We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Very good service. Clear instructions on what to do. Superb from start to finish
21/11/18 by Customer
rather long time to get a response. pay for next day collections but wait two days for items to be collected this has happened more than once and will no longer be using Parcel monkey
21/11/18 by B Waddell
Waiting over a day for a label... Ive contacted them over 5 times, but they have been of no help.
21/11/18 by Calvin Grier
This was quick, reliable, easy to use and cheap. The books I send were delivered to Portugal in less than a week. I would use this service again any time.
21/11/18 by Customer
Very easy to use and the best priced.
21/11/18 by Deborah
Delivery collected and delivered in expected time slots. Great service
21/11/18 by customer
Since the parcel monkey has replied to my review and hence I do not have a direct way of replying Im wring this new review. The refund was meant to be done on the 19th November as it says 3-5days, it was not done. Every time when contacting them the answer was our refund team will be in touch with you shortly. Never got back to me till I chat with them and notified them Im going to tale legal action and demanded for all the chat transcripts, then someone from refund team send me an email, asking me to accept the refund, where as the link that has to click on goes to "page not found" I have proof for all these. if someone needed Im more than happy to forward. Then again said that is ok and its going to take another 3working days to refund. There is no one knows whats going on or actin dumb so that if someone is willing to hassle much, they keep the money. That is what this monkey companys policy. Up until not (21st November 2018 10.33 am local time) money has not been refunded to my bank. Who ever replied to my previous review is just trying to whitewash the company name, with false claims.
21/11/18 by Dilshan Jayatilake
Sent a package to family in Denmark which arrived just a few days after dropping it off at my local post office. Shipping costs were vert reasonable, cheaper than other online quotes. Will definitely use Parcel Monkey again.
21/11/18 by Peter
Great team, really reassuring. They did everything and more to help me. If you are having any problems dont hesitate to get in touch with them! Amazing support!
21/11/18 by Tiegan
Great service would recommend to all,, plus very competitive to other companies ????????
21/11/18 by joseph mc menemy
When I booked delivery, it said 2 days but took nearly a week and was an urgent customer order. I emailed their customer service and had no response. Not impressed!
21/11/18 by Customer
Easy to book and half the price of Royal Mail
21/11/18 by MICHAEL
The last parcel was booked with Parcel Force on a 24 hour service. They didnt collect it and it took 5 days before they did. The week after. Maybe the normal driver was off work! Normally good service.
21/11/18 by rob at Grass Mowing World - mower sales and parts
Very happy with the sevice
21/11/18 by Customer
Collection late. Driver lie that he said he came to collect the item 7:30 am & no one respond. I asked him did you ring the bell ? he said yes but i did not hear....Also asked him why you did not ring me & you got my phone numberr. Later i checked CCTV there is no one came & knock my door or drive way but i saw on the road many parcel force red van gone threw on my street.But no one stop & came my home. Also paid for 24 hours its received withing 48 hours. Pour service.
21/11/18 by Customer
Paid for a pick up services. And had to deliver the parcel myself to DPD depo. Not happy with your services.
20/11/18 by Customer
Collection didnt happen on day it was supposed to but parcel was collected in time frame messaged to me the next day once I flagged it up. Delivery excellent
20/11/18 by jack mcdonald
Absolutely painless!!
20/11/18 by Customer
Excelent service!Thank you very much.You are now my favourite company x
20/11/18 by Customer Krystyna Zaleska
Excellent speed of delivery yet again. Always impressed by the delivery.
20/11/18 by r.mum
Excellent job. No issues. Great price
20/11/18 by PeteCustomer
Good prompt service would use again
20/11/18 by rosaleen bish
Easy to drop off at post office and competitive retakes. Delivered in a few days as expected.
20/11/18 by Rosemary and thanks for your order
Easy to book and collected on time
20/11/18 by Customer
So pleased. Once again it arrived in the USA in one piece and in 5 working days. Will be using again.
20/11/18 by Customer
Sent a parcel internationally and arrived a couple of days late, then got an email from Parcel Monkey stating the weight of the package was 14kgs heavier than stated when booked, absolute rubbish, I had weighed the parcel accurately before it was sent, and got charged an extra £14 because of this. DO NOT USE THIS COMPANY, you have been warned
20/11/18 by Gregor
excellent price. 27kg engine on a 24 hour service for 13 quid!
amazing
20/11/18 by Yan
Excellent, got there, took a bit longer than estimate but it got there all in one piece and it was at a fraction of what it would have costed with Royal Mail!
20/11/18 by Customer
3 Missed collections in a row with a time-sensitive parcel. Words fail me.
20/11/18 by R.A.
Good reliable collection and delivery service but needs a notification system as the better couriers have to save you waiting in all day for a delivery or collection I would be prepared to pay extra not to wait around for 8 hours
20/11/18 by michael floody
Good choice of providers, system easy to use.
20/11/18 by JP
Very impressed with the whole process. Easy to set up, print label and take to collection point. Very good price. Email communication excellent. Delivery UK to Eire in 3 days as promised.
Only slight negative was the slow drop off in a retail outlet - queue of customers wanting to pay for multiple items.
Will certainly use again.
20/11/18 by Robin Harris
It was a 2 day service and it took almost a week!!
20/11/18 by Pambo P
Absolutely disgusting useless company. Yesterday they said that would pickup my parcel from my postcode. They didn’t. They said they would today. They haven’t. I called DPD only to be told that it hadn’t been booked. Then, on the slowest, chat bot I’m told it had to be picked u from a drop off point! Asked for the drop off points address. Got a map with a blue blob on it and a list of drop off points miles and I do mean miles, away but not for the one in Totnes. Still waiting for the address. This is for a parcel being sent to someone who bought the contents from eBay. Very good for my rating on eBay. To cap it all it’s listed as DPD Pickup Express 24 ???????????????? not that DPD has anything to do with the dier service from Parcel Monkey. DPD at least have a voice on the phone that can tell you what is going on.
20/11/18 by Lin Lobb
Collected on time - delivered on time - An excellent service as usual.
20/11/18 by Paul W
Fast, eficiente, wonderful work...
20/11/18 by Roger
Brilliant service.. very prompt pick up and exceptional delivery time door to door.. highly recommend!!
20/11/18 by Carol Thompson
Simple and easy to use. Good prices will use again.
20/11/18 by Richard s
Utterly useless! My parcel was collected 6 days ago but still hasn’t made it to the international depot (under an hour drive away) where it is due to be shipped out. They have no idea where it is! Customer service is via chatbot; they don’t even have a call centre. I have had to contact the courier directly to find out what is going on. I fear I may have just lost hundreds of £ of personal belongings.
20/11/18 by Scott
Everything was so easy and quick!
20/11/18 by ekaterina dorey
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