We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,536 reviews.
Great price and great service
10/10/18 by Eddie Mann
Really good and reasonably priced service but problems with getting a refund for over booking.
10/10/18 by Jacksony
easy to arrange my return (parcel pick up) and arrived on time.
10/10/18 by Customer AJM
Just so helpful.
10/10/18 by Mr Robert Barnes
I prepared a parcel for delivery from the UK to the USA. I checked and listed the contents as requested and after a full week the parcel travelled 10 miles down the road to the depot, looks like it was kicked around a bit and was then returned to me! No contact number on the Parcel Monkey website so I wish I had just booked this service direct with Parcelforce as it would have been much easier.
10/10/18 by Claire Edwards
Parcel Monkey reference PM668740 Although chronically ill myself, I am full time carer for my sick husband, and due to our multiple health issues, we are quite reliant on internet services. Our adult son lives in Sydney, and we recently used Parcel Monkey to ship a parcel with gifts for our baby Grandsons first birthday. Only we didnt - because the parcel never arrived and was held in DPDs Swansea Depot for 10 days before eventually it was returned to me. I only knew the parcel didnt arrive when I checked with my family in Oz. We are all very disappointed to miss the babys big day, and now, since the parcels return here on Monday, having spent hours on time consuming email messages and telephone calls - involving both companies, I am excessively hacked off. Neither Parcel Monkey, or DPD willingly co-operated with me to resolve the issues, with both businesses each blaming the other for the mix up. DPD Export team will not speak to me and are not prepared to offer any further explanation, let alone compensation because I booked their courier service through Parcel Monkey. So although they now admit the error, which they say is a Parcel Monkey IT glitch , I have been forced to become increasingly bad tempered and persistent in order to finally receive a promise from Parcel Monkey (via their useless Life Chat message support system) that they will issue a refund for the cost of (non) delivery. I paid over £25 for this service, but to date, have not received the promised communication from the Refund Team, or seen any sign of the refund, which frankly is the very least they should be offering. So I have just paid (again) to resend the parcel to my dear little grandson, obviously way too late for his birthday. I used Royal Mail this time and wish I had done so in the first place. It was cheaper, and as the man in the Post Office says, Royal Mail at least will admit their errors and always adequately compensate any disappointed customers. I am so disappointed and upset about this - not only by the combined, initial failure to deliver the parcel on time, but more so now by Parcel Monkeys refusal to accept responsibility, and/or to respond appropriately. I would leave 0 rating if it was an option.
10/10/18 by John Gwilliam
I have been using parcel moneky since 2016 and have sent over 50 parcels through them. BUT NO MORE. The minute there is a problem, you cannot talk to anyone on the phone, and they just do not care. I sent a item I made to a customer, within days it was obvious that there was something wrong, they gave me 2 different courier company tracking numbers which was not who I had opted to use, eventually they agreed the parcel was lost and now they will only refund my postage cost. I will have to refund the customer his cost so I am out of pocket £70 - DO NOT use Parcel Moneky - go direct to the courier company you will get a quicker repsonse as they will not be in the middle, plus it will be cheaper - They dont deserve any stars but I had to give 1 - I have already given them a bad review and they said "Our Management team are looking into this directly and will be in touch soon." needles to say no one from their managment team has been in contact...useless - DO NOT USE THEM
10/10/18 by Paul Townsend Beau Jangles
We never look elsewhere, its so easy and complete with Parcel Monkey.
10/10/18 by Your Cloud Works Ltd
Brill. On time. Experienced driver.
10/10/18 by Customer
EXCELLENT SERVICE
10/10/18 by Chillforce Ltd
It’s is good but communication wise you don’t hear anything from you regarding pick up, and the fact my parcel is still awaiting approval from customs but hasn’t done anything in last 4 days it’s quite annoying with not being told a thing as to why. But other than that it did get to where I currently am quick but waiting around for something I need urgent is a pain.with the no communication it’s quite stressful.
