We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Parcel Monkey are refusing to refund an overcharge for some jewellery sent in a small envelope, claiming it was a large box weighing several kilos! Happened more than once to me: This is fraud, plain and simple. Charging my account directly! Disgraceful
30/11/18 by Jo Barnes
Waste of space went tits up from day one, AVOID AVOID AVOID
30/11/18 by James
I booked a pickup for some important documents for 30/11/21. They have not picked up the documents as of 19:36 hrs. The payment was made, accepted and the pickup scheduled for 2 days time. The documents are time dated and must be delivered on time. I say to anyone reading this,USE ANOTHER COURIER SERVICE.I HAVE ASKED FOR MY MONEY BACK £32.00, WHICH I FULLY EXPECT TO LOSE.
30/11/18 by oldtrojanskin
Brilliant..would use every time
30/11/18 by Mrs Helen Garnar
Parcel is due to be delivered on Monday which would be 7 days to Australia, which will be happy about although obviously its not there yet so this review is slightly premature. But so far, good tracking (DPD), and good value and definitely will use next term - I have tried a few delivery services to Aus and this is the best so far.
30/11/18 by F.M. Campion
I have sent a parcel to India for orphans and widows on a 3-6 day delivery service. We’re now 8 days in and I’ve received an email that I can’t make head nor tail of and shipment has not arrived to the need required. It cost me £116 to send !
30/11/18 by Customer
A good selection of delivery options. I used DHL as they could collect from the house, on the day of collection, I was sent a timescale as to when they would arrive, and they kept to the timescales. The parcel was delivered the following day, as per my instructions.
I will use Parcel Monkey again.
30/11/18 by hugaby
Prompt and efficient
30/11/18 by Customer
overcharged us and refused to see our side of the story. Wont be using again
30/11/18 by Customer
Always the best service. I send big parcels to Lithuania couple times per year and it’s been the best experience. So fast and easy and of course good value for money. Recommending Parcel Monkey to everyone.
30/11/18 by Monica
Parcel overdue and no explanation
30/11/18 by ScooterModa Ltd
Avoid! Save your self the hassle and do not use parcel monkey. Here is why 1. You can book your collection for next day - but 2 weeks later you will be wondering what their definition of next day is. 2. You will be completely in the dark about where your goods are 3. When you finally have enough of waiting a crazy amount of time for them to arrive you will discover they too are in the dark about where your parcel is. 4. Fretting about the possibility of losing £300 of computer equipment and a lack of information you will be forced to leave a poor tp review to jolt them into action, using more of your valuable time on a “next day” collection and delivery service
30/11/18 by Heather Bramhall
Such an easy website to use therefore booking a delivery is made an easy task. Kept up to date re collection and delivery. Will definitely continue to use Parcel Monkey.
30/11/18 by Sheila P
Got much needed parcel on time
30/11/18 by Customer
Prompt collection and movement of parcel in the UK, but much slower in Italy.Always have to allow time for that leg!
30/11/18 by Customer CLIVE
Terrible service and even worse support team! Id recommend you working with a delivery company directly - heres why: Having received a quote I was happy to find intuitive interface and all. However, having filled the form, including phone numbers of a pick up location and delivery location for my parcel, I also added a note to the courier company. Having received a confirmation from the courier, I was surprised to find no mentioning of those details - neither phone numbers, nor the note to the courier. On the parcel pick up day, I needed to notify the courier about the parcel being left by the door - which wouldnt be a problem if a courier had a number and called in case no one was home. I called the courier company and found out that they did not receive that information (phone numbers or the note). They took all the info from me directly. If I hadnt called, the courier would have no way to get the note or call if they needed. It looks like some info could get lost in translation from Parcel Monkey when they send it to the courier. Is it a problem in API (data transport mechanism between Parcel Monkey or Courier) or something else - I dont know. I tried raising this with Parcel Monkeys support team, but their responses were mostly generic and irrelevant, insisting that they contacted the courier once I escalated the issue. Id recommend using the service with caution and you might end duplicating your request with the Courier in any case as, again, some of the info you provide to Parcel Monkey might not reach the courier. Working with couriers is a gamble already, so why adding another moving part that makes it even more difficult?
