We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Excellent again delivered in 2 days from UK to Holland. Easy drop off at post office lot cheaper than any other courier. Will use again no problem.
25/11/18 by Customer
Excellent service and price.
25/11/18 by Customer
Picked up in the East Midlands on Monday afternoon and delivered to Cape Town first thing on Friday morning, and all at a third of the price that DHL charges !!! My courier of choice now without a doubt
25/11/18 by Mr Smith
Brilliant easy
25/11/18 by Mrs Helen Garnar
Next day pick up, easy tracking plus earlier delivery than expected. No problem whatsoever.
25/11/18 by Customer
That was so easy. Just works. Clear, quick and logical. Great comma too.
25/11/18 by Richard Holmes
brilliant service recommended !!
25/11/18 by jane
Excellent experience
Very efficient
25/11/18 by Customer Mary
Prompt service online and parcel was picked up and delivered on time
25/11/18 by Customer
Excellent service from collection to delivery. Highly recommended.
25/11/18 by Mr Owen
No dramas, good service
25/11/18 by Customer
I shipped 2 boxes with international shipment to Greece. One of the boxes arrrived and the other one didn’t. When calling parcel force I was told that I shoood have never been given one reference Nr for both boxes, but 2 separate ones. As a result one of the boxes was downgraded and given a separate reference number. It still has not arrived 2 weeks later. Very poor. Mary
25/11/18 by Customer
Very easy to use and great service
25/11/18 by Darren Gubb
it was fast and cheap
25/11/18 by nick
Fab easy for a novice parcel sender
25/11/18 by chris irving
Very easy process. Plenty of help and information during purchase. So far so good.
25/11/18 by Mrs Ann Gregory
Easy to use and does exactly what it says. Very reasonable prices.
25/11/18 by Mr. Neil Mumby
The parcel arrived in South Africa very quickly but there was added charges of £42+ on the agents side which was not expected. Not impressed with the extra charges
25/11/18 by Richard Riley
It was good service, thank you, for delivery from Yorkshire to the Outer Hebrides - just not cheap!
25/11/18 by Customer
Absolutely untrustworthy, I put a claim for the item delivered damaged, it has been more then 2 weeks and they have not responded to my claim. There are no Contact numbers to contact them directly. Would advise against using them if you want to risk then be a victim
25/11/18 by Alarico Coelho
Im absolutely happy with this company, easy to order, courier pick up the package on next day, very fast delivery even to different countries. I definitely recommend!
24/11/18 by Alex
Fast and reliable service! Highly recommend and will definitely be using this service again.
24/11/18 by Mari-Joanna Rudd
As always parcel arrived on time , undamaged, fantastic price, great service.
24/11/18 by Customer
Great, great service, package delivered on time!
24/11/18 by HL
Update to a review I wrote 4 days ago. Despite Parcel Monkey telling me that my shipment had been lost and directing me to their claims department, it was found by the courier and has made it to Heathrow. It has taken NINE days to get 45min drive from Buckinghamshire to Heathrow! But I’m just relieved that it has been found to be honest. All the current information I have is from the courier with not a peep out of Parcel Monkey. There is still no tracking information on their website so I cannot confirm if the shipment has begun it’s international phase yet. I have zero faith in Parcel Monkey.
24/11/18 by Scott
Great service
24/11/18 by Paul Doncaster
Parcel sent to the wrong depot! I was furious as my son is in hospital and waiting for the parcel! I emailed CUSTOMER SERVICES 4 times with my complaint and did not even get a response. No apology, no compensation and no REFUND! Hence the parcel was TWO days late. I WONT use PARCEL MONKEY in the future and WONT recommend.
24/11/18 by Deborah Smith
Excellent service. Fast delivery.
24/11/18 by Monica
Plus: Clear and smooth booking of parcel. Negative: Apparent need of improvement on systems communication in case something does not to plan. Indeed, the first pickup of parcel by parcelforce not successful. No notification was sent of this, and of the subsequent re-scheduling of the pickup via Parcel Monkey website (which was easy to effect after it became clear that re-scheduling had to effected). The re-scheduling was dealt with by parcelforce declaring "parcel not available" and generating a new shipment no. This new shipment number was not passed to the customer. Fortunately, the result was not 2 zombie parcels lost in time and space, but delivery of the real parcel took place in a speedy and safe fashion -- trackable ex-post using the information of the now 2 tracking ids from the stickers on the box. Negative: One would wish a number to call and a person to talk to in such situations. Only contact via emial available. Set up such, that even just sending the message was not possible, though. Not good.
24/11/18 by Customer
Excellent – no reservations, I would recommend this company to anyone.
24/11/18 by Nita Pearson
Easy to compare prices with the parcel companies through the Parcel Monkey web site.
Easy to book parcel and download labels.
Very quick service, I took the parcel to the Post office at lunchtime Wednesday and it arrived at its destination in the South West of France at 9.30 am on the Friday.
Tracking easy to use.
Very satisfied with the service and I would definitely use it again.
24/11/18 by Tracey
great easy to use web site parcel delivered quickly
great service
24/11/18 by Jane Packman
Great service and delivered on time.
Very different to my experience with MyHermes where they just didnt pick up!
23/11/18 by Stuart
I sent two boxes from Florida to the UK. 80% of the items I sent were broken in transit. My items were bubble wrapped, and the boxes were packedwith packing peanuts. The large uhaul boxes were crushed. The clothing and cloth items that I sent now have a rank odor to them. I feel like Ive basically paid parcel Monkey $200 to destroy my stuff. I will never use your service again, and I will advertise in every expats group that I belong to that people should never, never, never use this company. Even the packing peanuts were flattened like paper. I have never seen such a horrible shipping job.
23/11/18 by Sherri S
Needed to send some heavy items back. Parcel monkey was excellent. They used parcel force. Great service. Would recommend.
23/11/18 by Customer
Seamless. No problems.
23/11/18 by Customer
Absolutely terrible! I waited in all day and they claim that someone came to another courier. They did not! They claim they put a note through the door. They did not! There is no phone support, so no one to actually contact when things go wrong. I waited in all day as they couldn’t specify a time to collect between 8am-6pm, only for them not to show up. And to top it off it takes 5 days for them to refund me my money. What a joke! I will not be using their “services” again.
23/11/18 by Michelle B
Booked Friday afternoon for a package to be picked up by Courier on the Monday for delivery on Tuesday....Email on Tuesday saying package will be collected Thursday for delivery god knows when!!! Took parcel myself 250mile round trip on the Tuesday!! Jokes!!! Will never use again
23/11/18 by Customer
Save yourself a lot of hassle and headache and dont bother with them. I paid to have a document shipped internationally. One week later, got a message saying the address was "undeliverable" (but I had mailed things there before). They gave me three options: well destroy the item (this was an important legal document), go to Southampton to pick it up (79 miles away), or pay even more to have us return it to you (is that even legal??).
23/11/18 by Fary
Pay Peanuts get Monkeys Terrible service lied about failed collection a terrible company avoid at all costs would be better off using pigeon post
23/11/18 by Mitch Richardson
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
