We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,535 reviews.
Great service
30/10/18 by Customer
parcel lost, the same reply from last 2 months, really bad customer service, they need to check their past reply, every time I ask them for parcel and they gave me the same reply, "we will get back soon", this is only replied I get and they do nothing from last 2 months, stay away from this company
30/10/18 by Afzal
I use DPD booked through Parcel Monkey to send to Spain. Every delivery has been made on time, never had a problem, unlike with previous couriers. They pick up when they say they will, great tracking, totally reliable service.
30/10/18 by Margaret
FAILED TO COLLECT PARCEL, EVEN THOUGH TRACKING INFORMATION SAID IT HAD BEEN DISPATCHED!!! TRIED IN VAIN TO SPEAK TO SOMEBODY SO HAD TO TAKE TO PARCELFORCE DIRECT.
30/10/18 by GO SOLENT MOTORHOME HIRE
I would recommend Parcel Monkey to get the best deal on shipping parcels abroad.
30/10/18 by Mr M Brewin
Fast, next day delivery. No problems, good easy transaction
30/10/18 by Billy Batson
Really good service easy to use have recommended to friends and family will use again
30/10/18 by Customer
good coms collection on time
30/10/18 by david turner
Delivered on time and without issues, will recommend your website to friends.
30/10/18 by Customer
User friendly, clear instructions & great value
30/10/18 by Stevie H
booked a parcel for 24 hour delivery- six days later- after several days talking to their customer service parcel still not collected and now five days to wait for a refund - no phone contact available- no manager available to take problem higher up- they tell you to wait until 6pm to see if parcel is collected and then guess what they are shut at 6pm so you cant talk to customer service until the next day AVOID USING PARCEL MONKEY
30/10/18 by Chris Hewitt
Very competitive price, really easy to book and reliable service. Used twice now for very awkward packages and had great experience. Definitely using again.
30/10/18 by Angelika Kench
Good price for heavy large parcels ! We booked 2 parcels up with a vintage coach built night pram was delivered within 2 days from UK to northern Ireland ! So happy no bumps or dents on parcels or item ! Well cared for during transit Many thanks
30/10/18 by Jackie Hynes
As usual, quick, efficient and dependable.
30/10/18 by Slinky Malinky
Excellent service fast reliable and good value for money
30/10/18 by Jerome Matisonn
I will don’t use the PARCEL MONKEY never again! I send a laptop to other country but because the laptop was in LIST they didn’t send it! Until here was my mistake because I didn’t attended the list. But I dropped the laptop in a collection point in Monday morning I paid £73.06 to send it and they inform me in Thursday that is not possible to send it with this service. Then charge me £27 to return it back to my address and then they refund me £28 of 73.06 that I paid. IN THIS COMPANY THERE IS NO ONE TO SPEAK IF YOU HAVE ANY PROBLEM WITH YOUR DELIVERY. You can to text message and answer you after one - two days. So I think this is the most ridiculous company that I ever use. I WILL DON’T USE PARCEL MONKEY NEVER EVER AGAIN.
30/10/18 by Mr Petros Vasileiadis
Collection was to be between 8am -6 pm. I sent a message confirming my address and if it was definitely being collected was assured it was. This didn’t happen am waiting for a reply after two messages being sent. Terrible service should pay people back for waiting in all day for NOTHING Should have knew this was a **** company,I had just booked the collection and got an email telling me my parcel was in Southampton!
29/10/18 by Phyllis Mcconnell
It is very convenient and easy. I like this service.
29/10/18 by Customer
Brilliant service and had and best cheapest parcel quotes
29/10/18 by Customer cam
Quality service.ease of use, speed of service and prompt delivery make this my preferred parcel delivery option.
29/10/18 by Elaine
I give Parcel Monkey 5 stars. They always pick up my parcel on the time and date that they sent me, In addition my parcel always arrived on the date that they told me. I have uses Parcel Monkey for the past eight years. Sending parcels to my family not only in the U.K. But also to my family and friends in France and Australia.
29/10/18 by Tricia G
Appalling experience. Parcel was misdelivered three times, even though the address was a Collection point. Now I have the choice between destroying it, or paying twice the original delivery cost to get it sent back to me, where I will have to pay to get it redelivered (obviously this time using a different service). Any attempt to get into contact just puts you through to ineffectual, poorly scripted and asinine web chat. Astonished that I have to pay for someone elses mistake.
29/10/18 by Philip Dennis
Website was great easy to use. Parcel force on the other hand was a joke......
29/10/18 by Customer
Failed to collect parcel for one week (so far) shambolic.
29/10/18 by clive
Parcel delivered on time and on good condition so great for me and recipients.
29/10/18 by Carol Palmer
As a small independent business owner, a courier is effectively an extension of my business. I spend £££ buying and paying to store boxes, bubble wrap, polystyrene, air bags and brown tape with tons of ‘FRAGILE’ wrap and then spend hours wrapping items to account for carefree handlers or those on such a tight timeline that their attitude to every parcel is chuck and drop. What happens to these parcels en route if they arrive to my customer snapped or broken? Twice this happened in the same week. Refunds/replacements, disgruntled customers who are inconvenienced, unlikely to return to purchase again, time spent emailing over matters out of my hands I have entrusted to you. YOU do this to my business. It borders on sabotage and you seem to have pipped airport baggage handlers for having a bad rep #thumbsdown
29/10/18 by Linda
Excellent all round service, easy to use website, good prices, great choice of service, easy to book, delivered as expected very please will use again
29/10/18 by alison Barber
Absolutely shocking I guess it’s all fine if it goes to plan but if you miss a collection and want to speak to someone....forget it!
29/10/18 by Mr Marston
First time I have used Parcel Monkey but I am very impressed.
29/10/18 by Paul
Easy to use and exceptional service
29/10/18 by Rachael
All good - collected as arranged and delivered quickly and safely with good communication throughout
29/10/18 by Redmagster
Excellent Service. The parcel arrived on its destination so fast!!. I highly recommend this company!!!
29/10/18 by Customer
I used Parcel Monkey to send two boxes from the UK to the UAE. I paid for the three day express service however only one box arrived after 4 days and the second box arrived after 5. I also had to pay just over £100 in import duty which I wasn’t expecting - it would have been helpful if, at the time of sale, Parcel Monkey warned that imports from the UK were subject to import duties. My boxes did however arrive in one piece and the price was the most competitive I could find (although I do wonder if I would have found a cheaper offer if I wasn’t looking for a three day express service ...)
29/10/18 by Khsjsks67
Great service, just have 1 bug, when you sending to UK there is some addreses with NAMES WITHOUT NUMBERS, and system doesnt let to send parcel without numbers on address!
29/10/18 by Customer
Couldn’t fault this company parcel arrived safely and on time
29/10/18 by Customer
I booked a delivery with a 4-7 day service. I wasn’t made aware at the time of booking that, once dropped off, the parcel may sit for several days before it’s collected by the courier. This is, in fact, what happened, meaning that from the parcel being dropped off, we have actually paid for a 10 day service.
29/10/18 by Sara
Easy to arrange and parcel arrived In France within the 2 days as stated and kept informed all the way.
29/10/18 by AUDRA
Very fast delivery
29/10/18 by Lukáš Váhala
always a good service,
29/10/18 by scooby gaz
great service. Have used it couple of times and never any issues. Thanks
29/10/18 by Miss C Cicho
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