We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
SIMPLE TO USE SERVICE. GREAT COMMUNICATIONS FROM COURIER SERVICE.
28/08/18 by Tina
Excellent Service from uk to Ohio
28/08/18 by Gail
Would use again, got a parcel to Australia in 7days :-)
28/08/18 by Sam D
Fast delivery to Spain, tracked all the way and delivered in 4 days at the lowest price
28/08/18 by Customer
Basically, it all worked straightforwardly. Only point of friction is that I was expecting paperwork to arrive in 30 minutes and it took slightly over an hour. Everything smooth after that.
28/08/18 by David Karlin
Great service. Polite, friendly and efficient. Arrived when said it would
28/08/18 by Customer
Convenient. Got to compare available services and chose the one suitable for me. The collector was friendly and service-minded.
28/08/18 by Mook
Easy to book a collection and a label for printing was sent less than an hour later. The collection was done 12 hours after my reservation and the parcel delivered less than 24 hours after that - very impressed!
28/08/18 by BK
They did not reply to my issue. They ignored it. I had no one to contact. My parcel was delivered 3 days later than it said
27/08/18 by Customer
Smooth efficient service
27/08/18 by Mrs B
Would definitely use again
27/08/18 by Customer
I had to send 2 parcels to Italy, the booking was quite easy and quick as I chose drop off at the post office rather than home collection. One parcel has been stuck in Belgium for at least a week, and the other box that I sent arrived in horrible conditions. Even though I was really careful when wrapping it, they managed to break it and I don’t know how they managed to bring it to the final destination in those conditions. You’re really efficient, but maybe you should add some care about the parcels you’re delivering to your services.
27/08/18 by Veronica
For the price I paid could not fault the service at all, a very easy transaction from collection to delivery
27/08/18 by Jimbo7426
Cheap and fast ????
27/08/18 by Customer
very efficient easy to set parcel for delivery would use again
27/08/18 by Satisfied Customer
Excellent. Higly recomended. No any delay.
27/08/18 by Monika Sztal
Spot on, picked up and delivered no problems.
27/08/18 by Customer
Fantastic as always ????
27/08/18 by Mandy
Brilliant service
27/08/18 by Mrs Ildiko Danyiova
Brilliant service and easy to use.
27/08/18 by Edgar Haltwhistle
Sent a wedding suit to the USA, so it was precious cargo. Collected next day and took the 4 working days as promised... very happy with the service
27/08/18 by Debbie Green
Picked up from UK om Monday afternoon, delivered to France on Thursday morning. Excellent service and price
27/08/18 by djp326
Box arrived damaged broken on two sides, bits were missing including a brand new Hugo boss wallet which was a gift for my brother that cost me £65. I would love to contact them for a compensation as this is not the way it should be!
26/08/18 by Customer
excellent service best price delivered well within time window.
will use on a regular basis
26/08/18 by MR David Allan
Straight forward way to oust a parcel st very competitive prices
26/08/18 by Ali sharpe
Great service, no problems
26/08/18 by Emma
excellent and prompt would use again
26/08/18 by sharron taylor
Local drop off easy and delivered promptly
26/08/18 by Customer
Great price we should have been able to get direct from ParcelForce hi there you go. Arrived hassle free and no damage either. Used Parcel Monkey before and so far it has always worked.
26/08/18 by Joanne Barry
Easy to follow, easy to use. Great service
26/08/18 by MR GRAHAM JONES
We have used this services on over ten occasions now, and find it incredibly reliable and fast. Great service. Highly recommended.
26/08/18 by C McMinn
Couldnt have been better. The booking process was super easy, DPD gave an hour wide collection window which the chap came only 10 minutes into. Delivery to Singapore was 4 days later without a hiccup.
26/08/18 by Marc
Very easy to use website and great prices with a good choice of different couriers.
25/08/18 by tracie
Excellent, delivered on time. Well done.
25/08/18 by Doctee
Excellent – no reservations, I would recommend this company to anyone.
25/08/18 by Eugene
Good price. Easy to arrange collection. Fast delivery 5 out of 5 ⭐️
25/08/18 by Alesia
Posted from UK on Friday afternoon and arrived at delivery point in Spain on the following Monday. No problem with Spanish-side courier, Seur, using this service (Seur open all the packaging and all contents and dont deliver when they say they will)
25/08/18 by Hannah Goodman
Be very careful when using this company to courier a parcel. If insuring a parcel make sure you check their list of items they do not cover. I paid insurance to return an oven to Appliances Direct, it got smashed up in the back of the couriers van and then I was told they would not pay my claim because It was a ‘non compensation item’. It was not listed as an item they didn’t cover. They were rude and not at all interested in trying to help me with my claim. They told me they would not change their mind and I had chosen to purchase insurance knowing my item wasn’t covered. It’s taken a month and a letter the the CEO of the company to finally get our claim paid.
25/08/18 by Emma Tetlow
excellent service
25/08/18 by The Rectory
Excellent service which allowed me to choose my own company delivery option and price.
25/08/18 by Mr NICKSON
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