We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Volumetric weight RIP OFF. Apparently they dont go by how much an item actually weighs these days. I sent a very light parcel, less than 7kg but Parcelforce (books through PM) claimed that the volumetric weight measures 49kg!!! And have charged an additional £52 on top of the £14 already paid. It wasnt even a very large parcel. Be careful when booking as it doesnt matter what your accurate measurements and weight are nowadays. Impossible to deal with Parcel Monkey as they just lay blame with Parcelforce and vice versa. Would be helpful if there was a volumetric weight calculator on their site and you were warned to use it before booking
14/11/18 by gemma jones
Gave me a very good deal on Parcel Force service to Netherlands. Everything straightforward, easy tracking and very fast delivery. Recipient equally delighted especially as she sent me a parcel at same time and it was redirected by courier to wrong address! Full marks Parcel Monkey!
14/11/18 by Sheila MacIsaac
Have to send care packages to a family member in the Maldives and cant believe the speed of the delivery. Instructions are always clear and the price is always competitive and tbh wouldnt trust any other carrier as they have proved themselves worthy!
13/11/18 by Ruby
Overall good experience! Had the chance to know where approx. my parcel is and when about it will arrive.
My parcel got a little damaged on the outside but nothing significant on the inside got damaged - to be fair it was a simple, thin cardboard box.
What I really liked (even though that service wasnt necessary for me) is that I could see on the Website who received the Parcel (Surname and initial of first name), when it got delivered and how the signature looks like. Gives a secure and good feeling when you didnt / couldnt accept the parcel yourself!
Would recommend their service!
Very friendly delivery Woman!
13/11/18 by Customer
GREAT VALUE, VERY QUICK DELIVERY
13/11/18 by Mr Gary Ince
I paid for the collection nearly a week ago and they advised of a Friday (same day) collection. The parcels were not collected. I complained and they promised collection for the next day. Again no collection. This has gone on for 5 days. They say sorry every day, arrange another collection and then dont collect. They have refused any kind of reduction in the cost of the 24hour service I paid for and they are now refusing to refund me full stop. I have asked them to call to discuss and they dont, I have sent 11 emails to which I only get an empty appolgy and no collection. I tried this service to deliver items for my new business and all it has done is caused my embarrassment with my customer who now has actually said I am lying to them about even sending the parcel. I will never use this service again.!
13/11/18 by Graeme Herberr
Great service. Easy to book. Parcel picked up next day during time given.
13/11/18 by Denise
I sent a 4kg parcel to Slovakia last Monday, it hasn’t been delivered yet. The website is really annoying, as it didn’t let me put it a foreign phone number for the delivery driver to let the receiver know when the parcel would be delivered. I had to put in my own uk number to let the website take me to the next stage. I have been following where the parcel was, and it hasn’t been delivered as there was nobody home, and I also added delivery notes to the delivery driver to leave parcel at neighbors, which they didn’t follow. So at the moment I’m just waiting for miracle to happen, as they didn’t try delivering the parcel again today. There is no way of contacting anyone, as it’s out of the UK dpd companies hands. They might send the parcel back to the sender... All this because the website didn’t let me write the receivers foreign number in. Other websites do, which is very helpful as they can contact the receiver and ask them if they are home for delivery and if not, discuss the options. Won’t be using parcel monkey again!
13/11/18 by Customer
Second time using ParcelMonkey, first time was an international to UK delivery, second a UK to international delivery. Very straightforward, best value around & no problems at all. Thank you!
13/11/18 by Customer
Smart collection and delivery
13/11/18 by Vic Alfrey
Simple and comprehensive. I have eventually had problems with most of the delivery companies Ive had contracts with, and was dumped by my last one for being too small.- Parcel Monkey was a great solution.
13/11/18 by Matt
Easy to do and delivered on time
13/11/18 by Diane
Straightforward, good price, parcel arrrived on time
13/11/18 by Customer
Having received quotes well over double the price to courier parcels (3kg each) to South Africa and Spain from the UK, I was sceptical about using a service that came in SO much cheaper, but Parcel Monkey delivered on schedule, in perfect condition, no issues at all. Their shipping labels even make it easier than some other more expensive services. I would recommend without hesitation.
13/11/18 by Customer
Parcel Monkey said the parcel would be collected from my house on 6th November between 8am and 6pm I took a day off work and waited in all day but parcel not collected, I did NOT get an email or text to tell me it would not be collected. They rang the next day late pm to confirm another time for pick up and the lady said do not worry it will be delivered by Friday 9th, she obviously was giving bull as parcel was to go to New Zealand, its now the 13th and it still not arrived at destination.
