We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,538 reviews.
easy to use great prices would recommend first class
21/09/18 by Mr scott
I used parcel monkey to send a parcel to my daughter in Australia, it was collected at out local post office and was delivered to my daughters address within 6 days. Excellent service. No hassle and was able to track my parcel at all times! I will definitely use them again and would highly recommend to anyone else!.
21/09/18 by Jillian Scott
Absolutely disgraceful company. Government need to take a look at this service. Parcel was never collected . Been rescheduled by the company 3 times . Refund coming after two weeks . Waste of money and time . Will never ever use you again . And will make sure you getting enough investigations what for you taking payments of people
21/09/18 by Julija Novikova
I have given them 2 stars for answering Today 21 september 2018 recoeved a response Paecel monkey says they will refund the amount it cost me to send ..it which was 35 pounds I insured my parcel... do the right thing parcel monkey dont try to rip the custo.er as my satutory rights are now being affected by you Not good ethics
21/09/18 by Jenny Gerald
Reliable and precise
21/09/18 by Lara
Easy to book and no having to take time off work to wait in for the courier as able to drop at local post office
21/09/18 by Moo
I purchased a next day service and paid a premium for it to be delivered 2 days late.
21/09/18 by Customer
could be cheaper
21/09/18 by Simon Kerry
excellent service as before when I have used you before. have passed your details on to friends. thank you
21/09/18 by sheila harvey
Easy to navigate the Web site and to pick the best option for my package. Payment and label printing straight forward. I will be happy to use again.
21/09/18 by Chris Edwards
I am currently trying to deal with Parcel Monkey - there is no contact telephone number, and every time I raise a complaint a different person deals with it, I have been given 2 different tracking numbers for the same parcel - I have no idea where it is, and no one will contact me over the phone, I have been using parcel monkey for some time, but based on this experience I will not use them again - I think it’s probably quicker and cheaper to deal direct with the courier company.
21/09/18 by Paul Townsend Beau Jangles
Very quick and efficient
21/09/18 by Customer
Fantastic price. And no issues with the service. Will be using again.
21/09/18 by Steve Carr
Easy and great price and I knew what was happening every step of the way- very impreessesd
21/09/18 by Richard
Absolutely brilliant experience. Easy to book, great price, incredible organisation. The parcel has already been delivered to Canada, perfect transaction. Thank you. Please do not change anything that you are doing. Perfection.
21/09/18 by Catherine Campion-Regehr
Easy to navigate website and obtain a quote
Prices are very competitive. Service is excellent
20/09/18 by Mr Eric Langley
They are very good and fast. I would recommend it.
20/09/18 by Customer
very quick, no hassle, definitely will use them next time
20/09/18 by Damian
Very good very easy good service
20/09/18 by Colin
Not. Happy because my parcel got delivered 2days too late You need substantial improvement
20/09/18 by miss s jackson
excellent and easy to use
20/09/18 by Derek
Excellent Service will definitely use again.
20/09/18 by Loraine Williams
Excellent company, quick results, very competitive prices.
20/09/18 by Peter Hatfield
I have used this company for over 4 years now . They are very good at what they do and their system is very easy to use, BUT we have had a few parcels which have either gone missing or delivered to the wrong place. On one occasion we had a parcel delivered to USA instead of Newcastle ! Once you do have a problem it is very difficult to sort it out , as the only way you can contact them is via email. Richard ****croft Owner EURESTEX
20/09/18 by RICHARD COCKCROFT - EURESTEX
Good service
20/09/18 by Sammer
I never used this company before .but hey it was great .very easy pick up and delivery and very cheap rates .will deff deff use again many thanks
20/09/18 by Jimmy
Tracking was not very good, parcel got delayed but no reason given.paid for next day delivery, sent Friday morning 7.30am got to my customer the following Tuesday. Went via DPD
20/09/18 by Phil
I always check out Parcel Monday when sending parcels Worldwide and UK, their service is exactly as explained, no issues with collection, tracking or delivery todate. I like that I can see the progress and that the cost is as quoted. I have used the service to deliver to Australia, Italy, Norway with absolutely no problems at all
20/09/18 by TKal
Great service - picked up and delivered with no issues from UK to Germany. The only slight annoyance is on the day of pickup, you dont know when theyll arrive - any time between 8am and 6pm. Fine if youre able to stay home, but inconvenient otherwise.
20/09/18 by Kiran Kishore
Just really very good all round
20/09/18 by steven allen
My parcels were collected a day late. and one was delivered 3 days late. Cost me arm and a leg.
20/09/18 by Gan
Good service- no drama, went smoothly
20/09/18 by Carl Tamboli
organised collection for in evening for next day,didnt disapoint
19/09/18 by Customer
Cheapest and great service
19/09/18 by Glenn
Arranged a ParcelForce pick up, booking was confirmed instantly, driver turned up on the day booked with a label and package arrived at destination. All very smooth.
19/09/18 by Phillip Grivell
My parcel was late by two days, and the box was completely destroyed hard to handle and carry.
19/09/18 by Customer
The easiest way I have ever sent a parcel!
Parcel Monkey’s website is so simple and easy to use. Filled the form in, paid, and the parcel was collected the next day. Delivery was prompt too, with text updates for when it was going to be delivered, a text when it had been delivered and who signed for it.
Brilliant!
19/09/18 by Kathleen Lawrence
No problems at all, easy to re-arrange collection (typical students not in when they said theys be!). Carrier was ParcelForce, much cheaper booking it via Parcel Monkey that direct with PF.
19/09/18 by Customer
Should have some over 30 but under 50 good prices
19/09/18 by Ken Hewitt
brilliant service
19/09/18 by Customer
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