30/11/18 by Misza
great way we arranging parcel delivered
30/11/18 by asif malik (car lot harrow)
Excellent service. Can’t fault you at all.
30/11/18 by Mrs Eileen Dickinson
I send a saddle in a large box, I gave the correct dimensions and weight (8kg) then after the delivery received an email saying due to the size of the box they had calculated that the box should weigh 29kg! Which is ridiculous, how can you estimate the weight that way, it could have had feathers in it! I was advised they would be debiting my card £1.52! Where does it say that they do this on the site?!? I sent numerous emails /messages and eventually received a very complicated mathematical calculation to explain why this happenex. Absolutely Crazy I have shipped many parcels/boxes and have never experienced this problem before. I will not be using them again and would have given them 0 if I could. Disgraceful, dishonest and misleading company.
30/11/18 by Denise Edge
Was simple and easy. Great to track the parcel in France and let my daughter know when to expect it! Would definitely use again.
30/11/18 by karen
Prompt pick up arrived un damaged next day as promised. Reasonable cost, very happy.
30/11/18 by Susie Griffiths
excellent service
30/11/18 by Mr robert white
Quick delivery I am impressed once again by parcel monkey
Well done you guys
29/11/18 by Ida Meye de Souza
Easy to book, great prices to send parcel abroad
Could not be easier
29/11/18 by Customer
Collected on time on Friday by Parcelforce. Delivered to address in Italy on Wednesday. Cant get much better than that!
29/11/18 by Roger Hales
Delivered on time and a decent price but the tracking was still showing the parcel as being at my local drop-off point until the day of delivery.
29/11/18 by PM
very reliable service.
29/11/18 by Customer
Fast collection and delivery. Cheapest price aswell after comparing alot of companies. Recommend ????
29/11/18 by Amber Read
Courier failed to show, no customer service at all, no reimburse offered. Terrible service.
29/11/18 by Customer
I was sending a parcel from Newcastle to New Zealand.
At the Post Office they wanted £102 to send via ParcelForce.
I went into Parcel Monkey and got EXACTLY the same for £60, still with ParcelForce and all the same details. details
And the on-line form was so simple - I just printed off the labels, stuck them onto the parcel and took it down to the Post Office. And saved 40%.
(As a P.S., the parcel was sent on Thursday evening and was at the house outside Auckland on Monday morning!)
29/11/18 by Angus
How did we do? My parcel has not arrived!
29/11/18 by Customer
Awful company, booked a collection, label was meant to be e-mailed within 30 minutes and parcel collected the next day (Tuesday), the label never arrived. After messaging them (because theres no phone number to call) they responded the next day and sent me the label but theyd booked the collection for the following day (Wednessday) which was not suitable for me. I messaged them to cancel, was told no problem and ill get a refund. Guess what? Guy turned up to collect the parcel the next day, I told him it was cancelled, he apologised & left. Checked my bank account and ParcelMonkey have taken £41.00 out and theyve stopped replying to my messages. I have to wait 15 days to raise a dispute with my bank to hopefully get the money back. Seriously stay away from this company unless you have infinite time to deal with nonsense.
29/11/18 by Dee A
Very pleased with the service of this Company from start to finish. I have used them before to send a parcel to the USA so didnt hesitate when I needed to send a package to China. All instructions are very clear, I feel they really value the customer.
29/11/18 by Brigete Lafferty
probably the best overseas carrier. Disptches have always got there unlike the post office
29/11/18 by Mr. john horne
Did all that was asked and delivered on time
29/11/18 by David
As our son and Grandchildren live in Australia we regularly need to send parcels there for birthdays, Christmas etc. I can honestly say we have NEVER had any problems with Parcel Monkey. They are quick, inexpensive and keep you informed every step of the way. We wouldnt use anyone else to ship our parcels.
29/11/18 by Val
Fantastic service, brilliant price, easy to use and fast to get there.
29/11/18 by Alison bissland
Well impressed with the ease of service
Will Definately use again
29/11/18 by John Rossiter
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
29/11/18 by Kamil Kierzek
Thank you so much for your service.
29/11/18 by Orsi
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