We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,539 reviews.
Couldnt have gone any better. Excellent.
06/09/18 by Pav
Quick efficient, hassle free service. Great value for money.
06/09/18 by Val G
Easy website to use, great service
06/09/18 by Sandra Collins
Easy and quick to process, only downside is having to wait for the confirmation email and label to print
06/09/18 by Customer
Very easy to use
06/09/18 by Mjb
spot on time no bother at allwould recomend to anybody
06/09/18 by Customer
Quick, easy and good price.
06/09/18 by Howard Donovan
Posted a large parcel to the irish republc it went friday and arrived on tuesday, a really good sevice and much cheaper than all the other delivery companys i had researched, i will be using this company from now on and will be recomending to friends and family.
05/09/18 by Loretta
Great pick up. No messing around. Parcel arrived at my location with out any damage will deal again with company.
05/09/18 by David Orme
Great service. My items get there when they say they will. Only issue is cost. I’m a small business and would like a better price for my continued business.
05/09/18 by Customer
Great service and very competitively pricing
05/09/18 by ANN SAYER
No problems, quick ,easy , very satisfied thanks
05/09/18 by annette summers
very poor service customer services are poor,off a two day service and nothing, all they say is we compare prices and dpd say contact parcel monkey. neither party knows whats going on as a md of company, i would say stay clear of this company.
05/09/18 by Bob Job
Parcel Money did exactly what they said they would do.
05/09/18 by Ken
Absolutely shambles of a company 3 days my parcels have been sat here awaiting collection, customer service is non existent AVOID LIKE THE PLAGUE
05/09/18 by Ted
I paid extra for next day delivery. I waited in all day as the tracking link did not work.....3 days later it arrived. I asked for a partial refund only to be told that there is small print when you sign up that absolves Parcel Monkey of any liability should the courier not deliver as expected......no point in using Parcel Monkey and will not use again!
05/09/18 by Niva
very quick, and reliable
05/09/18 by Customer
Was havng trouble findng a carrier. Then Amazon Hep said use Parcel Monkey great service. Have recommended to frneds.
05/09/18 by Graham Perkins
The parcel arrived broken. That would have been ok - accidents happen after all, but Parcel Monkey will NOT refund the postage! I had to send the replacement item and pay for the couriers incompetence out of my own pocket. The parcel was insured but that doesnt matter!
05/09/18 by Marie Bannister
Im starting to think this organization is a sham and the customer service and communication has been bad. I had requested expedited service to send a small package from the UK to Florida, USA. All the proper paperwork and labels were completed and the package was picked up on August 16th. 19 days later, no one has any information on my package. i was originally told that my package was delivered to me. As I showed that I had not received the package and asked for delivery proof then i was told my package was at one of their other facilities and they dont have more information for me yet and to be patient. After no one contacting me over 5 days I have been requesting answers and to talk to a supervisor. So far Ive received no response. I would not recommend this service.
05/09/18 by Customer
Good idea allowing customers to drop off parcels at their Post Office this does free us up and prevents wasting a day/s with being let down, this works great and probably improves the collection service too. Not happy that all of a sudden dropping off parcels at post office is more expensive than having a collection? How does that work then?
Also quotes with parcel monkey changes hourly; e.g. sometimes we need to get a customer a precise shipping price so we check online to get it, the customer accepts the quote and we go back entering exactly the same dims and weight and the price has gone up with just an hour or two between checking and booking? This increase we have to pay not our customer who we have already quoted a price to.
Parcelmonkeys Customer Service chat has always been reliable for us with prompt responses, so although we would normally criticize a company who failed to have telephone as a point of contact they certainly have made this system work and in our experience it works very well.
The shippers we choose here are usually only Parcelforce and although over the years (we ship more than 600 parcels a year with various shippers and agents) there have been the occasional problems which depending on who we speak to can range from excellent to poor help (but thats from Parcelforce not Parcel Monkey).
I am giving 5 stars despite my queries and concerns because shipping can be stressful and time consuming and it is an industry which isnt perfect. The fact that there is a drop off at post office option is great (although it should be cheaper than a collection service for obvious reasons). There can always be let downs from all of the shippers some for genuine reasons others for poor working protocol, some rarely some regularly so shipping has its problems and consideration to using a service is never perfect (thus we use several sources to ship and several regular shippers too).
05/09/18 by Tony Sammut - West Hampstead, London - 2011
Very easy, great price, plenty of options, fast and efficient and great communication. Can’t ask for much more than that.
05/09/18 by Customer Dean
First class service.
Very good value for money.
Parcels to Portugal,delivered on the day, and on the time .
Yes we will use you again.
Thank You.
05/09/18 by Mr M Donnelly
Very easy to use and great pricing!
05/09/18 by Claire
As a first time user i was very impressed with the service & will not hesitate to ues you in future.
Thank you
05/09/18 by J Chislett
5 Star ⭐️ experience tracking and delivered to my doorstep in Spain at the precise time quoted. Well done will use again
05/09/18 by Tony Sinnett
Extremely quick, professional and fair price. Thank you Parcel Monkey!
05/09/18 by Customer
What a farce! I sent a parcel on the 48 hour service, to one of the Yeoman Warders who lives in The Tower of London. I received notification that the parcel had been returned to depot as the courier had been unable to locate the delivery address, one of the best-known and most famous landmarks in the country! I then had to arrange redelivery which added another 48 hours!
05/09/18 by Ms Katy Wood
Good price. Easy transaction. Very happy with the service.
05/09/18 by Mr Anu Vidyarthi
Said 3-5 day delivery time. Expected delivery time now 10 days. Completely unacceptable!
05/09/18 by Bev
last 3 items not picked up on allocated day buyers gave me bad feed back they wouldnt have got picked up if I hadnt have rang the couriers to rebook
05/09/18 by colin nichols
first time using dpd via parcel monkey. Good service, on time and overall excellent value for money. Thank you
05/09/18 by Customer
Fab service easy to book recommend this service to anyone and would use again !
05/09/18 by Cat
very good service
04/09/18 by Kamaljit Bharj
Really good service, lots of price options, easy to choose and book. Good tracking info. Excellent.
04/09/18 by jane stubbs
Easy to Use.Up to 60% savings on some Services when compared direct.Easy to understand.Uses all the major Couriers.
04/09/18 by John Hutchings
Very happy with the service
04/09/18 by Mrs. Suzanne Edwards
Amazing service sent a parcel to Canada Wednesday delivered Friday Fantastic service
04/09/18 by KERRY IGGLESDEN
I have been on a live chat for in excess of 6 hours now to complain about the service. In fact I think they have all gone home so as not to have to respond to me. I am on to my 3rd advisor, I think as they have all got fed up of me complaining. Apparently they cant refund my postage until the parcel is delivered - which may never happen. Youve got to give them credit for devising that process; if the parcel never arrives when do i get my refund? Appalling service, communication diabolical. No one seems to want to tell me why my parcel sat at thedrop off point for 6 days. When it should have been delivered to an address in Australia within 5 days or that what I thought I was paying for.
04/09/18 by Linda
Parcel Monkey delivers again, used these guys a few times now and never had any problems.
Got a lot of kit to post out in the coming weeks and these will be the 1 choice.
well done gang keep up the good work.
04/09/18 by Phil Frost
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