We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,538 reviews.
Brilliant door to door service.
15/09/18 by RUTH WILLIAMS
All went to plan
15/09/18 by Dawn
Easy to deal with, very efficient, nice friendly driver, reasonable price.
15/09/18 by C SHAW
The worker came to pick up my parcel on time and was nice but the delivery to the new city was not okay. I have received the parcels with some damages.
15/09/18 by A UK customer
Excellent and efficient service. Really happy. You are the best.
15/09/18 by Ay.
I have used Parcel Monkey various times over the years and always found it a very easy, straightforward process and have never had any problems.
15/09/18 by David Stones
Could not track the parcel. Not much good at all.
15/09/18 by Klassic Keys GB
May be inexpensive but service was fantastic!!
14/09/18 by Customer
Can track parcel but everything was bad experience sent parcel but was sent back to sender. No email no customer quality would not recommend
14/09/18 by David
Absolutely pathetic, I wouldnt use this for a package of any importance. I do understand that if courier doesnt collect its out of their hands, but the fact that they wont try and correct the mistakes, like a good customer orientated company would, is what convinced me to never use their services again. Fortunately there are plenty of good logistics companies around and I will be using them directly in future.
14/09/18 by Justin
Exceĺllent service and so easy to arrange thanks
14/09/18 by Neill Redmayne
Great price, great service. Could not ask for more.
14/09/18 by Customer
Excellent Service quick and easy to use.
14/09/18 by Customer
As always first class service. Loved the parcel was picked up early (9.30) and was delivered on time. I always Parcel Monkey as the service (especially when I send things to Spain) it is always delivered on time with brilliant updates. Well done
14/09/18 by trimbyc
Ive had quite a few issues with Parcel Monkey in the past, their communication can be truly awful as you cant speak to a human being - dont be fooled by the chat or account messages, you are talking to a robot so be prepared for some frustration and delay.
Having said all that my recent experiences have been very good with no issues, so Im giving them 4 stars. Theres no doubt that their pricing is very competitive, particularly for overseas shipments.
14/09/18 by John F
booked parcel as 24 hrs service,paid for 24 hr,it was booked in the alloted time scale for accepting,but parcel was delivered on 48 hr service,so although it was delivered ok and signed for caused me some grief from my buyer who was expecting delivery saturday rather than monday! they were not happy,which made it awkward for me.
14/09/18 by Jason King
excellent service.
14/09/18 by Mr Daniel Daley
Bit of a problem with delivery in Spain but got it sorted so will use you again
Thanks
14/09/18 by Janet Owens-Stott
Rip off now started adding extra money after collecting the parcel of claiming not properly packed. For this month twice 9.00 each so 18.00 Beware!!!!!!!!!!!
14/09/18 by Customer
Waited in for collection, which never came. Cannot call to talk to anyone, not even a chat line. Have to leave a message and wait for up to 3 hours. They were not interested in finding out what went wrong, just whether you want to re-book or cancel. I re-booked and again no one came. I tried for a third time, but still no one came. How many days must I wait in for collection, a prisoner in my own home? What have they done to my reputation, as my customer will blame me fr the delay. What a mug I was to even re-book once! Needless to say I changed company and had it delivered by someone else. Save yourself time and start by using a different company than this lot who couldnt care less about their customers.
14/09/18 by Nick Muir
Would appreciate to get the shipping labels more automatically, but still a great service.
14/09/18 by Client
Very easy and straightforward!
Great service!
14/09/18 by Antonio
Thanks to Parcel Monkey, I found the right courier company for the job. Would definitely use again.
13/09/18 by Mimi
Phew! that was so easy and quick.Well done.
13/09/18 by Mr & Mrs Y And A De Silva
The process was simple and the parcel was delivered on time. Thats what I needed and thats what I got. Perfect.
13/09/18 by Margaret
Parcel Monkey is now my go-to delivery service for sending any parcels small or large to my family in France. At nearly half the post office prices, for a more enhanced service, it’s a no brainer! My most recent parcel took only 2 days to arrive and I was able to track it every step of the way. I have recommended this service to so many people since I started using Parcel Monkey about 18 months ago. Would highly recommend.
13/09/18 by Rachel
An easy site to use when organising a parcel return
13/09/18 by Customer
Very easy, good value and they came and picked it up.
13/09/18 by Customer
Great service. I used time and time again.
13/09/18 by Customer
Terrible experience item was meant to be next day delivery 2 weeks later and 5 failed attempts from the courier the item arrived back to myself as buyer could not take any more messing around. Arrived back damaged and torn basically said it wasn’t packaged probably and should of been in a box. A super king size mattress in a box? If it wasn’t suitabley wrapped you should never of taken it! In the end offers to reimburse my shipping fees as they broke the contract was told I would get them in 24 hours now almost 3 days later guess what not received terrible company and customer service is shocking you have lost another customer
13/09/18 by Peter
Collection prompt and when specified and large fragile parcel comprising of a carbon fibre bicycle delivered intact with great feedback from recipient . Highly recommended service from Parcel Force booked through Parcel Monkey .
13/09/18 by Lee C Crosby
Parcel Monkey were easy to deal with, too bad Parcelforce damaged my package!
13/09/18 by Scubajoe
Delivery was made as mentioned without any hiccups.
Will definitely use the courier company again
13/09/18 by Igsaan Baradeen
I use Parcelmonkey a lot and sent some metal wall lights recently by Parcelforce via Parcelmonkey. Great service when it works but when there is a problem their Customer Service, contact us, live chat ... all are appalling. I pack everything well to avoid any problems but sometimes it still happens.... of the 4 x wall lights, 2 were broken. I spent a week sending photos, invoice, descriptions etc. and finally they came up with aha they are antique.. not covered so no compensation. They are NOT antique as I pointed out to them straight away. I sent details of their listing description Vintage antique style. They are no more than 20-30 years old if that, just reproduction. They havent even bothered to reply and I can find no way of contesting their decision. An antique, by definition, has to be at least 100 years old. These are clearly not so my claim is valid. There is nothing in the terms and conditions to define Antiques. I sent via Parcelforce and they define Antiques as objects over 100 years old.
13/09/18 by Denese Thomson
Excellent - website & delivery options were clear and much better than using the big name courier companies services directly
13/09/18 by MR A K
Great service & so easy
13/09/18 by Virginia
Once more a great service at affordable price.
13/09/18 by Derek Irlam
Parcel collected promptly from my home and delivered to customer as planned. Would defiantly choose again. Mine was a large 20 kilo parcel and the price for delivery was very reasonable.
13/09/18 by Anne Stuart
Booked and paid, waited in 4 times and no one turned up! Still no refund or apology from Parcel Monkey.
13/09/18 by Moggy Williams
Excellent service once again, delivered on time.
12/09/18 by Mum2five
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
