We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
The service was exactly as promised. No complaints!
19/11/18 by Philip Thomas
From UK to Spain in 5 working days a great service. Have used pick up from home and drop off to shop and can recommend both of these services. No problems at all.
19/11/18 by Anon
usavo parcel 2 go e da quando hanno eliminato lassistenza era diventato un incubo;
con parcel monkey live chat funziona sempre e email service anche; molto molto bene
19/11/18 by FILIPPO
Ok always good service
19/11/18 by Vincent
Great parcels got there in 4 days.no problems
19/11/18 by Bob.
Fast shipping,secure and ponctuel
19/11/18 by Customer
Took four days to eventually pick up what should have been a next day collection!! Poor communication - only responses to my chasing emails!!
19/11/18 by Peter Lawson
I do not recommend that company. If they fail - you can not get in touch with them by any phone line. They dont inform you about any delay or not collecting your parcel. You can wait forever and no one will let you know neither help you with that. NOT RECOMMENDED.
19/11/18 by Jonathan Burlow
Easy to use and easy to track!
19/11/18 by Customer
**** company! You pay, but they even dont inform you that your purchase hasnt been collected!! NOTHING! When try contact them and you type not nice words to this dull people - they block your account!! Can you imagine? they block you possibility if typing to them! and, of course, there are not any phone numbers to this suspicious company.
19/11/18 by pawel
Chose a 4-5 days delivery to my home country ( ASEAN ) and it arrived as expected with perfect condition.
As long as your paperwork is complete, it will be fast and efficient.
Highly recommended!
19/11/18 by customer
this is the second time this company has not delivered this parcel that I have paid for (twice!) and now they want me to pay another 15GBP to get it delivered back to me, that is outrageous! I have provided the correct address and a mobile number from the person who has stated they have been in all the time the supposed deliveries were but received no card, no call - NOTHING! This is absolutely disgusting service!!!
19/11/18 by Mr Turner
I have used Parcel Monkey before and am very happy with the service they provide. Easy yo book online and to track item sent.
19/11/18 by Katharine Ronan
Great, reliable service as usual.
18/11/18 by Graham
Very fast delivery and affordable prices thanks monkey...
18/11/18 by Www.hommix.co
very fast delivery and great company
18/11/18 by Customer
Quick, easy and good value! They were prompt in updating me and parcel arrived on time. Have used alot.
18/11/18 by tyla russell
They did a very good job, very happy with it and definitely I am gonna use it again. Id recommend it to anyone.
18/11/18 by Luigi Di Pietrantonio
Great savings, I used Parcel Force via Parcel Monkey and dropped my parcel off at my local post office they told me that exactly the same postage would have cost me an extra £9.50 if I purchased it direct from them!
18/11/18 by Suzanne
Good price and excellent service.
18/11/18 by PAS.
Great service and prices very easy to use
18/11/18 by Declan HAZLETT
Satisfactory service as always
18/11/18 by Customer
This company is shocking. I booked and paid for a courier to deliver a parcel which they lost. I have been contacting them for weeks now with absolutely no resolution, just denial that the parcels are lost. I would not use again or recommend them at all.
18/11/18 by Lucy Smith
Brilliant! Order was processed almost immediately. Delivery was received one day later. Can not fault any aspect of their service. Highly recommend!
18/11/18 by Happy Customer
Great service but paid for 24hr but took 48hrs instead. Would be good to have a rough collection time. Otherwise great.
18/11/18 by Sarah
Easy to arrange - excellent service and price
18/11/18 by Customer
Took a bit longer than estimate but just tracked it and told that it has arrived in Cape Town and will be delivered on Tuesday so at least it is nearly there
18/11/18 by John Jordan
Smooth from start to finish, 24 hour collect and delivered.
18/11/18 by William Bantry
parcel still not arrived after 16 DAYS to Norway,
18/11/18 by Customer
Absolutely 5* service and prices, thank you.
18/11/18 by Customer Tony
Speedy Pick up and delivery and I was assured by the tracking service which kept me up to date.
I have used Parcel Monkey before and will definitely used again.
Great service and communication all round
Thanks Paul
18/11/18 by Paul
Yet again Parcel Monkey have excelled themselves. After being dropped off at my local UK post office on a Monday morning at 11am , a 10kg parcel arrived in Cologne - Germany on Wednesday morning at 10am at a cost of £13.00 - amazing value - amazing service !
18/11/18 by Mrs SANDRA MITCHELL
Very easy to use and compare prices.
18/11/18 by Trace
I has not heard of this service. We live in Hong Kong and needed 4 wwdding albums and 2 cds to be sent from UK. Everywhere else wanted £120+ but parcwl monkey did it for £45. The service was great. We booked it from Hong Kong to arrange th collection and delivery. We reveived the label and emailed the link to the sender and had the parcel within 3 days. Very pleaseed with the srvice.a*
18/11/18 by chrian Brown
When I booked the parcels I understood they would be delivered in about 2 days from colllection. Although they arrived safely etc, the service took 6 days for one, and 7 for the other. I am also confused why parcels delivered by the same company can vary so much for the same parcel. Why also when the contents are 100% legal for transportation to overseas, and you type a word they don’t like, do they refuse the parcel. Why also when binding a parcel with string which can assist the carrying/ handling, do companies refuse the parcels also.
17/11/18 by NICHOLAS GIBB
Straightforward , convenient, good value for money
17/11/18 by Julieann Currie
Excellent service.????
17/11/18 by ShuSha
Have been sending parcels to my daughter Germany using Parcel Force/GLS for over a year, price is unbeatable as well as the service. A parcel up to 20kg for £14 and delivered in 48 hrs what more can you ask for.
17/11/18 by Customer
No issues posting from the UK to a mate over in the USA. Went well, only 4 days to get there, perfect.. A bit pricy I guess but thinking of how far its going its still not so bad :)
17/11/18 by Phillip Reed
Highly recommend - Reliable service.
I had a large fragile item to send and didnt have a clue what to do. Parcel Monkey UK was recommended to me so I checked out their website. I followed the on-line instructions and three days later my parcel had arrived, undamaged and the cost was far less than I had anticipated. You are required to accurately weigh and measure your parcel (which youll need to do in order to get a quote) and then choose from the list of couriers provided. You choose when you want the parcel collected and can track every stage of the process via a link in the e-mail Parcel Monkey sends on receipt of purchase. A very quick and efficient service, so I would definitely use Parcel Monkey UK again.
17/11/18 by customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
