We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,538 reviews.
Fantastic, very reliable and straight forward to use and driver was very pleasant. Would definitely recommend and use again.
Great stuff, thanks Mr & Mrs McCarthy.
12/09/18 by Mr & Mrs McCarthy
Do not use, go direct to a courier, I’ve had no end of problems with item not being collected (twice in the same week after me rebooking!) and they just tell you that they are a comparison site and they cannot be responsible for the couriers, in the same sentence they say don’t contact the courier directly. Absolute shambles will never use again
12/09/18 by Customer
Excellent service. UK to a small village in India in 4 days. 1/3 rd DHL cost. Whats not to like.
12/09/18 by Customer
Door to door UK to Cambodia in 3 days. Great value and service.
12/09/18 by Hugh W
Fast and easy to use.
12/09/18 by Me Andrew Goodwin
Perfect. Delivery was made within 48 hours.
12/09/18 by UM
So easy to use and a great way to find the best rates. Will be using this service more within our business in the future.
12/09/18 by Becky Otter
I sent 4 boxes to Germany. There were no problems whatsoever.
12/09/18 by Peter
Smooth and quick ,highly recommended to everyone
12/09/18 by Natalia Struz
Picked up within the hour, shipped abroad and arrived at destination within 3 days all perfect, cannot recommend highly enough will be using this service again and for most of my future shipping was less than half the price of Parcelforce and yet was shipped via them and picked up by them
12/09/18 by John Davis
best price ever, this is the best you will get, if you traveling by plain you drop your case at drop off point and it is delivered to your door, no humping to and from airport, also check the price i saved £5 doing it this way, do hope when they read this they dont put there price up as i am telling everyone to use this service
12/09/18 by Annie P Leighton
Faultless performance by all concerned. Even parcelforce - 48 hour service collected Thursday and delivered SATURDAY morning - amazing
12/09/18 by Rugbypeterb
I had to send 2 packages home, both containing personal items. The first one arrived on time even though they completely smashed my parcel (I was lucky enough and all my items were intact and nothing went missing). The second one however, never arrived at the destination, and has been stuck in a different country for over a month. I tried to contact ParcelMonkey to understand what was happening and it was one of the most difficult things I have ever done. First of all, they put different people answering your queries for every message you send, making it really difficult for you to understand whats going on and have some decent help, I had to describe my item and its content 3 times to 3 different people, which was a big waste of time, and they all told me the same thing: ok we will try to contact the courier. Obviously, it took a week and they had no useful answer from them. Finally, someone decent came along and they managed to speak with the people in the country where my parcel got stuck, only for them to say that they cannot find my item. It was wrapped safely and contained lots of personal and important items, and it is really upsetting that they were not able to locate my item and that Parcel Monkey was so slow with their replies and gave little help even though they sounded really apologetic. Now I am left claiming my missing items with no idea on where, how and with whom my parcel disappeared.
12/09/18 by Veronica
On the money, first time Ive sent abroad, worked a treat and not expensive.
