We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,538 reviews.
Useless customer service. Pathetic. Do not use.
17/09/18 by nik mak
DHL CHARGED SOME AMOUNT AS WELL. There was a hidden charge which until now I dont know what it was all about. Apart from customs which was said before but DHL charged some unexplainable amount and they couldnt find Airway bill from Friday until today. So the parcel will be delivered at home address tomorrow, they said. And also when asked about the charge they said it pops up as an extra charge which they think it could be for DHL. AT LEAST WE SHOULD HAVE BEEN NOTIFIED THIS WILL HAPPEN IN ORDER TO GET READY FOR SUCH THINGS. Any ways its an experience but the service us good and will do it again
17/09/18 by NKUNDWE MWAKATOBE
this company is the worst company in the whole world sent a parcel to germany they didnt deliver to house sent to a depot then after a week of getting know where with them I contacted DPD who I thought was the courier to be told it had been recalled then got told it was coming back to me but it went to them at Southampton and I got to wait for them to sort it out you only get generic answers to any question either on message or live chat they dont care even email I sent to claim money back has not sent response to me DO NOT USE THIS COMPANY
17/09/18 by a baldock
Excellent service, from booking to delivery, easy to follow website and instructions, would definitely use Parcel Monkey UK again.
Thank You
17/09/18 by Steve Wilkinson
Used the company twice been happy with the service
17/09/18 by Stacey Yapp-Emmerson
The worst customer service you can expect in the world, these people take your money and then you are on your own, if courier doesnt turn up for collection or your parcel gets lost you can bark on your own all day long as no one will answer your query, no phone number to call, their chat is selective so if you are to send with them they will answer, if you want to make a claim you are ignored, you will never get your money back whether you pay full insurance or you dont. I learnt my lesson now!
17/09/18 by Makaki Miloud
Good value, easy and efficient service.
17/09/18 by Julie
Always a quick and efficient service. Good prices too.
17/09/18 by Lime Modern Living
Great service. Was fast and easy
17/09/18 by Customer
Sending ONE A4 letter to Iran - guaranteed 2-3 days delivery at a charge of FIFTY FIVE POUNDS - Parcel Monkey then use Norsk-Global who in turn use Courier. 10 whole days after collection and letter is still in UK - so guarantee of delivery for FIFTY FIVE POUNDS untrue - post office at normal rate would have been much faster. Apparently Parcel Monkey have really out of date Sanctions Warranty paperwork - who despite being told numerous times to update have not done so - each time the letter arrives at Heathrow -- gets rejected by Courier until another round of updated paperwork is attached - although why this cant be all checked off by Norsk in the first place is beyond me - also impossible to get through to Parcel Monkey on the phone. If you are in the business of posting letters and parcels - then up to date paperwork should be a given - especially when your postal partners keep telling you to update your system - FIFTY FIVE POUNDS for one A4 letter simply wasted - just to finish - nobody contacted me about the issues - only when i started to try and track did these issues come to light !
17/09/18 by Karl Jones
30kg bag delivered from Scotland to Slovakia in 5 days for £22 ! Excellent!
17/09/18 by Customer
excellent service
17/09/18 by richard parsons
Easy to get a quote and use. the emails gave clear instructions.
17/09/18 by Customer Tracy
Had to deliver a large package south of the border. Didnt know where to start. Found on Google. Easy process, will use again!
17/09/18 by Stuart Gillies
always fantastic
17/09/18 by andy
Great, easy peasy
17/09/18 by Customer
Damage package , nobody inform me,the package never arrive.
17/09/18 by Customer
Fantastic service & good value
17/09/18 by John White
Everything is very good .
Until you need to amend anything.
Then communications get a bit shake.
I yried to changet a collection date after booking and it never got through.
I did it a second time and it did as fare as I could tell .
Ther was no confirmation of my change.
And not even a recipe to say I had contacted you .was it on a weekend possibly.
I lost confidence at that point.
17/09/18 by Graham durrant
Very happy with the service, will be using again. Thank you.
17/09/18 by Ian Phillips
Driver didt collect item on day I paid for. No note left. I waited in all day nothing!! Had to rebook for the next day and wait all day again for the driver to admit he didnt come the day before
17/09/18 by Customer
Parcel Monkey are a broker and as such take absolutely no responsibility for ensuring your parcel arrives or provide you with correct instructions for all the documentation or wording required when shipping items abroad. They do not provide insurance for ‘personal effects’ and I have discovered why. It is because they have no intention of completing the delivery. I have posted much needed items to my daughter who is backpacking in abroad and the goods are being held in customs and parcel monkeys chosen courier is now trying to charge me an additional $256 to get them in their way. Promised deliver 4-5 days already been 2 weeks and no sight of them. Parcel Minkey will not help or speak to you. I would avoid this method of transporting anything along with Courier who are even more appalling to deal with. So misleading, they may be good with local deliveries but do not send abroad with parcel monkey. You or your recipient will never see your goods again without a lot of hassle and a huge bill. So upset about the whole experience and still ongoing, no thanks to parcel mionkey.
17/09/18 by Happy days
Trouble free, service, would use again.
16/09/18 by Sheila Wiltshire
This isnt the first time I have used Parcel Monkey and it definitely wont be the last. Everything runs so smoothly from finding the right carrier for my goods, to booking, then tracking and finally the delivery.
First class all the way.
16/09/18 by Roy Rees
Booked 3-5 day air express estimated 10 days more than double.
16/09/18 by Customer
Great service easy no navigate on the website
16/09/18 by John
I always use parcel force through monkey and as usual all is good and on time .
16/09/18 by Paul
Was great that you helped find a delivery service. However, what let down the service, was on parcel monkey documentation it was collection Monday and delivery Tuesday. But on the delivery service paperwork it was pick up Tuesday and delivery Wednesday Wasted a whole day waiting for pick up.
16/09/18 by Customer
I found Parcel Monkey UK a great way to send parcels. Very easy to do online. Plus the tracking of your goods was easy.
16/09/18 by Leonard Lean
Simple and Reliable!
16/09/18 by David
I have sand parcels 2 weeks ago , I don’t know where is my parcel .
16/09/18 by Pragna popat
Goods to return to supplier, Well done collected when said and delivered on time to get my refund
16/09/18 by Mr Underwood
Followed recommendations on eBay forum, pleased I did
16/09/18 by Becs
Had to fetch parcel back, failed delivery. Could not find the block of 30 flats. The only building on the street. Impressive.
15/09/18 by Wayne
cheap and efficient
15/09/18 by Vicky
Very easy to arrange by phone (have problems with computers) colle tion was same day and delivery next day. The cost of this was surprisingly low. Will certai ly use again if occasion arises.
15/09/18 by CustomerB.J.Syrett
All plain sailing
15/09/18 by Customer
Don’t pay for insurance. When your parcel gets trashed they say it was inadequately packaged without even bothering to inspect it. Then they offer you a goodwill payment of half the claimed amount. Ripoff merchants.
15/09/18 by Gerry Wickham
Excellent service, good price, easy to follow instructions, easy to track progress online. Definitely use service again.
15/09/18 by neil
Was shocked at the cost to send a package from Uk to USA but it arrived in 4 days very impressive
15/09/18 by Customer
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