We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,539 reviews.
ABSOLUTE NIGHTMARE. Parcel was collected 12 days ago, with a 3-5 days service. Not only was it not delivered, but also we lost tracking half way, and Parcelmonkeys answer has been "we are waiting to hear back from the courier" for a week!!! I called the courier myself, who said they have never been in touch, and provided an email and phone for them to get in touch. I sent this to Parcelmonkey, and their response is "we need to wait for the response of the courier"... WHAT A COMPLETE NIGHTMARE. NEVER AGAIN!!!
01/09/18 by petra
Disappointed. My son was not at home when the parcel arrived. A card was not put through the door so he did not know where he should collect it from, I spent 15 minutes on the phone today trying to locate a collection point. I was told that my son should look online for GLS (local carrier). He has now collected the parcel & said everything was in good condition. I have taken another parcel to the Post Office today, to send to my son, via Parcel Post. I should appreciate it if a card was posted through the door should he not be available.
01/09/18 by A. Coulthard
quick, the order arrived intact and in 3 working days from england to portugal, the price is excellent, thank you for the excellent service
01/09/18 by Paula Rodrigues
Not good, my parcel was meant to arrive 3 days ago in South Africa, have only heard after enquiring that the parcel is still in the UK and being returned to me with no update as to why.
01/09/18 by Kay Burgess
The expected time was 3-5 days, it is currently 7th day and my parcel has yet to arrive to its destination. The exact reason I chose your service was due to the delivery time. Delivery time has not been achieved and has caused disrupation for myself. My personal experience of this service is appalling and I will not be using this service again, and I will also not suggest it to anyone.
01/09/18 by Adam Beckett
No problems at all, delivered as promised and communicated with pick up point and end user throughout. I would recommend and certainly use again.
01/09/18 by Michelle
I have used the service before. Found it reliable and cheaper than competitors. Overall good value for money
01/09/18 by SR
Very good service, would use again
01/09/18 by Janette Simsion
Great service, amazing prices, just shows how much we get ripped off by the couriers going to them direct, even on one occasion the Parcelforce 24hr price was considerably cheaper than the 48hr price.
Only area of complaint would be I dont get any email updates of when a parcel is in the system and is due for delivery and none to say my parcel has been delivered to the customer.
I would recommend the website to anyone and glad I stumbled onto it via Amazon recommendation (due to Amazon reducing their service for collecting and returning faulty goods and having to arrange my own return) and Ive used it a few times now for my parcels.
01/09/18 by Peter Page
The guy I sent the parcel to is a friend and although he didnt hear the delivery man knocking (said he was watching TV!) the parcel was left with a neighbour and he said he got it that evening in perfect condition with no damage and thanked me for the items I had sent.
Not the cheapest delivery service but based on me using Hermes (thrown around and damaged) and worst of all UPS who were terrible, UKMail (soon to be DHL were great.
01/09/18 by RE
Quick easy to use and great quotes.now Im not worried about selling stuff on eBay because Ill always get a competitive quote really fast.thanks
31/08/18 by Des clarkson
Payed for next day but there was a problem they did tell me so i knew it was going to be a day late
31/08/18 by Michael proud
Very good service.
31/08/18 by Mr Kenneth O'connell
Usually Parcel Monkey are great. Easy to use, great website etc. But this time have had a message via tracking saying that they have contacted the addressee to collect parcel but my son has not heard anything. Am hoping that parcel will be delivered tomorrow.
31/08/18 by Customer
Great value, less than half the price of going to Parcel Force direct and they picked up from my house and didnt need a printer for the label, they had everything they needed with them.
31/08/18 by Olivia
Like a lot of companies today, great until there is a problem! Parcel not delivered and seemingly no way to find out! Live Chat (Or dead chat!) says online but after 10 minutes, nobody bothers to reply. May have only been a £8 charge but will report to credit card company out of principle as I paid for a delivery and havent got one.
31/08/18 by Iain
Absolutely awful service. Parcel force lost my item and your customer service had no updates for me when I kept chasing.
31/08/18 by Claire
Apart from the delivery confirmation not showing the full delivery address everything was ok
31/08/18 by Customer
Sent a large parcel to Greece. Impressed with the value for money, and fast, efficient service provided.
31/08/18 by Linda
Very straightforward transaction
31/08/18 by Mr Livingstone
My parcel arrived on time in good shape in Germany Very pleased with the service which was straightforward to use
T Williams
31/08/18 by Mr Tudor Williams
A very good service, with great tracking I was able to follow my parcel every step of the way. Also the cost was amazing and a lot cheaper than any others.
31/08/18 by Mrs Susan Davies
EXCELENT, VERY GOOD!
31/08/18 by MARIUS
Everything went smoothly
31/08/18 by Mrs Jacky Phipps
Parcel was dropped off on 23 August 2018, it was not collected until 6 days later and by 30 August 2018 it is still in the UK. All of this information is obtained from the tracking service. This is not acceptable as the parcel should have been delivered by that date, I am not happy at all with this. Being a regular customer of this service; sending parcels to Australia I am now having to rethink my options as I feel let down big time on this one.
31/08/18 by Linda
Used this company before and they were ****,gave them another chance and they were excellent quick delivery to IRELAND will use again.
31/08/18 by DERMOT
I have recently sent a parcel from UK to Germany using Parcel Monkey. Everything was very easy and straightforward. Having put details of my parcel in on their quote checker, I was given the choice of several delivery companies and prices. I chose ParcelForce. The price was good and having put details of my parcel in and paid, I was immediately sent a parcel label and a link to track my parcel. Drop off was convenient - it was my local Post Office - although I could have had it collected. My parcel arrived quickly and in good time and the price was excellent when compared with others. I woukd use Parcel Monkey again.
31/08/18 by North Yorkshire Chris
Parcels arrived very quickly and safely, I couldn’t be more happy
31/08/18 by C. Olsen
Items were quickly shipped to the destination in the USA. Great service!!!
30/08/18 by Robin
Send a parcel to Australia on a thursday and it arrived there by tuesday the week after. Delivery within 6 days from UK to Oz must be a record.
Very pleased and will use them again ????????
30/08/18 by Colin
very reliable service I wouldnt use any other delivery company
30/08/18 by Jan Nelson
Brilliant service, parcel received in Germany from the uk in less than 48 hours.
30/08/18 by Customer
so far so good.
30/08/18 by Fred Davies
Easy to use site and great service
30/08/18 by Shona
Very reasonable cost to other end of the uk in time promised
30/08/18 by Dunk
Good service. Did exactly what was promised.Thanks
30/08/18 by Douglas
Excellent service again
30/08/18 by D G R SKITTLES & SUPPLIES
I only use their service occasionally, found it very easy to use & have always been happy with the service when I have.
30/08/18 by Boleyn Recovery & Fleet Services
The driver did not ring bell and nearly left without delivering. Luckily he had to go back to his van to get a form and I knocked on the window He was then very grumpy Would definitely think twice about using u again
30/08/18 by Barbara Mooney
service was very good
30/08/18 by Frances Customer
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