13/11/18 by Customer
Excellent service, picked up and arrived in Italy in 4 days!!
13/11/18 by Mr Gino Cortellessa
Easy to use service
Just fill in the fields, parcel collected and delivered with no fuss
13/11/18 by Alan Blackmore
Order placed 6 Nov Courier should have picked up 7 Nov within office hours. Courier arrived at 18.07pm when Business Centre closed and in darkness. Query re second call not responded to. Finally cancelled order with Parcel Monkey and requested refund as delivery required by Fri 9th Nov and alternative arrangements had to be made urgently
13/11/18 by Westgate Pest Control
Good job ????
Parcel picked up and delivered fine
13/11/18 by David Peter st romaine
Great service
13/11/18 by Ray Long
Parcel picked up from me 6 days ago. Still not delivered
13/11/18 by CMorgan
Collection was not made on specific date given....when called, I was told that the local depot could call to rearrange at another suitable day, which also never happened. The parcels were eventually collected the following day only. Not impressed. Such an inconvenience having someone wait around all day for collection as no specific time could be given...but then at least they were dropped off the following day with me here.
13/11/18 by Customer
I was very impressed with both the prices and the efficiency. I ordered a pick in the morning and it was collected a few hours later.
13/11/18 by S. Johnsen
Once again very satisfied with this company
Good collection and always on time - arrived in specified period and in good condition
Good value - I am a regular user :o)
13/11/18 by Denise B Norfolk
Excellent no problems, all way use Parcel Monkey. thank you.
13/11/18 by Mrs Viscuso
Great reliable service and easy to book, plus all at a great price, would recommend.
13/11/18 by M holder
Good format, easy to use & great prices.
13/11/18 by Winston Brown
I left a note for the delivery drive not to leave the parcels with the next door neighbours however the delivery driver left the parcels at the next door neighbours. We received a message from DPD that the parcels would be delivered between 12:00 and 13:30 however the parcels were delivered to the neighbours at 11:30, I’m not impressed this time
13/11/18 by Mandy
Fast delivery, item was well packaged. Not the cheapest delivery option.
13/11/18 by Dick Gumshoe
shocking! never picked up on arranged date. message their live chat (as there is no phone number) was told it would be picked up , no assured me it would be. Would email me to let me know what was going on, as they know I needed next day delivery! never heard a thing .never picked up ! never emailed back. Will never use again !
13/11/18 by joanne
Organised through Parcel Monkey two parcels to be collected Devon, UK by DPD Tuesday - delivered French Alps following Thursday. Very reasonable price and smooth transaction again. Thanks
13/11/18 by Customer from Devon
really good to deal with, would recommend
13/11/18 by Natalie Koncsol
Parcelmonkey are one of several UK resellers of services from carriers such as Parcelforce, DPD and DHL. Their current main advantage for me is that they offer cheaper insurance for higher value items than the other resellers, particularly for overseas destinations. Theyre not, yet, my first choice for ordinary parcels over 2kg (under 2kg I send by post).
13/11/18 by Peter Reynolds
I opted for a door to door option but at the other end they contacted the consignee to go to the office and pick up parcel
13/11/18 by Shideh Safi
Really happy with this service. Price was less than half quoted by parcel force directly. I dont know how they manage the service prices, but Im thankful they do!
13/11/18 by BT
These guys dont monkey around. Always a fast process, love their service.
13/11/18 by Peter
Overall parcel monkey should be a five, but there is one parcel co DHL that they should drop, they provide a shocking service
13/11/18 by miss sc sullivan
Very unhappy with they’re services. I’ve been using them for the past few months. When it came to few items being damaged due to being miss handled they started to ignore my message and at the end refuses to pay for the damages even though item were insured and sent properly packed. Will never use them again. Avoid Avoid Avoid!!!
13/11/18 by Kamil Kierzek
Great service. Polite and friendly delivery drivers.
12/11/18 by S collins
Criminals - I was contacted about my review. I received some correspondence from Parcel Monkey, breifly with a sort of an apology. Then they ignored me again. I contacted chat and was kept on for 90 minutes as they refused to give me any support or direct me to information. Now I am ignored again and still £558 down. The Directors Andrew Faulkner Stuart Faulkner Timothy Brown David Dowman Navin Ramiah All complicit in fraud of the people. Parcel Monkey are criminals supported by Parcel Force who actually stole the package.
12/11/18 by DHTM
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