We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
parcel delivered as states and safe as its value was £2500
04/12/18 by Mr Derek Collier
Delivered next day.
04/12/18 by Roger Jenkins
Excellent service, could not be better.
Smooth as you like!!
04/12/18 by R.SimpsonCustomer
Excellent service parcel was delivered within a week of collection for delivery to Australia
04/12/18 by Customer
Excellent service. Tracking easy & parcel delivered on time. Thoroughly recommend.
04/12/18 by Sharon
Very good prices for international delivery, quick form to fill in and swift delivery. Highly recommended.
04/12/18 by Marjorie
I will recommend to my friends
04/12/18 by Maa Shaa Allah
Very easy to use, no problems. Highly recommended.
04/12/18 by Jacqui
Trusted service, packaged delivered on time and good condition :-)
04/12/18 by Marilena
It’s still not left the UK
04/12/18 by prayson
They don’t manch mention about customs duty on delivery why should we pay for just gifts to family
04/12/18 by Customer
I paid £25 to send a parcel abroad then the person who it was sent to had to pay £35 custom. I was not told at the time of sending the parcel there would be a charge. Parcelmonkey should make this point very clear
04/12/18 by Customer
Great service at a very cheap rate
04/12/18 by Mr alan brook
Excellent service
04/12/18 by Andrea Hand
Just dont use these people, my parcel was to be picked up on Tuesday, didnt happen, rescheduled for Wednesday didnt happen, they then reported that the reason was that there was no parcel to pick up! They have now refunded my money less £9? Courier picked up an delivered within 48 hrs also £20 cheaper. You now have information to make a choice.
04/12/18 by David
Very easy to use your website use you again 100%
04/12/18 by sharon --
Excellent service. My delivery collected North Yorkshire 3.38pm Tues and delivered to family in Colorado Sat am 1st Dec. Advent Calendars etc arrived in time. Perfect and thank you.
04/12/18 by Ann W
Great and straight forward service.
04/12/18 by Customer
Great service happy to try again at a great price
04/12/18 by Matteo Maestri
booked a dpd express 24 but still took 48 hours to deliver. bad service
04/12/18 by Customer
RUBBISH - WASTED AN HOUR OF MY LIFE ENTERING ALL THE INFORMATION FOR AN INITIAL QUOTE OF £24 ONLY TO BE TOLD AT THE END THAT IT COULDNT COLLECT OR DELIVER TO THE ADDRESS THAT HAD ALREADY BEEN SUPPLIED (THIS WAS A RETURN TO AMAZON in Scotland) NEXT THING IM OFFERED ANOTHER QUOTE OF £130 FROM A COURIER BASED IN THE CHANNEL ISLANDS - WASTE OF TIME. AVOID - I COULD HAVE DRIVEN IT TO SCOTLAND MYSELF FOR A £45 TANK OF FUEL! .
04/12/18 by David Mason
Zero stars if I had the choice (why is that not a choice?) I used Parcel Monkey for the first time for a shipment about a month ago. After making inquires about shipping to a certain destination I was assured that this would be okay. The day after they picked up our parcel they told me that they could not deliver the parcel to the destination and would return the package to me. I asked how long this would take and they said 14-20 days!!!! Whilst not happy I accepted their reason behind this. So after chasing them on a number of occasions they told me that their courier (not a courier that I booked through their website) had lost our package and they were sending my case to claims. I was contacted by claims later saying they had reviewed the images and documents I had sent them and told me that we had no case for a claim because of what the item was. Now I sent them nothing, the booking wasnt actually taken up and the courier that lost my item, I never booked or was told they were using. Please avoid this company, they are a nightmare. This review should be a zero star review This was an expensive mistake to use them.
04/12/18 by Info Caledonian
Did the job really well, hassle free
04/12/18 by Mr Beazley
Easy to use and my family are now all using the service
04/12/18 by Customer C Martin
Ordered a next day collection and delivery service, paid a higher amount for this and after 2 days item still hadnt been collected. no offer from parcel monkey to refund any difference paid for the service I did not receive. They just said it was down to the courier
04/12/18 by Roger
Very good service indeed.
04/12/18 by Paula K
Easy, Efficient will use again.
04/12/18 by JAN ROWE
Parcel collected very promptly and the tracking was good. Arrived at destination within the time frame. Great service at a reasonable price.
04/12/18 by Judi Easton
Unfortunately our parcel did not arrive within the delivery of 3 days which was disappointing
04/12/18 by Donna
Reasonable price cheaper than Post office and three days was spot on will recommend you and will use you again .Thank you
04/12/18 by Customer
Good value but the web site could be easier to use !
Frustrating when you have to go back to change something and then have to re-enter all the information on the later pages.
04/12/18 by Roy Flitcroft
Excellent service. Dropped at Post Office and then tracked it to delivery - even had a pic of the receiving signature. It went by ParcelForce although booking via Parcel Monkey saved money.
04/12/18 by Ann
box weighed 5.5kg which i have photographic proof of, apparently you weighed it and it’s more or less doubled to 9.5kg...? which of course means i pay more surprise surprise.
04/12/18 by hannah reynolds
it was hard to book because I had questions on the size of my parcel but once I booked it arrived very quickly to the international destination with Parcelforce
04/12/18 by Ms Beatrice Hearne
All good, very pleased
04/12/18 by Neil Negus
Excellent. No problems and easy to use.
04/12/18 by Dawn
Very easy to use,great website
04/12/18 by Annett Elkin
Parcel was supposed to be collected by 6pm but wasn’t, and there was no one available on online chat to help and no contact number - it was a very urgent parcel and I feel like customer service should be available after 6pm to assist in these matters
04/12/18 by Customer
No tracking events nor updates email for PM6862186 are available yet since booking of Same Day Small Van Delivery with Insurance on 30.11.2018 Friday.
What happen?
We were so worry that the large parcel had not been delivered properly to client.
04/12/18 by Customer
I have been charged twice on my card when it clearly shows on my dash board just o e parcel. But parcel arrived safely and quickly. CAN YOU HELP ME GET MY REFUND PLEASE
04/12/18 by Ian Murray
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