10/10/18 by Luke james
Service was immediate for pickup but delivery was slow as it went to the wrong depot and had to be redirected, therefore did not meet my delivery expectations.
10/10/18 by Customer
Ease of use competitive rates all good
10/10/18 by Lee
We sent out a large parcel on a 24hour service we chose Tuffnels as they were the cheapest. No one came to pick the parcel up for 2 days and no-one seemed to know anything about the consignment!. We had all our paperwork and they said we should phone Tuffnells about it and on doing that, they knew nothing either. Parcel arrived in 3 days!! Dissapointing
10/10/18 by Fiona Dorset
Excellent choice, pick up and delivered within 24 hours,
10/10/18 by les
lating in delivery . bad customer service , no body answer our emails
10/10/18 by Customer
excellent in every way.....price, service everything
09/10/18 by Customer
Excellent service. Seamlessly delivered. Zero aggravation.
09/10/18 by Customer Scott
Good service.
09/10/18 by customer
15 kilos of stuff picked up door to door over 1000 miles for less than £15 what is there not to like?
09/10/18 by Damian Mellor
Good service
09/10/18 by Customer
I have been waiting since June for compensation. I used PM to send a dolls house and the carrier was Parcel Force. The house was properly packed in a thick barbecue box filled with bubblewrap. It should not have arrived damaged. PM have said that dolls houses are not covered but they are as I checked with PF. I have waited long enough to be paid out
09/10/18 by Carol Peters
Great experience, will.use again
09/10/18 by Rhian Hunter-Morris
Great experience - my first using Trust Monkey - I will be back!!
09/10/18 by Sharon
Easy transaction and very fast delivery.
09/10/18 by Customer
DO NOT USE THIS COMPANY IT IS A SCAM! They refused to send my parcel after they had collected it. Then they asked for money to return the parcel to me. They then lost the parcel which was insured through their website. Now they are refusing to pay compensation or refund me for cost of delivery. THIS WEBSITE IS A SCAM!!! Please use a different company.
09/10/18 by Court
The tracking service provided in your website wouldnt work directly. I had to contact customers service where they provided me with a link to the actual delivery company.. not very straightforward The package arrived ok, though it took a bit longer than expected.
09/10/18 by SANDRA
Easy track the parcel. Clear details given. Information about how to prepare the parcel for sending and easy to print labels Only took a couple of days to East coast of America. Pleased I used Parcel Monkey.
09/10/18 by Deirdre Connolly
Easy to use website, very competitive rates and wide selection of carriers.
09/10/18 by Astra Lighting
Quick parcel pick up and quick delivery to my customer. Very good prices.
09/10/18 by Customer
PAID FOR NEXT DAY DELIVERY. PARCEL WAS NOT COLLECTED UNTIL NEXT DAY, AFTER CONTACTING THEM ON THE DAY IT WAS TO BE COLLECTED AND THE NEXT DAY. SO MY PARCEL REACHED DESTINATION AFTER 72 HOURS INSTEAD OF 24 HOURS. NO COMPENSATION GIVEN. THIS HAS HAPPENED BEFORE AS WELL!
09/10/18 by Peter
Brilliant service. Could see exactly what was happening right through the process.
09/10/18 by Nick D
Great service
09/10/18 by Mandy
Website easy to use and delivery to France very fast. Despite a new double layered box, it was damaged quite badly and one item had gone missing through the large split in the side. Not Parcel Monkey’s fault, but perhaps won’t choose Parcelforce as an option again.
09/10/18 by Jon
Easy to use and service went smoothly. Impressed!
09/10/18 by Customer
Great service ⭐ ⭐ ⭐ ⭐ ⭐
09/10/18 by joseph mc menemy
Excellent service! I use parcel monkey every time i need to ship to Greece and will keep using them!
08/10/18 by Mike V
Great value and easy to use
08/10/18 by Chris Wong
Good Service
On Time
08/10/18 by Customer
very efficient service, will definitely recommend
08/10/18 by S Burgess
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