/18 by Doe
The only parcel we ever disputed. Whenever we asked about it they always said they are waiting for an answer from the depot. However after making us wait for weeks. Finally they said NO claim.
14/11/18 by Customer
Fantastic, got parcelforce 24 for £11 which was almost £20 on a similar site i use,for the same service and that was for large heavy item, 29 kilo.
14/11/18 by G M Glendinning
Shipped quickly as expected
14/11/18 by Tania D
I have used parcel monkey a couple of times , we always get low prices and great service.
14/11/18 by Customer
Great service can’t fault it.
14/11/18 by Andrew Brook
I paid this 3rd party company (Parcel Monkey) for next day delivery which was £35.99 and i did not receive the service i paid for! When i contacted Parcel force who actually deliver the items they told me that im entitled to a refund but i would have to get Parcel Monkey to get in touch with them then they will refund Parcel Monkey who will then refund me! When contacting Parcel Monkey they kept fobbing me off with generic nonsense but also said in the same chat previously that they will sort the issue but everytime i ask what is going off they keep changing representatives then send me generic messages although they already said they will sort this issue out for me!!! I WOULD NOT RECOMMEND THIS COMPANY AS THEY ARE RIP OFFS & I WILL NOT BE USING THEM AGAIN EVEN THOUGH IVE ACTUALLY SPENT GRANDS £££££ WITH THEM OVER THE LAST 5 YEARS!!! GO USE PARCEL-HERO THEY ARE 1000000% BETTER THAN THESE!!!
14/11/18 by Mr Unknown
very good service
14/11/18 by Maria Shiatis
Booked a 2 day service to France. After 6 days the parcel was still in the UK. Contacted PM and they said they would contact the courier on my behalf and email me the results. They didnt. Wont be using them again.
14/11/18 by Carey
You did great, just a little on the expensive side!!
14/11/18 by Mr Taylor Taylor
simple to use and good value!
14/11/18 by 2033734 Northumberland Rivers Trust
Straight forward website easy to use and parcels arriving on time as stated. Would recommend and much cheaper than the usual parcel companies..
14/11/18 by Chas Mahay
Still as good as it gets! Why use any other provider, when you can use the best!
14/11/18 by Paul Rogers
The first time I have used your service.....and it will NOT be the last!
I can not believe the service received, from arranging the parcel delivery, to the customer service just everything was BRILL!! I will definitely be recommending to family & friends.
14/11/18 by Miss Claire Baker
As far as I know the parcel I sent has arrived at the correct address, but I havent had confirmation of that. From my end, the parcel was accepted and I had some notice of its progress.
14/11/18 by Jill Ryan Browne
Absolutly fantastic service and my friend got her parcel in France within two days. Thank you so much for your speedy and reliable service.
14/11/18 by Customer
I booked and paid for a parcel collection £35, and received a collection notification from Courier saying they would collect the following day. After a week, the parcel had not been collected. Trying to speak to somebody in Courier is almost impossible. You have to log a request, and then you get a telephone number. When I spoke to the number, I was transferred to the depot. The depot looked up the consignment number and they had the delivery address as the collection address. Obviously, Parcel Monkey did not transfer the correct information. The collection address was amended and the parcel collected that day.
14/11/18 by Pyrford Marina
Wasn’t informed of any delivery, surely an easy fix in adding some coding? Wasn’t picked up on day of collection! Had to rebook! No telephone contact number to be easily found However, the parcel got there.
14/11/18 by Customer
POOR SERVICES I HAVE HAVE SENT MANY EMTIL TO PARCEL MONKEY BUT NO RESPONSE Shipment: PMSA7VCS Parcel still not collected from sender now today is 10th days of booking and no response from Parcel Monnkey Team WHY NO RESPONSE
14/11/18 by Global India Express
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
14/11/18 by Kamil Kierzek
Easy to use. Quick smooth service. Great price.
14/11/18 by Customer
Quick collection, quick delivery, will use again!
14/11/18 by Eve
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