We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,538 reviews.
I sent a parcel to Iran , It has delivered on time, and I recommend them 100%. thank you very much
09/09/18 by Zhila
Great price and easy.
08/09/18 by Customer
2 x 16” tyres, taped together, no printer required, by Parcelforce and only cost £12 for next day delivery.. possibly the cheapest easiest parcel I’ve ever sent
08/09/18 by Stephen
Excellent as usual
08/09/18 by Paul
Awful. Booked a collection with Parcel Monkey for DX. No one called to collect, re-booked for the next day, no one came to collect, re-booked again and yet again no one. You cannot call or speak to anyone, just leave a message for a reply some hours later. No interest in their customers or finding out what the issue is, just keep asking you to re-book. NEVER AGAIN!!
08/09/18 by Nick Muir
Parcel Monkey is fantastic but the local company in Copenhagen is poor as the only way my son finds out that it is awaiting collection is from the tracking details. He was at home on the day that someone was supposed to have called.
08/09/18 by A. Coulthard
All good first time useing no mistakes
08/09/18 by matthew
Parcelforce were great!
08/09/18 by Richard Howes
Using Parcel Monkey was straightforward and saved me some money rather then going elsewhere, the drop off point was local and delivery time quite reasonably, I would ad have used them again
08/09/18 by Mr Trevor Harwood
A very good service I wish I had known about before. Will surely use them again.
08/09/18 by Mrs Elliott
Easy to use and very good service
08/09/18 by Barbara Robinson
Would not recommend, have sent us a fake invoice for £52.60, as according to the invoice we declared it was a service of up to 25kg, they claim it was 10kg so why the extra charge!, disgusting to say would have rated zero if we could!.
07/09/18 by m harrison
Excellent service! Highly recommended
07/09/18 by Customer
Always good!
07/09/18 by Mag
Great Service Great Price
07/09/18 by Terry Lewis
Excellent service
07/09/18 by Kieran McGuirk
Easy process. Competitive prices and convenient with drop off option. Recommended
07/09/18 by John Roberts
Easy drop off at local store.
07/09/18 by Customer
I sent 11 boxes from Scotland to Spain and they all arrived in perfect state within 3 days. I would absolutely recommend parcel monkey to anyone.
07/09/18 by A.G.C
After three weeks of silence parcel in transit the parcel was returned to me as insufficient address. Despite having mine and the recipients phone number and email address, no attempt was made to contact. And then parcel monkey refused to even refund the postage paid. I shall take my business elsewhere
07/09/18 by n duckett
Another good delivery
07/09/18 by Chris Grainger
Good easy transaction
07/09/18 by John Alexander MacDonald
Appalling. Theyre a total shambles. Send incorrect messages about delivery arrivals, which dont correspond to what you booked or indeed turn up. Fail to tell the delivery company ( equally awful, avoid DX)correct delivery number etc etc. I am still chasing a delivery that was supposed to be delivered 24 hours ago, Parcel Monkey should be avoided at all costs. I doubt I will ever see my shipment.
07/09/18 by Prudence
Great service
07/09/18 by Gary crossland
The item was very damaged will not use again
07/09/18 by Mathew Wedge
Fantastic service when I need a parcel delivering quickly
07/09/18 by S.Evans
Excellent experience
07/09/18 by shahid mahmoud
Easy to use website but every time i have used your website which has been alot as i sell online and post parcels regularly to USA, Canada & Australia I always get charged more later! I take my parcels to the post office to get weighed so i know they are the correct weight & size. I post parcels in cheaper and i would use them all the time if i lived closer to there drop off point. I feel like i am getting ripped off by you to be honest as i would say that on average i get charged an extra £3-£5 than promised on your website.
07/09/18 by Customer
Fast and efficient
07/09/18 by Woody
parcel was delivered as expected in the time stated and in good order
06/09/18 by Chris
I have been using Parcel Monkey for a few years now and they have been easy and met my expectations every time. I don’t leave reviews unless I’m very unhappy or very happy! ???? Keep it up Parcel Monkey!
06/09/18 by Richard Arnold
Always use parcel monkey and always been the best.
06/09/18 by Craig Seddon
Perfect service. I will definitely use again.
06/09/18 by Polly
If I could give zero stars then I would! UK mail failed to another couriers on two occasions and Parcel monkey were absolutely no use in sorting the issue. The issue may have been with UK mail however The customer service@ parcel monkey was staggering awful/ non existent . Even if it is cheaper, Do not use Parcel monkey and go directly to the courier Because if there is an issue then at least there will be some accountability and ownership.
06/09/18 by Jeremy Williams
Courier did not pick up my package, I have received no notifications as to its status, and now I cant get a hold of anyone from the courier.
06/09/18 by Customer
The parcel monkey team are absolutely brilliant, we had an issue with the courier not picking up a parcel ,we contacted parcel monkey support and they couldnt have been more helpful . We would totally recommend them to anyone.
06/09/18 by dave and jay
Price as quoted, which is more than some other intermediaries.
06/09/18 by Daz Collins
Professional to deal with prompt pick up and delivery
06/09/18 by Kerrion Marsh
Quickly arranged. Courier collected and delivered on time.
06/09/18 by Glen
Couldnt have gone any better. Excellent.
06/09/18 by Pav
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