We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,536 reviews.
My parcel went from Birmingham to rural south France in 2 days, absolutely amazing!!
02/10/18 by Miranda Wilkinson
I sent a parcel through this company with parcel force chose a 48 hour delivery and a week later my parcel still hasnt arrives
02/10/18 by Customer
Good service. Prompt
02/10/18 by Muin
Couldnt ask for a better service. Almost always the cheapest shipping I can find, and always the fastest. Will continue to use. Also very helpful when there is a problem.
02/10/18 by The Invisible Man
The site was fairly easy to use, but having to find a phone number for the recipient before we could complete our order, was awkward. Otherwise everything was great.
02/10/18 by Yvonne George
Sent a parcel to Cyprus via Parcel Monkey and DPD but it never arrived and information as to why not is slow and not forthcoming.
02/10/18 by Yvonne Marston
Fab service thank you
02/10/18 by Annette
I now dont use anyone else!
01/10/18 by Judy H
Updates sent by text on arrivals or pick ups - fab service.
01/10/18 by Judy H
Always reliable!
01/10/18 by Judy H
Great comparison website - thank you!
01/10/18 by Judy H
Picked up the parcel late. Delivered it even later after a temp lost. Wouldn’t recommend. Poor service, just go direct to DPD or Royal Mail. Maybe more money but for a good reason.
01/10/18 by Customer
Great service again
01/10/18 by Customerj john rawlings
After using Parcel Monkey for about a year i can say that im very happy with the service they provide. The choices of companies are good too.
I will continue using this service.
01/10/18 by Ben walker
Always good prices and label comes in an hour.
However last time i used them there was a mysterious charge of under £1 on my card some days after i paid for original label from parcelmonkey which i enquired about and was told they will get back to me but no one did.
Will keep an eye this time if happens again will contact my bank
01/10/18 by Bizi belfast
another parcel on time
01/10/18 by Customer
Very easy to use web site. simple to enter parcel details and choose carrier.Straightforward to get price and book collection.
Prompt collection and delivery by Royal Mail ParcelForce
01/10/18 by Dennis
The package wasnt even picked up! Thanks Parcel Monkey, thanks Parcel Force, you guys are just so reliable.
01/10/18 by Nader
Booked A Parcel Collection Via Parcel Monkey with Parcelforce and they never collected. This isnt the first time either I have been waiting for their online chat to answer for 20 minutes now Dont use a company that has no telephone number its because they get so many complaints they go online only Wont use again
01/10/18 by Andrew Oldham
Parcel collected and delivered on the dates promised. Thank you
01/10/18 by Gill
Best service Ive used and their tracking app is brilliant. Turned up when they said they would and kept me informed on delivery.
Highly recommend them.
01/10/18 by William
Up until recently I had no issues. But now they have charged me for a non existent parcel and they are asking for proof the actual parcel I sent is the size I say it was. I have sent them all the photographs of the item, its official size specifications according to the manufacturer and yet this is still not enough. Apparently I would have to go back in time take a picture of the initial parcel before sending it.
01/10/18 by Only Me!
Excellent first class service
01/10/18 by Ian Whitlam
Great service.
01/10/18 by Irene Stein
Good communication, easy tracking, fast delivery.
01/10/18 by Customer
Easy, cheap and always reliable.
01/10/18 by suzy
Goods arrived within 4 days. Great Service
01/10/18 by Terrence Williams
Excellent Service, highly recommended.
01/10/18 by Savvy Girl
Did not reply to our emails on this and previous occasions. We will reluctantly use Parcel Monkey only when really necessary. Customer service = Zero points.
01/10/18 by A Wiltshire
Did what was asked. Pick up and delivered on time.
All good
30/09/18 by Warwick
Great parcel delivery prices to Netherlands - fast delivery. I have used this service numerous times, and it has been a smooth process.
My only contention is that they keep your credit card details on account, and it is not easily deleted.
30/09/18 by Trevor - Ringwood
Despite choosing a 24hr service, parcels were delivered 3 days late. Parcel Monkey did not care, only pointed out that it was not a guaranteed service. Something I hadn’t noticed when booking. Cheers Parcel Monkey.
30/09/18 by Lisa Abell-Farrelly
Great service and easy
30/09/18 by Christine Barron
First and last time using company... never turned up on day of collection after waiting in all day. Paid extra for a two man team (only one arrived)! When asked for a partial refund was told that the next day delivery only counted from when collected! So if you need something important collected on time stear clear
30/09/18 by Chrissie Martin
Very fair prices easy to arrange they handle with care recommended A+++
30/09/18 by Mr Trevor Harwood
Your service was incredible. It was so easy to pay online and then drop box off at local post office. The parcel was delivered to its destination in a very timely manner!
30/09/18 by Leslie M.
Have used this company a few times and will continue to do so as very pleased with the service.
30/09/18 by Carolyn Hogarth
Efficient and reasonable price
30/09/18 by Dot
Timely delivery at a reasonable price. I was having my package picked up from my moms in UK and deliveted to me in France. The only problem we had was finding a way to print the shipping label. It would be great if the pick up person could privide that service.
30/09/18 by Keivan
Transparent, simple, time saving, reliable..5 stars
29/09/18 by Customer
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