We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,535 reviews.
I have used Parcel Monkey for international deliveries many times and very happy with their excellent service. Tracking system is so good and I have been impressed by the prompted delivery each time.
02/11/18 by S. Sharpe
Parcels not collected at drop off point. Should make it clear regularity of times parcels will be collected, 12hrs later is not acceptable. Overall not that impressed with DpD service, they need to sharpen their tracking service. Customer care is diabolical!
02/11/18 by Tracy
Brilliant service, parcel arrived from UK to USA in 3 days.
02/11/18 by Customer
Excellent service theresa
01/11/18 by Customer
Dont use this company. They took my parcel and lost it. Then have been messing me around not responding and saying the claim is being processed for compensation. They parcel was insured through parcel monkey at extra cost to me. They then claimed that I will not receive compensation as the parcel contained banned items. When I asked what these items were they stated personal effects. I discussed this with consumer affairs and basically was told that this is a scam so that they can keep parcels or return them at cost to the consumer. However when I asked them to return mine they told me it had been lost. The banned items were apparently books and clothes. I think this company will be in trouble for fraudulent behaviour and I would avoid them at all cost.
01/11/18 by Court
First time used ParcelMonkey, all went very smoothly.
01/11/18 by Lesley
Easy site to find comparisons
01/11/18 by Mrs susan Tucker
Excellent service
01/11/18 by CollectPlus Customer
Great
Parcel force delivered two days before I expected !!
01/11/18 by Customer
I have booked a collection twice and it has not been collected I am now trying for a third time and looks unlikely to happen as its now 5.13pm. I have contacted support several times and all they say is wait till 6 and then when they dont arrive book it again. I havent been able to get reason why the courier hasnt arrived. I will never use Parcel Monkey or Courier again.
01/11/18 by Customer
Everything was done as and how it should be. Will use again.
01/11/18 by John Brightwell
Found the site a bit awkward to sort out but got there in the end service very good
01/11/18 by Anthony
Avoid like the plague! I use these guys to send a small parcel to China 2 months ago. We contact them daily and they cannot give any information as to the where about of the parcel. The poorest service I have ever received
01/11/18 by Ben
First class service all the time. Will recommend A*
01/11/18 by CustomerAnn
God help you if you deal with these people! First red flag should be that they have no telephone number to call in case of an issue! Also, 2 orders I had with them both went horribly wrong! Firstly, an item broken in transit by courier I had to claim for, they need pictures of the damage in order to claim!!! How on earth do you provide that when you sent the parcel that wasn’t broken- you cannot claim without pictures! Also, they claim that couriers who do not arrive, pick up items that never left and do not bother to try to investigate this occurrences! Steer well clear of this company, they literally do not know how to communicate- hence no contact details for them!
01/11/18 by Steven Stroff
Bad!! I weighed my items paid for it and sent them. DPD collected it and it was delivered from the UK to AUS within 5days.. THEN.. I get notification from my bank... and an email from parcel monkey saying they are taking £41 extra as they say my 5kg parcel is 15kg..... NO phone number to contact them just emails.. NOT HAPPY
01/11/18 by Customer
ALWAYS FAST PICK UP AND DELIVERY ,,INTERNATIONAL AND U K.. CHEERS AGAIN Eddie
01/11/18 by Edward Lamotte
We have used Parcel Monkey several times now and every time the service is second to none. They pick up the day they say and our parcel arrived here in France on the Monday , was picked up late Thursday afternoon. A much better service than if we had purchased items from companies and they had sent, this way we buy what we want and send it to family who then pack it for us and we organse the pick up. Easy peasey, thank you Parcel Monkey
01/11/18 by Mr Norman Dawson
Great - using them for ages now - no problems - good prices.
01/11/18 by Rich
Great price, easy to use
01/11/18 by Customer
Brilliant service will definitely use again thank you
01/11/18 by JOHN BOWES
Excellent service.
31/10/18 by Customer
Pleasant driver and all went well. Thank you.
31/10/18 by John Goodson
great services. Easy to use and relatively cheaper than other. would recommend it 100%. Only problem is its not clear which country they can ship to. There is no indication for that, you just have to try and see if it asks you to pay.
31/10/18 by Customer
Easy to use and kept informed. Shame parceforce were rubbish and parcel arrived damaged and contents broken. Will never use them again.
31/10/18 by Anne Eckhardt
Fast super efficiency, really easy to use and great prices. Definitely be usuing them again.
31/10/18 by paul
My parcel was collected promptly as promised and arrived at its destination as promised and within the requested time required...very happy
31/10/18 by Mrs C
Quick and easy to set up
31/10/18 by Customer
Perfect,delivered as promised in 3 days also very good price
31/10/18 by Marcela
Good value for money and punctual service
31/10/18 by Rag Doll
A terrible network of Parcel Monkey, DPD and DTDC. Parcel collected from London for delivery to Mumbai and for seven days no movement until I continously chased it regarding it. Called 10 different customer services. It was at their warehouse without moving. Finally had to collect it in person and get it delivered to India via friend on flight. A Waste of 10 days. Avoid it. better to use other parcel services. On top of that, they charged me extra because parcel was overweight. Even though it was documents and clearly mentioned. And even though the parcel was not delivered anywhere or returned! collected in person.
31/10/18 by Customer
Champion service will use again and again
31/10/18 by kevin angus
Having booked a collection on Sunday 21st October for 22nd October - I am still waiting for this collection. I have rebooked and even had the courier collect another parcel and say "I get paid more to come back". I even booked a different courier in the hope that 1 courier would turn up Friday. Spoke to customer service several times. Still no collection as promised again today!!! Then they just cut off the live chat, no comments at all. Unacceptable to wait 8 days have booked 5 collections and still to get 1. Not to mention days waiting in. I have nothing better to do than wait!
31/10/18 by Libby Trimble
Really top service will use again
31/10/18 by Mr Kenneth pugh
D fab service will be using you again xx
31/10/18 by Custommandy price
Very impressed with Parcel Monkeys service. First time user. Affordable and reliable. Collected 2 large boxes from Newtownabbey, Co Antrim and delivered to London the next day. Excellent service
31/10/18 by Katrina McStravick
Consignment of 2 parcels..one went to customer in London and was smashed to bits(2 oak legs 350mm by 40mm broken). The other parcel on the same order was sent for some reason , to Bristol ?? ! Incompetence on a spectacular scale with no redress.. I will be avoiding both Parcel monkeys and the parcel monkeys at Parcel force in future !
31/10/18 by Phil Devon
great service no issues at all thankyou
31/10/18 by Mrs M Beattie
Object sent arrived damaged and broken. Shocking
31/10/18 by Customer
Great service and price
31/10/18 by MANJIT TAK
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