12/09/18 by P Richardson
Very good service
12/09/18 by Greg
As a business selling on amazon & ebay and our own website we have deals in place for daily collections from parcelforce & royal mail. It is more efficient and cost effective to use Parcel Monkey for occasional packages. Or at least we thought so. We had a bad experience with them in 2016 but came back again. We have now had another shocking experience with them. We shipped a 2KG parcel to Spain for a customer who paid £140 for their order. Parcel Monkey charged us £28 for the delivery. After 2 weeks the customer enquired as to where the parcel was. Tracking showed it was left at a post office in Madrid and customer was advised to collect it. The customer however said that no one attempted to deliver at their business address, which is fully staffed during business hours, and no card was left informing them of where the package was. The courier simply did not do the job they were supposed to. Trying to communicate with a courier is impossible through parcel monkey. Trying to have parcel monkey communicate with a courier on your behalf is also impossible, you send messages which they respond to next day. The level of customer service is practically non existent and it simply isnt good enough when you are trying to communicate and facilitate a new delivery to suit the customer and the level of disorganisation is exacerbated when you have a courier in a foreign country and a foreign customer. As the time was nearing the point where parcel would be automatically be returned to sender we desperately tried to resolve this issue but we wasted several hours on the problem and got nowhere. Parcel was sent back to us. We were offered to pay another £15 to get it back or have it destroyed. So now we paid £43 for a courier WHO DID NOT ATTEMPT TO DELIVER, we had a customer who claimed their money back from Amazon, left us a very negative review because they were unhappy that tracking said delivery failed because "no one was home" which was an outright lie from courier. Parcel Monkey offered us choice of destroy parcel or fork out £15 for return of items. They stated the parcel "has been returned to us because despite making several attempts the courier was not able to deliver the item." Parcel monkeys own tracking showed the parcel was apparently NEVER ATTEMPTED TO BE DELIVERED ONCE NEVER MIND SEVERAL TIMES. In fact parcel monkey tracking shows the parcel taken to local post office on the basis customer "requested later delivery" whatever that is supposed to mean??? Customer said they did not know what this was about, they did not request anything, no one ever came near them about the parcel, no one informed them of its whereabouts. Despite our efforts to have this item redelivered the tracking does not show any movement or attempt to redeliver. PARCEL MONKEY customer "service" just basically LIED TO US. IF YOU WANT TO USE A COURIER SERVICE, DONT BOOK IT THROUGH PARCEL MONKEY. DO NOT USE PARCEL MONKEY. BELOW IS THEIR ACTUAL TRACKING (read from bottom up) IT DOES NOT SHOW ANY ATTEMPTED DELIVERY. 29/8/2018 19:30 International Hub Arrived in the UK 3/8/2018 20:51 Delivery Agent - SPAIN…+Delivery Agent - SPAIN Addressee requested later delivery 3/8/2018 13:36 Delivery Agent - SPAIN…+Delivery Agent - SPAIN Received at delivery depot 3/8/2018 11:27 Delivery Agent - MADRID AP CORREOS…+Delivery Agent - MADRID AP CORREOS Tracked in destination country 3/8/2018 8:56 Delivery Agent - MADRID AP CORREOS…+Delivery Agent - MADRID AP CORREOS ARRIVED IN DESTINATION COUNTRY 2/8/2018 10:40 International Hub Exported from the UK 2/8/2018 4:20 International Hub Prepared for export 2/8/2018 0:00 International Hub Sorted for export 1/8/2018 16:59 Londonderry Depot On route to delivery depot 1/8/2018 15:56 Londonderry Depot Collected
12/09/18 by gerard heaney
Absolutely shocking, no collection, no explanation, has ignored all my requests and havent refunded me.
12/09/18 by Victoria Fairman
Reviewing this company having received an item delivered using Parcel Monkey. The item arrived damaged, and the seller made a claim for compensation. I sent several pictures clearly showing the damage which Parcel Monkey rejected. A visit to Spec Savers would seem an ideal staff outing for Parcel Monkey employees.
12/09/18 by Steeko
great service - kept to agreed times and kept me updated all the way. Particularly happy because I was returning a (well wrapped and packaged) guitar and experienced no problems or delays :) used parcel force worldwide through parcel monkey, but parcel monkey made the process simple and straight forward, giving me a variety of delivery options to choose from.
12/09/18 by Customer
I’ve sent parcels from the UK to Germans twice now and they all arrived in a good condition and quickly !
12/09/18 by Customer
Fast easy way to send parcels cheaper than the post office
12/09/18 by John Rawstron
I don’t recommend it . My parcel wasn’t collected. I been promised a refund and never received it . And have never communication back after . Waste of money
12/09/18 by Julija Novikova
I would recommend it
12/09/18 by Customer
I was surprised how cheap it was to send a 23kg parcel that contained a complete desktopPC system (tower, screen, keyboard, speakers etc). For under a tenner I couldnt believe it. Collected without fuss next day. No complaints from the recipient, so I assume they got it OK.
11/09/18 by Customer
Very easy to use service and parcel delivered on time at a reasonable price
11/09/18 by Customer
Quick, good price and easy to sort out!
