We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,536 reviews.
I was impressed with the price available when compared to buying direct from Parcel Force and compared with similar sites. The process to register was easy and straight forward and the booking and payment for the service was smooth without any issues.
This is my first time using Parcel Monkey and I hope that any future dealings with them will be just as good.
08/10/18 by Dominic
Sent parcel via Courier which turned out to be UK Mail with no notification. Parcel wasnt returned to depot by courier in time to be sent on so missed next day delivery. Communication confused and time consuming. Not a good experience.
08/10/18 by Trisha
CHEAPEST BY FAR AND DELIVERED.
08/10/18 by WILLIS KABAMBE
Perfect end to end service.
08/10/18 by Customer
lost parcel that we sent. but because we didnt report in certain time would not look into it. Even though we called and they said they knew exactly where it was. Service is fine until they lose something
08/10/18 by luke harrison
Really good service fast delivery
08/10/18 by Mrs Pauline Hill
fast and vreliable
08/10/18 by Customer
really easy to use and arrived really quickly in the USA - price great too
08/10/18 by NIKKI4GILES
Excellent service and delivered to rural west of ireland from uk within 2 days as promised
08/10/18 by Customer
Couldnt be easier 5*
08/10/18 by MR NORMAN HANMORE
A very simple process from obtaining the quotes to dropping the parcel off at a local pick up point. Parcel was delivered quickly too!! Would recommend anyone to trip this company
08/10/18 by Julia Anderson
Once you have navigated the on-line menu and ensured you comply with international customs requirements (and double checked the weight of your parcel !) it is simply a case of going to your local Post Office and handing it all over. Reasonable prices combined with an accessible on-line tracking process and the very important local link means we prefer to use this service.
08/10/18 by Small Business Customer
excellent service and very reasonably priced. Will use again
08/10/18 by Michael Richards
Very clear interface, very good search results, easy purchase and checkout. Go to website fro sending parcels nationally and worldwide
08/10/18 by Helena and thanks for your order
Everything went fine.
One small issue is that the tracking wasnt clear whether both items had transported together.
Apart from that, I would definitely reccomend using again
08/10/18 by Vince Roberts
Brilliant service and very reasonable price
08/10/18 by Customer
Excellent service. Parcel arrived at destination within 2 days.
08/10/18 by Customer
Great service!
08/10/18 by Customer
Great price and prompt service. Simple user friendly website made the whole thing a breeze.
08/10/18 by Mr S. Brown
Pretty good.
Online tracking function was pretty bad once it reached the destination country - but delivery came on time and I could work out roughly where the parcel was.
08/10/18 by David
Prompt service, although being new to Parcel Monkey, I accidentally used the business service, not person. Will know for next time.
07/10/18 by Natalie
Perfect. Fast delivery good price. Just needs to improve the label sending time to email.
07/10/18 by 123456
Arranged a pickup, all went to plan, thanks.
07/10/18 by G Coombs
Not had any problems with use and would use again.
07/10/18 by B Wilks
Great service
07/10/18 by Hilary Parr
Parcel was due to be picked up on 1 October. It is now 7 and is still not picked up despite 5 follow up phone calls to parcel force
07/10/18 by Matthew Arnold
Straightforward to book a carrier, competitive prices
07/10/18 by alan
Good service, thanks
07/10/18 by Michael
Been using these folks now for quite a while and as with anything related to deliveries these days always the occasional problem, (usually caused by recipients more often than not) but the customer service here has became the best I have ever experienced in over 20 years of sending parcels around the world. SIMPLY THE BEST.
07/10/18 by James B
very happy with this service
07/10/18 by Clive Hayes
Brilliant, nice and easy.
07/10/18 by Andrew Turner
Shocking service, should have known after last time, this is the second item I have sent that arrived damaged. Total joke and no point even contacting customer services for a 4 week period of sending emails and eating for a reply. Whats wrong with a good old fashioned phone number !!!!! Yes the damage is not parcelmonkeys fault but you and talk to the delivery company direct so it makes life very difficult infact almost impossible to get anything back threw parcel monkey. Will deffinatly not use them again or recommend them
07/10/18 by Andrew Barker
Didnt collect on day, no communication. No phone number to call. Customer service should be better
07/10/18 by Colin Paul Watts
Easy to organise and very efficient.
06/10/18 by KF
Love the flexibility of drop off service, no hanging around waiting for collection, I drop parcel when it suits.overseas Delivery in under a week
06/10/18 by Customer
Absolutely terrible service. Didn’t make it clear what items were prohibited and took an awfully long time in returning my goods.
06/10/18 by Customer
Arrive to destination in 3 days. Very pleased and will use again. Price is always good
06/10/18 by Customer
A lot better than parcel2go /ups lost my parcel over 2 weeks ago still no sign or competition.
06/10/18 by Customer s.craggs
Excellent service!
06/10/18 by Igor Igor
The Parcel Monkey System EXCELLENT - price, booking and documentation. The parcel got lost at the DPD Singapore warehouse and required a great deal of angry exchange to get the DPD people to find it. They did finally and delivered it at 10.30pm so assume they made a special trip to make up for their incompetence.
06/10/18 by Pete H
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