We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Ordered online, put in weight and dimensions of my parcel. Took it to a drop off point. Tracked it online. All for a great price! Thank you ????
17/11/18 by Jamie
The parcel arrived well and on time.
Thank you!
17/11/18 by Customer
Straight forward service and delivered parcels in good time.. super reasonable prices too. Highly recommend them and will use them again.
17/11/18 by Ali sharpe
Very good service as promised
17/11/18 by Antony Clark
Parcel arrived a day later on Spain than message said it would but otherwise quick. 6 days to deliver parcel from UK to spain
17/11/18 by Donna Carter
Shipment never collected from the sender. And also got no update from the company. I
17/11/18 by Hitesh sidana
Great service, fast and professional
17/11/18 by Customer
Rubbish ! 7 days on and the parcel still hasn’t reached its destination
17/11/18 by steve woodcock
Excellent service. Collected on time
Updated throughout as to progress on delivery. Notified of time of delivery and my parcel arrived exactly on time. Very impressed
17/11/18 by Ann Chapman
Brilliant service!
17/11/18 by Customer
Excellent service. Two large boxes delivered to Italy in 3 days.
16/11/18 by AMN
Excellent service, I use this company regularly, and have recommended it to several of my friends. So much easier and cheaper to send things abroad than taking a suitcase on a plane.
16/11/18 by Mr Robin A Daish
Simple, efficient & good value. Easy to track parcels progress.
16/11/18 by Amanda
Great tool, I only use Parcel Monkey now, fast and efficient service.
16/11/18 by Customer
Brilliant as ever. Though must admit for large parcels I did find it cheaper this week through parcel2go. Hermes courier.
I will still use parcel monkey more than any other one
Many thanks
16/11/18 by Customer
Very good, as always!
16/11/18 by Paul Moss
The prices and service are pretty good. But make sure you book at least an hour before you need the parcel collected or intend to drop it off as it takes forever for parcelmonkey to generate a label. Not sure why as many of the competitors are able to do it instantly not 3/4 hour later.
16/11/18 by James
Everything went fine, service ordered, parcel collection, the delivery and tracking.
To be expected? Thats what paid for.
Better.
Search tool gave choice of who to use, their services and prices.
Realised I could book for tomorrow, or some would collect today if booked by mid/late morning. The latter is what I did and it was fine.
There are many couriers but this comparison site gave me options, more than would have thought. By extension, ParcelForce were selected and did the task fine.
My first experience and it was good all round.
16/11/18 by Paul MacLeod
Very trustable company. Nice and quick service. Also you can easily track the parcel. And the price is within reason. I recommend Parcel Monkey everybody. Try it and be happy with this company.
16/11/18 by Customer F. Dobson
The deliDifficult to tracevery was just fine - quite an efficient. But billing is another matter. Nowhere on their paperwork do they show the costs and the money just dissappears from your account. Their confirmation email should show all costs and include the invoice. I cant proove, but I think i have been charged more than what was on the web - buyer beware. Would not recommend.
16/11/18 by Robert Young
I was absolutely delighted to discover Parcel Monkey. I had to send an extremely large parcel from the Isle of Wight to Devon. Some of the quotes received from other carriers were very expensive and others would not handle such a large item. Parcel Monkey, along with ParcelForce, provided a very reasonable quote and an excellent service. I could track my parcel through the various stages of its journey which included a second delivery attempt and the recipient was not at home. Thank you. First class
16/11/18 by Christine Lloyd-Jennings
Good service
16/11/18 by Customer
Brilliant costumer services and really quick delivery.
16/11/18 by Customer
Awful service. Didn’t get the bike courier I paid for. Couldn’t track the parcel for me. Driver went the long way round so took far too long. May as well have taken it myself!
16/11/18 by Jo Hext
Well priced shipping from Uk to Australia and all in 1 week. Many thanks.
16/11/18 by Customer
Excellent service. Thank you
16/11/18 by Lynne Gregory
Very helpful and arrived on time for collection would use again
15/11/18 by Customer
A smooth slick service ... very professional
15/11/18 by Rachael
Very good service. Easy to book, pay for and parcel has been picked up when requested.
15/11/18 by Carole Smith
Always happy costumer ????
15/11/18 by Customer
Fast easy service
15/11/18 by William Ross
Easy to use, simple & effective - thank you!
15/11/18 by Customer
Excellent customer service and courier agency. Always deliver on time for me everytime I have used them especially overseas parcels. Very easy to navigate website and booking page, would highly recommend.
15/11/18 by Janet Coyle
I generally book & pay for the 3-4 day service for European deliveries, however the reality is that it usually take 7-9 days, which is frustrating for my clients. I believe local delivery companies are probably letting them down. However I have found the customer service/live chat is pretty good and any dealings I have had with delayed consignments they do answer quickly [but not always efficiently] Parcel Tracking does take a lot of guess work out.
15/11/18 by Chris Wilson
Parcel not delivered yet! Poor communication.Had been better
15/11/18 by Customer
Quick service
15/11/18 by BOX Security Limited
Easy to use site, reliable collection and fast delivery, at a good cost too, I will definitely be using again
15/11/18 by Blair McArthur
Parcel not collected. Second time this has happened.
15/11/18 by Customer
Waited and waited for a pick up i had spent over 50 pounds on and courier never arrived. Upon making a few calls it transpired the courier had not been given the job by parcel monkey. 2 days late collecting on a 24 hours service. Utter rubbish!
15/11/18 by customer Jon
Very bad customer services. Carrier made a mistake when collecting two parcels that were paid separately but they added the weight and claimed that I put the incorrect weight on one of the orders and charged me extra without asking or disputing it. Instead of dealing with the carrier they keep asking me for things, this is over 2 weeks without contacting the carrier and still asking for the same things. Waste of time and money.
15/11/18 by Mercedes
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