11/09/18 by Francesca Jenkins
Having previously used another company, who quickly went downhill, losing parcels, I have been impressed so far with their service.
11/09/18 by Customer
arrived with me in remote village after 7 days. that is very good service and tracking was accurate from the website. many thanks
11/09/18 by Customer
Sent a parcel from Belfast to Banff, Alberta and it went quickly, arrived early and all in good nick. Really pleased with price to do this as well.
11/09/18 by Clare G
Shocking service! I used the 48 hour service from parcel force through parcel monkey it stated that pick up would be on the same day (Friday 24th) but was eventually picked up on the 28th? And delivered on the 30th. When I got in touch with parcel monkey they say that my parcel was delivered in 48 hours and they have no control over the pick up! I did explain that there website is misleading promising the same day pick which did not happen so not worth nearly £12 for this service when you can get the same parcel delivered for a lot less if it’s going to take a week? I’ve emailed parcel force loads of times explaining my dissatisfaction and sending photo’s but I get a different person every time with a different excuse so I will not be using parcel monkey ever again and would suggest other people do not either!
11/09/18 by Peter
Easy to use and easy for tracking
11/09/18 by Tony Strassen
i have sent 2 parcels to the Netherlands only one was delivered it has been more then 8 days. i am disgusted with the service and there was no communications or explanations. PM6631105 EK338341736GB Shipment information Click to view Postal code Submit Your parcel is in this ParcelShop: Show ParcelShop Addresses Date Reference no Parcel number:98308066017 Track IDZZ80NZDT Netherlands parcel number01053348099440 Origin National Reference in Unicode1165 Parcel Force parcel numberEK338341740GB Customers own reference numberPM6631105 Parcel details Customs Parcel overview Date Time Parcel status GLS Location 11/09/2018 05:17 The parcel is stored in the GLS warehouse. Netherlands 10/09/2018 05:17 The parcel is stored in the GLS warehouse. Netherlands 07/09/2018 13:54 The parcel is stored in the GLS warehouse. Netherlands 06/09/2018 05:13 The parcel is stored in the GLS warehouse. Netherlands 05/09/2018 19:25 The parcel is stored in the GLS warehouse. Netherlands 05/09/2018 18:31 The parcel is being stored in the GLS depot. It could not be delivered as the consignee was absent. Netherlands 05/09/2018 15:42 The parcel could not be delivered as the consignee was absent. Netherlands 05/09/2018 07:37 The parcel is in the GLS delivery vehicle to be delivered in the course of the day. Netherlands 05/09/2018 07:35 The parcel has reached the GLS location. Netherlands 04/09/2018 16:40 The parcel has left the GLS location. Netherlands Utrecht 04/09/2018 16:38 The parcel has reached the GLS location. Netherlands Utrecht 04/09/2018 02:10 The parcel has left the GLS location. United Kingdom 03/09/2018 21:46 The parcel has reached the GLS location. United Kingdom 03/09/2018 15:50 The parcel has left the GLS location. United Kingdom London West 03/09/2018 15:49 The parcel was handed over to GLS. United Kingdom London West 03/09/2018 11:51 The parcel data was entered into the GLS system; the parcel was not yet handed over to GLS. United Kingdom
11/09/18 by Very Upset Customer
Very easy to use, would recommend. Glad I found the site.
11/09/18 by John Sands
Good price, not quick but good enough.
11/09/18 by Richard, Stevenage
I would of given 5/5 if I had of been informed that my parcel had arrived at it destination
11/09/18 by Teresa
Great service, really quick service and easy to use.
11/09/18 by Kirsty
Have been using parcel monkey to send parcels to Canada for several years now. Send 4 or 5 parcels a year and never had a problem ,easy to use website used both drop off and pick up both equally efficient. Speedy delivery with tracking all the way . Excellent service
11/09/18 by Elaine
Really simple afordable and quick.
11/09/18 by ferenc
Very good way of getting discounted prices for main courriers
11/09/18 by FLORENT
Efficient & simple.
No fuss service.
Tracked the parcel with no effort via my emails so no need to keep s****s of paper either.
Will 100% use again
11/09/18 by SARA Barclay
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